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"The property was very nice but the experience with the front desk and one of the bar tender was not the best. Put it this way, i will not be going back to the Hyatt in the national harbor. It started the minute i book the room, i called to make sure that we got the with the river and ferris wheel. I was told i did, once we arrived to the hotel. The front desk lady was ruled and dry even after saying hello in spanish. She acted like she didnt hear me. After speaking to her again, than she responded to us in English. I ask her again if she spoke spanish and she yes. I really dont way people takes job like this, when customer services is a big thing. After all of that, we did not get the room that i had called to confirm. It was just a parcel room. We tread to give the hotel chance but then the bar tender. Right before taking our order, she apologized to us about not having a good memory. 10 minutes after giving us our drinks. She comes back giving us a second round. We thought she was giving free drinks so i ask her. Is this free, she saids no. Then she said, we order those drink. How can we order a another drink, when we hadn't taking a second zip from the first one. Then with an attitude she saids to us that she place order with just one bar tender when she was the one to give us our first order. The hotel is very clean but none of the matters if the services and the experience you got than everything else means nothing."

"Poolside was not open in March. Bartender had to get management to make drinks.... management took forever to read from bartenders guide to make super easy drinks. Left my kindle in room (totally my bad) but called front desk and inquired and still haven't heard back!!! Staff definitely riped us off!!!! Wonder why guests don't want them in your room???? "

"The building appears to be quite aged. The rooms are compact and exhibit significant issues, including an unusual appearance in the ceiling paint. The door does not close securely. The bathroom shower has low water pressure, and there is an insufficient supply of towels. The air conditioning system is not functioning optimally, as the room remains warm despite the thermostat being set to the lowest temperature. The only commendable aspect is the availability of garage parking."

"Clean room , staff is Amazing! Breakfast of the menu was great. Valet Parking was expensive but the serve was Awesome!"

"Very Disappointing and Not Worth the Price I stayed at Hamilton Washington DC and was extremely disappointed. The entire hotel is old and outdated — the rooms, the furniture, the bathroom — everything looks worn out and in need of serious renovation. The photos on the booking website showed a completely different picture: modern, clean, and well‑maintained rooms. In reality, nothing matched those images. When we raised our concerns at the front desk, we were told: “What do you expect for this price?” — even though the price was far from low. I consider this pure deception. Showing attractive photos online and then providing old, poorly maintained rooms is simply unacceptable. I do not recommend this hotel. For the same amount of money, you can find much better options in Washington, DC."

"Modern, clean, beautiful. In a really great location. Rooftop bar is great except VERY expensive. Room was very small in square footage to the point that it was a little hard to have two open suitcases and move around. The small room was a little surprising. However, can’t beat the location. "

"Property was nice and as expected. Great location for very good price compared to other options in the area. "

"Clean room. The lady at check in was nice! "

"While untucking the bedding for the evening, I noticed dirt or dead bedbug clusters inside both comforters. The t.v. was on and backlit the white comforters revealing the spots. Since both beds had it, I'm sure other rooms do too. The rest of room, hotel, and amenities was o.k. Breakfast buffet was excellent!"