Exterior

Reviews of Sheraton Suites Philadelphia Airport

3.5 out of 5
Sheraton Suites Philadelphia Airport
4101b Island Ave, Philadelphia, PA

Reviews

7.8

Good

Rating 10 - Excellent. 430 out of 1001 reviews" "
Rating 8 - Good. 245 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 92 out of 1001 reviews" "
Rating 2 - Terrible. 106 out of 1001 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

JERMAINE, PHILADELPHIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place... always quiet and clean
Stayed 1 night in Apr 2024
Response from Leadership Team on 23 Apr 2024
Dear Jermaine, It is always a pleasure to read from our loyal guests and to know we are continually exceeding expectations. Thank you very much for the terrific comments about peaceful and spotless accommodations. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay. It was our pleasure hosting you, and we look forward to your next stay at Sheraton Suites Philadelphia Airport.Warmest regards,Leadership Team

4/10 Poor

Asaph

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property was dirty, had stained and ripped carpets etc. The staff were okay, not very friendly. Didn’t even ask if my experience was a great one. Won’t be going back there again.
Stayed 2 nights in Apr 2024
Response from Leadership Team on 23 Apr 2024
Dear Asaph, Thank you for your candid feedback. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We truly regret your disappointment regarding your concerns with the upkeep of our property and the level of service you received from our associates. Your feedback is invaluable, and we will immediately address this matter with appropriate individuals to improve our guest comfort and experience. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Warmest regards,Leadership Team

2/10 Terrible

Brendaliz

Liked: Staff & service
Disliked: Property conditions & facilities
Beds were in poor condition
Stayed 1 night in Apr 2024
Response from Leadership Team on 21 Apr 2024
Dear Brendaliz, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Warmest regards,Leadership Team

6/10 Okay

James, Glenolden

Stayed 2 nights in Apr 2024
Response from Leadership Team on 22 Apr 2024
Dear James, Thank you for sharing your rating regarding your recent visit. We hope your overall stay was pleasant; however, we regret any issues that left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Warmest regards,Leadership Team

2/10 Terrible

Adelmira

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The lobby area was dirty. The curtains and lampshades had tears. But most importantly the person checking us out (T. Williams) was incredibly rude. She rolled her eyes at us and told us she did not have time for us when we asked her to print a receipt with our names (both names). The prior night we stayed at Palomar downtown and they were much friendlier and did print a receipt with both of our names without a problem.
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on 19 Apr 2024
Dear Adelmira, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. Furthermore, we are sorry if our lobby area was not spotless. Our staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Warmest regards,Leadership Team

2/10 Terrible

Gregory

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is dated and is poorly maintained. A loud party was being held in the room next to ours and the room wreaked of marijuana.
Stayed 1 night in Apr 2024
Response from Leadership Team on 18 Apr 2024
Dear Gregory, Thank you for your candor. We regret our hotel did not meet your expectations and apologize for the disturbances from nearby guests. We continuously aim to maintain our hotel's environment, and we recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention. Hopefully, we will have the opportunity to make it up to you on a future visit.Warmest regards,Leadership Team

10/10 Excellent

Adolphus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, both mornings and evenings, were very accommodating. The housekeeping ladies were very kind as well. It was a very pleasant stay.
Stayed 3 nights in Apr 2024
Response from Leadership Team on 17 Apr 2024
Dear Adolphus, Thank you for the wonderful review of Sheraton Suites Philadelphia Airport. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Warmest regards,Leadership Team

4/10 Poor

Qian, Any city

Liked: Amenities
Disliked: Property conditions & facilities
The place is close to airport and the shuttle bus runs every 20 minutes helped in my case. However, the room was terrible for soundproof and the checkin staff was not friendly. I gave a two star for the location and transportation to airport
Stayed 1 night in Apr 2024
Response from Leadership Team on 16 Apr 2024
Dear Qian, Thank you for reviewing your stay. We are glad you chose us for your visit, and we appreciate you mentioning that you were pleased with our close proximity to the airport and the convenience of our shuttle service. However, we hope you will accept our apologies for the noise disturbances which inconvenienced you. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the area, so we may have the opportunity to better your stay.Warmest regards,Leadership Team

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the best hotels I’ve stayed at in a long time.
Stayed 1 night in Apr 2024
Response from Leadership Team on 16 Apr 2024
Dear Todd, It is such a pleasure to earn such a wonderful title! Thank you for mentioning how much you loved your stay with us. All of us at Sheraton Suites Philadelphia Airport, appreciate your very generous compliments. We thoroughly enjoyed hosting your visit and look forward to many more in the future.Warmest regards,Leadership Team

10/10 Excellent

Iraklis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Leadership Team on 16 Apr 2024
Dear Iraklis, Thank you for the generous rating. It is rewarding to know you loved your stay! All of us here at Sheraton Suites Philadelphia Airport, look forward to making many more great memories with you. Warmest regards,Leadership Team

6/10 Okay

Diana

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Our experience during this stay exemplifies the importance of positive staff. The location is convenient, the room was nice and spacious, and generally we had a good stay. Bartender was friendly and morning front desk clerk was great. However, both the afternoon and evening clerks were rude. Customer service matters.
Stayed 1 night in Apr 2024
Response from Leadership Team on 15 Apr 2024
Dear Diana, Thank you for your evaluation. We are glad you were pleased with our accommodations and convenient location and that you had an overall pleasant experience with our associates. However, we apologize for the behavior of some of our team members. We understand your disappointment, and your feedback will be reviewed with the team members to ensure these concerns are not repeated. This is not typical of our service, and we hope you will see this for the isolated incident that it was. We hope to make it up to you on a future visit.Warmest regards,Leadership Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Leadership Team on 15 Apr 2024
Dear Robert, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Suites Philadelphia Airport; we hope to see you again soon. Warmest regards,Leadership Team

10/10 Excellent

ibironke

Stayed 1 night in Apr 2024
Response from Leadership Team on 13 Apr 2024
Dear Ibironke, Thank you for the wonderful rating for Sheraton Suites Philadelphia Airport. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Warmest regards,Leadership Team

10/10 Excellent

John

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Right near the airport which makes it real easy
Stayed 4 nights in Apr 2024
Response from Leadership Team on 10 Apr 2024
Dear John, We are so glad your stay was excellent on every front and that our location near the airport was perfect for your travel plans. Thank you for sharing your experience at Sheraton Suites Philadelphia Airport with fellow reviewers online. Should your travels bring you back this way, it would be our pleasure to host you again.Warmest regards,Leadership Team

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff were very pleasant
Stayed 3 nights in Apr 2024
Response from Leadership Team on 10 Apr 2024
Dear Mark, It was a pleasure to read your fantastic review of the Sheraton Suites Philadelphia Airport. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for staying with us, and we hope to be your hotel of choice every time your travels bring you our way.Warmest regards,Leadership Team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 2 nights in Apr 2024
Response from Leadership Team on 9 Apr 2024
Dear Stephen, Thank you for this generous review! Providing an exceptional stay to every guest is what we strive for every day, and your feedback is a wonderful validation of our efforts. We are excited to have the chance to impress you once again during your next visit to Sheraton Suites Philadelphia Airport.Warmest regards,Leadership Team

10/10 Excellent

Alba, Guaynabo

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Apr 2024
Response from Leadership Team on 10 Apr 2024
Dear Alba, Thank you for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Suites Philadelphia Airport. We look forward to your return and wish you all the best with your future travels.Warmest regards,Leadership Team

10/10 Excellent

Alquan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Leadership Team on 9 Apr 2024
Dear Alquan, We are delighted you thoroughly enjoyed your stay at Sheraton Suites Philadelphia Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Warmest regards,Leadership Team

10/10 Excellent

TEISHA, Suffolk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice - especially the close off bedroom
Stayed 1 night in Mar 2024
Response from Leadership Team on 3 Apr 2024
Dear Teisha, Thank you for choosing Sheraton Suites Philadelphia Airport. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Warmest regards,Leadership Team

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice place.
Stayed 1 night in Apr 2024
Response from Leadership Team on 3 Apr 2024
Dear Christine, Thank you for choosing Sheraton Suites Philadelphia Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Warmest regards,Leadership Team

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Leadership Team on 1 Apr 2024
Dear Juan, Thank you for reviewing your stay at Sheraton Suites Philadelphia Airport. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to Philadelphia. Warmest regards, Leadership Team

10/10 Excellent

Shanae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here one night with family. Very clean and comfortable. Friendly staff.
Stayed 1 night in Mar 2024
Response from Leadership Team on 1 Apr 2024
Dear Shanae, Thank you for choosing Sheraton Suites Philadelphia Airport as your home away from home. We are glad to know that you enjoyed our comfortable beds and well-appointed rooms and had some memorable encounters with our staff. We appreciate your feedback and look forward to welcoming you and your family back for another enjoyable stay. Warmest regards, Leadership Team

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Leadership Team on 2 Apr 2024
Dear Bruna, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton Suites Philadelphia Airport, and we look forward to welcoming you back soon.Warmest regards,Leadership Team

10/10 Excellent

carolyn, philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and very polite staff. Hotel is very clean and well maintained
Stayed 1 night in Mar 2024
Response from Leadership Team on 28 Mar 2024
Dear Carolyn, Thank you for choosing Sheraton Suites Philadelphia Airport and for your kind feedback. We are delighted to hear that you had such a positive experience with our check-in service and that our associates left a great impression on you. We also appreciate you mentioning our spotless property. Thank you for being our guest. We look forward to your next visit!Warmest regards,Leadership Team

10/10 Excellent

Nyemiah

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how quiet it was!
Stayed 1 night in Mar 2024
Response from Leadership Team on 27 Mar 2024
Dear Nyemiah, Thank you for reviewing your stay at Sheraton Suites Philadelphia Airport and for highlighting peaceful accommodations. Our guests' comfort is important to us, and we are glad your room exceeded your expectations. Thank you again for your kind words. We look forward to your next visit.Warmest regards,Leadership Team

8/10 Good

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Mar 2024
Response from Leadership Team on 25 Mar 2024
Dear Erica, Thank you for the rating. We are thrilled we met your expectations for a fantastic stay at Sheraton Suites Philadelphia Airport. We hope to have the pleasure of doing so again on your next visit to Philadelphia. Warmest regards, Leadership Team

8/10 Good

Trebor, Lansdowne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was some initial confusion and double booking of the same room because of same last name.
Stayed 2 nights in Mar 2024
Response from Leadership Team on 25 Mar 2024
Dear Trebor, Thank you for reviewing your stay at Sheraton Suites Philadelphia Airport. While we regret learning about the confusion at the time of check-in, we are happy to see we could quickly resolve the issue and that the rest of your stay with us was enjoyable. Thank you again for your feedback, and we would love to have you stay with us in the future. Warmest regards, Leadership Team

2/10 Terrible

Alain

Stayed 1 night in Mar 2024
Response from Leadership Team on 12 Apr 2024
Dear Alain, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Warmest regards,Leadership Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant only had 1 waitress so there was a bit of a wait.
Stayed 1 night in Mar 2024
Response from Leadership Team on 23 Mar 2024
Dear Robert, Thank you for the perfect rating of Sheraton Suites Philadelphia Airport. We are sorry for the wait time you experienced at our in-house restaurant. We are grateful for your feedback as we are always looking for ways to improve. We hope that other than this your stay with us was a pleasant one and that you will give us another chance to welcome you in the future. Warmest regards, Leadership Team

10/10 Excellent

TIMOTHY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place but parking is 25 extra to get in gate. not specified before i booked
Stayed 1 night in Mar 2024
Response from Leadership Team on 22 Mar 2024
Dear Timothy, Thank you for sharing your experience at Sheraton Suites Philadelphia Airport and mentioning how much you enjoyed our well-maintained property. However, we regret that you were disappointed with the cost of our parking. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We appreciate your business and hope to see you again the next time you visit the area. Warmest regards, Leadership Team

10/10 Excellent

jennifer, Haiku

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room
Stayed 1 night in Mar 2024
Response from Leadership Team on 19 Mar 2024
Dear Jennifer, Thank you for choosing Sheraton Suites Philadelphia Airport. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Warmest Regards, Leadership Team

8/10 Good

Erica

Stayed 1 night in Mar 2024
Response from Leadership Team on 7 Apr 2024
Dear Erica, Thank you for the kind rating. We are pleased we met your expectations for a great stay at Sheraton Suites Philadelphia Airport. We hope to have the pleasure of doing so again on your next visit to the area.Warmest regards,Leadership Team

8/10 Good

eliezer, FORT WORTH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leadership Team on 14 Mar 2024
Dear Eliezer, Thank you for choosing Sheraton Suites Philadelphia Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon Warmest Regards, Leadership Team

8/10 Good

Kari

Travelled with partner
Liked: Cleanliness, property conditions & facilities
rooms were clean. Front desk staff definitely not very friendly.
Stayed 2 nights in Mar 2024
Response from Leadership Team on 11 Mar 2024
Dear Kari, Thank you for being our guest at Sheraton Suites Philadelphia Airport. We are pleased you enjoyed our spotless accommodations. However, we apologize for the service issues you encountered with our front desk associates. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. It was a pleasure to have you as our guest, and we hope to see you again soon on your next visit.Warmest Regards,Leadership Team

10/10 Excellent

Navjit

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was accommodating
Stayed 1 night in Mar 2024
Response from Leadership Team on 10 Mar 2024
Dear Navjit, We are incredibly pleased you enjoyed your stay at Sheraton Suites Philadelphia Airport and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit Philadelphia. Warmest Regards, Leadership Team

2/10 Terrible

Denise

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Leadership Team on 6 Mar 2024
Dear Denise, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Warmest Regards, Leadership Team

10/10 Excellent

Al

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always smiling and helpful. It was the best stay I have had in a long time. The breakfast was incredible. I seriously can not think of one issue. I am booking another night in 2 days and I will not even entertain another hotel near the Philly airport. I’m not sure why I have stayed at so many before trying this one.
Stayed 1 night in Mar 2024
Response from Leadership Team on 4 Mar 2024
Dear Guest, We are grateful for your review of your recent stay at Sheraton Suites Philadelphia Airport. It is rewarding to learn that our staff's dedication to service and the breakfast offerings at Vector Restaurant and Lounge contributed to one of the most delightful hotel experiences you have had in a long time. Your decision to return within days is the highest compliment we could receive. It assures us that we are delivering on our promise to provide a comfortable, convenient, and satisfying stay for our guests. We await your return and the opportunity to exceed your expectations once again. Warmest Regards, Leadership Team

8/10 Good

Markithia

Liked: Cleanliness, staff & service, property conditions & facilities
My overall stay at this hotel was great. I did have a few things that would have liked to be better. The TVs in the room are out of date and are not smart TV so you were limited to what you could watch. Also, the coffee pot in my room did not work and when I called down stairs. The young lady said she would send someone up to exchange it, but never did. I eventually did get a new coffee pot when housecleaning came around and she found me one but it was well after 11 o’clock before I got it. The breakfast that cost $25 is a buffet and only had eggs sausage, yogurt and limited fruit. The hotel smelt nice and was clean and the bed slept great. Overall, I will give it an 8/10.
Response from Leadership Team on 28 Feb 2024
Dear Markithia, thank you for taking the time to share your feedback regarding your recent stay at Sheraton Suites Philadelphia Airport. While we are delighted to know that you enjoyed our spotless accommodations, we sincerely apologize for the inconvenience you encountered with your room and for the service lapses. Your comfort and satisfaction are paramount to us, and we regret not falling short in these regards. Additionally, we are sorry for not meeting your expectations with our breakfast offerings. Your comments are invaluable, and we will share them appropriately to ensure the overall guest experience. Your patience and understanding are deeply valued, and we look forward to welcoming you back to provide you with the hospitality we are known for.Warmest Regards,Leadership Team

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Tom, Thank you for the excellent rating! It is fantastic to hear you enjoyed everything about your stay at Sheraton Suites Philadelphia Airport. We are delighted we could accommodate you during your time in Philadelphia and that we left you with such a wonderful impression. Your praise for our check-in service is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon.Warmest Regards, Michele Desher-Yost General Manager

4/10 Poor

Chozan, Branford

Liked: Cleanliness, staff & service, property conditions & facilities
Paid parking was too expensive.
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Chozan, Thank you for taking the time to share your review. We regret not meeting your expectations and your disappointment with our parking fees. These fees are listed on our website, and we are sorry if this was not communicated to you adequately. Thank you again for your feedback, and we hope you will give us another chance to provide you with the seamless stay you deserve. Warmest Regards, Michele Desher-Yost, General Manager

8/10 Good

ashley

Liked: Cleanliness, staff & service
Everything was good
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Ashley, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We agree that our ideal location, combined with great amenities and service, makes Sheraton Suites Philadelphia Airport an excellent choice when visiting Philadelphia. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

tom

Stayed 1 night in Feb 2024
Response from Leadership Team on 22 Mar 2024
Dear Tom, Thank you for the outstanding rating. We are delighted your time at Sheraton Suites Philadelphia Airport was great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you. Warmest regards, Leadership Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Michael, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We agree that our ideal location, combined with great amenities and service, makes Sheraton Suites Philadelphia Airport an excellent choice when visiting Philadelphia. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Warmest Regards, Michele Desher-Yost General Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice. Traveling next day to airport.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Joseph, Thank you for your feedback. Traveling can be challenging enough, so we at Sheraton Suites Philadelphia Airport strive to make it stress-free for all our guests. We are delighted to know that you were pleased with our accommodations and that our proximity to the airport was perfect for your needs. Should your travels bring you back this way, it would be our pleasure to host you again.Warmest Regards, Michele Desher-Yost,General Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great, lady at counter was very helpful and answered all ny questions. Even let me know restaurant was still open
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Neil, Thank you for the complimentary review of your stay at Sheraton Suites Philadelphia Airport, and most notably, for sharing your outstanding check-in experience. Your compliments will be a pleasure to share. We are delighted to have been a part of your journey and look forward to welcoming you again whenever your travels bring you back to Philadelphia.Warmest Regards, Michele Desher-Yost,General Manager

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room accomodations. Breakfast left a bit to be desired for $25. And a $75 pet fee didnt sit well because it was not indicated during reservation.
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Gerald, Thank you for choosing to stay with us and for sharing your experience. We appreciate your compliments about our accommodations, as well as your feedback regarding the breakfast we serve. We will certainly follow up with our food and beverage team to see where we can do better. Additionally, we regret your disappointment with the pet fee. The information regarding this fee is readily available on our website; we do regret if this was not noticed before your arrival. It was a pleasure having you, and we look forward to hosting you again at Sheraton Suites Philadelphia Airport.Warmest Regards, Michele Desher-Yost,General Manager

8/10 Good

Linda, Mount Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Linda, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Suites Philadelphia Airport; we look forward to seeing you again soon. Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Very close the airport, only issue for me was coming in at night I made a loop around twice before I realized I needed to make a U turn to get to the entrance because it wasn’t very well lit.
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Janette, Traveling can be challenging enough, so we at Sheraton Suites Philadelphia Airport strive to make it stress-free for all our guests. We are delighted that we could provide you with a comfortable and quiet stay and that our proximity to the airport was perfect for your needs. That said, we have also taken note of your additional comments, as we are always looking for ways to enhance our guest experience. Should your travels bring you back this way, it would be our pleasure to host you again.Warmest Regards, Michele Desher-Yost General Manager

10/10 Excellent

Dwana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Dwana, Thank you for the review of your stay at Sheraton Suites Philadelphia Airport and, most notably, for praising our associates, especially the front desk staff. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Philadelphia.Warmest Regards, Michele Desher-Yost General Manager

4/10 Poor

Jafar

Stayed 1 night in Feb 2024
Response from Leadership Team on 22 Mar 2024
Dear Jafar, We appreciate you choosing our hotel for your visit to Philadelphia. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Warmest regards, Leadership Team