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"Okay hotel. We had a good experience, but we were a little confused why it is rated so well. The rooms are a little dated and could use a paint job. The staff were helpful but not exceptionally friendly, and the breakfast tasted pretty much like every other hotel. The definition of four stars. Okay in a pinch but not a hotel worth driving out of your way to visit. "

"clean room and newly renovated shower and bathroom. Bed linens were old but clean. everyone was friendly and helpful "

"Would have appreciated tissues in the bathroom. Using toilet paper to blow my nose was rather uncomfortable. Ice machine was broken. But other than that, the room was clean and comfortable which is very important at this price point. "

"Our stay was so great, that we booked it another night. We never had a failed trip at Turning Stone. Our itinerary when we come is chill by the pool, play at the casino and just chill, and we get to do that. We come from Kahnawake QC, Canada to visit. We book every year when Syracuse Nationals come up in July!"

"For the most part, the staff was great! The rooms were huge and clean. The pool had plenty of clean towels. Bathrooms were stocked with clean towels etc. I did not like the sliding door on the bathroom- no lock. Plenty of lights, outlets, and charging ports in the rooms. Also tons of storage in the rooms. The shelves and closet made it easy to keep organized. Kitchenette was perfect. No stove, but microwave.... endless coffee, tea, and water in the lobby. The breakfast had a lot of good stuff - fresh juices, yogurts, breakfast sandwich supplies, breads and bagels, cereal, grits, waffle maker. "

"They are doing construction, which begins at 6am! At a casino! Most people have only been asleep for a few hours at that time. I work for a hotel and we would never do any renovations or new building before 9am, and we are definitely not a late night spot like Turning Stone. The least they could have done was to let me know at checkin that there will be big trucks revving and backing up (with the corresponding beeping noise) and dudes on the roof right outside yelling down to the ground below. How about a walkie talkie guys? Bluetooth? Instead I was put right in the middle of the construction zone. A simple thing at checkin to inform me soni could have told them Im a light sleeper and my service dog sleeps even lighter. She didnt get much rest this week. They offered earplugs. Really. "

"Parking easy and secure. "

"Great service and clean rooms "

"First time staying at this property as a part of all the different hotels and we will definitely be staying again! "