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"Staff were great"

"Overall very good. Clean and comfortable room. Good service by staff. Location was central in Patong. Room service food was not great, though. Lemon grass soup was average at best. Ordered breakfast and it arrived lukewarm at best. "

"Everybody is nice in that hotel but Smile was just outstanding to accommodates my multiple requests. I stay 3 extra day because of attentive service and efficiency to get thing done. I rarely such a devotion to service, Thanks you Smile. "

"Clean, good service, good size rooms, good restaurants, great place to stay!"

"Really nice hotel, lovely staff and great breakfast ( never knew I need turmeric soup for breakkie but now I do). Really lovely stay and it was everything we expected. Thank you."

"Exceptional Stay at Marriott Merlin Beach Phuket Our family had an absolutely wonderful stay at the Marriott Merlin Beach Phuket! From the moment we arrived, the staff were incredibly friendly, welcoming, and always smiling. Their warmth and attentiveness made us feel right at home. We were particularly touched by the thoughtful touches for families — our children loved the extra gowns, slippers, bath bombs, and kids’ activity bags provided specially for them. It’s those small, genuine gestures that make such a big difference. The food selection was excellent, offering a wide range of delicious options. We did encounter a small hiccup when a halal-labelled item was initially cooked on the same surface as pork, but the way the team handled it truly stood out. Rather than dismissing the concern, they took it seriously, addressed it immediately, and ensured all future dishes were prepared separately. They were problem-solving focused, sincerely apologetic, and even offered thoughtful little extras to make up for the oversight — a gesture we deeply appreciated. We also loved the amazing Halloween celebrations, which were full of creativity, festive energy, and wonderful themed treats — a highlight for both kids and adults! The resort’s coral beach is absolutely beautiful, especially for those who enjoy snorkeling or exploring marine life. While it’s not ideal for swimming due to the coral, it’s still a lovely and unique feature that adds to the resort’s charm."

"Enjoyed my 2 weeks here, quite from all the noise and not far from everything…rooms are clean and taken care off daily…I got the room with the plung pool, "

"Very nice room / hotel. Staff were very friendly and helpful."

"Included breakfast buffet was excellent. Lots of options and fresh food. Staff was excellent also. Check in was quick and efficient. Desk staff was helpful. Would definitely stay here again. Beautiful property and well maintained. Room was clean and comfortable. Only complaint is the Mai Tai at the pool bar was very weak. It was 2 for 1 happy hour and I think they forgot the rum. Lol"