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" Unfortunately, this is not a positive review. The hotel is in a great location, conveniently close to the train station and the historic centre, with easy access to everything Cardiff has to offer. The reception area is modern and welcoming. However, while the room was very spacious and initially seemed promising, several issues quickly became apparent. I had booked a city view, but instead was given a view of an internal wall. The mattress was extremely uncomfortable, with springs digging into my back, making it difficult to sleep. The towels were stained (although they were replaced upon request), and the shower gel dispenser was empty. Overall, the experience did not meet expectations. "

"First time I’ve never really been impressed with the staff. On arrival they didn’t even acknowledge our presence - both tapping away on their computers - until one finally acknowledged us and said the other one would check us in. After another while, she finally just said “surname”!! No smile, no greeting. Nothing. Apart from that, great hotel as always. Close to great restaurants and walking distance of town. "

"Staff were very professional and helpful. The hotel was very clean and very good quality breakfast "

"We stayed Easter Sunday night on a bed & breakfast deal. Our room was on the Tiger Bay Floor (top floor) Room was a super king bed, very comfy, fabulous walk in shower with lovely fluffy towels and nice toiletries. Small balcony with fab views towards Penarth and over looking the wetlands. Room also had coffee / tea / fridge complimentary water and Welsh Cakes. In room safe and hanging wardrobe and drawers We also had robes and slippers which were excellent for going to the spa. Breakfast was excellent, albeit busy we had a great table overlooking the Bay. Nothing was too much trouble for the excellent staff in all departments. Wouldn’t hesitate to stay again. "

"The hotel was good. amble of car parking but disappointing that "

"Great location if you are traveling by train ! Its walking distance is perfect for the city center activities. Mattress was incredibly firm "

"Beautiful hotel, amazing breakfast."

"Spotless great breakdown "

"This was our second stay and we love the hotel. But last night we had no hot water. Cold shower only"