Restaurant

Reviews of Novotel Paris Vaugirard Montparnasse

4 out of 5
Novotel Paris Vaugirard Montparnasse
257 Rue De Vaugirard, Paris, Paris

Reviews

7.8

Good

Rating 10 - Excellent. 304 out of 1002 reviews" "
Rating 8 - Good. 430 out of 1002 reviews" "
Rating 6 - Okay. 174 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Ida

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
I was overcharged for taxes and charged for breakfast we never had. I’ve been emailing to get things straight and they have yet to credit my card. I attempted to tell the attendant I had already paid and I was dismissed and told I owed MORE taxes. I’m forced to make a claim with my credit card company.
Stayed 3 nights in Jan 2024

4/10 Poor

Siddhartha

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Lucía

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay there again
Stayed 4 nights in Nov 2023

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jenessa Amakye-Dede

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was excellent. Very helpful. Made you feel at home. The only flaw was a single staffer in the restaurant part. A very short fat waitress, she had a very bad attitude and very unpleasant to deal with. Other than that this place is excellent. Easy access to the metro and near all the major sites. Will definitely stay there again.
Stayed 8 nights in Oct 2023

10/10 Excellent

Sheetal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Dining and roof top bar excellent. Property well decorated and convenient location to all major attractions.Staff are excellent and friendly .
Stayed 4 nights in Sep 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in was spacious and we loved the water machine in the hallway where we could get fresh sparkling or still water! The rooftop bar had excellent cocktails and views. We enjoyed the coffee shop connected to the lobby, as well. Close to a few metro stops but we mostly walked everywhere. It was a lovely hotel!
Stayed 3 nights in Sep 2023

6/10 Okay

Muhammad

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Diery on 4 Sept 2023
Bonjour Mr Muhammad,Merci d'avoir séjourné au sein de notre établissement.Afin d'améliorer notre qualité de service, pourriez vous nous en dire plus sur ce qui n'a pas été lors de votre séjour svp.Merci d'avance.Cordialement

10/10 Excellent

Katarzyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Very spacious rooms. Easy walking distance to shops and not far from the main attractions. The staff were excellent and very helpful. Breakfast was lacking in options but dinner was very good in the restaurant
Stayed 3 nights in Aug 2023

10/10 Excellent

Walter, Centreville

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Aug 2023

4/10 Poor

cristina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is in a good location but the Hotel is not inviting. Doesn’t really feel good to get in. The lobby is confusing and unorganized. The room was stinky and disgusting. Bad odors, stains in the bathroom around the sink. The rooftop was super and ilvolo restaurant . We won’t stay again at this hotel but we will eat at ilvolo for sure
Stayed 1 night in Jul 2023

10/10 Excellent

Du

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Convenient transportation and nice neighborhood, lots of restaurants. Nice employees.
Stayed 4 nights in Jul 2023

10/10 Excellent

Muriel, Northridge

Stayed 2 nights in Jul 2023

6/10 Okay

PREMJITH

Stayed 3 nights in Jun 2023

10/10 Excellent

Oksana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

PREMJITH

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We are a family of parents and 2 kids all excited with minimal expectation. We were given a corner room 347 of the Hotel. Our challenge started as soon as we entered the room. We had a weird smell and thought it was due to dampness as you have your restroom and bath when you enter the room. We adjusted and complained to front desk about it to have someone look into it. Nothing was done the first day of our 4 nights stay. The second day we asked if we can be given a different room or have someone refresh the room when we were away for site seeing. We came back in the evening and found same problem. I asked to speak to the manager. They entered all the notes. Next day morning no calls from manager. We went down that evening and asked for another room and now there was nothing available per front desk. They ran a fan and it helped but smell was back that night. We spoke to manager and got room changed for last night. This ruined our whole experience and we were told we will be compensated with credit for our trip. We haven’t heard back until now. It’s been over three days. Please avoid room 347 as there is something wrong with that room. We are upset because it ruined our vacation and it’s only fair that the management takes responsibility and do right. Thank you Prem
Stayed 1 night in Jun 2023

10/10 Excellent

Theodoros

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Jun 2023

10/10 Excellent

JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place. Restaurant staff was amazing.
Stayed 2 nights in Jun 2023

6/10 Okay

Mario

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel in general the only thing to mention is the poor customer service we got from the staff at the reception.
Stayed 4 nights in Jun 2023
Response from Diery on 23 Jul 2023
Dear Mario,We are sorry for your treatment from de reception staff.Can your give me more information of that please.Thank in advance.Best regards,DieryRoom division manager

6/10 Okay

Janiece

Travelled with family
Disliked: Room comfort
Mediocre hotel
Overall unimpressive stay - could be result of high occupancy - the lobby area is small and poorly laid out. It was cramped, and after battling the crowds on Paris streets all day you hope to come into a place of respite. The rooms are mediocre - while you can tell they’ve renovated somewhat recently, the quality is lacking - it gave the feeling of disrepair.
Stayed 3 nights in Jun 2023

8/10 Good

Anthony M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

6/10 Okay

SANJIV

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel did not have the a/c running through out our stay. Had issue to have the rooms cleaned.
Stayed 5 nights in May 2023

10/10 Excellent

Juan C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff
Great service, very kind and profesional team! we had a great time
Stayed 4 nights in May 2023

10/10 Excellent

Kincheiu

Stayed 4 nights in May 2023

10/10 Excellent

Gerald

Stayed 3 nights in May 2023

8/10 Good

Karina, plano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar upstairs and buffet was great. The only suggestion is the AC. It’s either controlled by the hotel or ours just didn’t work. Also, recommend that the staff inform guests how to get into the hotel if you’re out late - we Gad gotten back from Disney at 1am and the doors were locked. Luckily, the janitor happened to pass by and opened the doors for us.
Stayed 4 nights in Apr 2023

8/10 Good

Tabitha, Roxboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful quiet neighborhood thats located within walking distance to the metro. The staff was friendly and the food was beyond amazing!! The rooftop lounge give a beautiful clear view of the Eiffel tower. Rooms were small, and we had a light that was broken with a exposed bulb. I definitely would recommend.
Stayed 5 nights in Apr 2023

2/10 Terrible

Leigh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not trust this hotel they charged my card extra $500+ after we checked out now they won’t talk to us about it. The room was tiny we were supposed to have a view but just a concrete wall the street outside was full of rubbish don’t stay here
Stayed 2 nights in Mar 2023

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was amazing. The only inconvenience is the Police Headquarters lack of respect in the after hours Sound of the 🚨 sirens. Is like the put the keys on the patrols cars and goes off without considering the neighbors,
Stayed 3 nights in Mar 2023

10/10 Excellent

Syed

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is awesome
Stayed 6 nights in Mar 2023

6/10 Okay

Tattiana Nicole

Disliked: Property conditions & facilities
This hotel is in a good area and is walking distance from many restaurants, the metro
Stayed 6 nights in Feb 2023

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, the staff was SO nice, and the restaurant was amazing in the hotel. All around a great experience and beautiful hotel in a good central spot. Will be staying here again for sure.
Stayed 1 night in Jan 2023

8/10 Good

Porus

10/10 Excellent

Touba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was okay
Stayed 3 nights in Nov 2022

2/10 Terrible

Tachana

4/10 Poor

ansi

Disliked: Property conditions & facilities
Staff was rude

2/10 Terrible

Mandip

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if you want good service
Would never stay here again. The stay at FOH have no manners and our check in although was supposed to be “at” 3pm, we arrived and was told it’s “from” 3pm. One of the rooms wasn’t ready u til 5pm for which we got 2 drinks vouchers on the rooftop terrace. We were allowed to check out at 2pm although we checked out earlier as we didn’t want to stay another minute in the hotel. Breakfast was very minimalistic, and whilst the view on the rooftop bar was great, drinks selection was very poor
Stayed 1 night in Sep 2022

10/10 Excellent

Afra F A

Stayed 1 night in Aug 2022

8/10 Good

Alona

Travelled with family and small children
Liked: Staff & service
The staff are available to assists 24 hrs/ day. Encountered few problems, but staff are always willing to sort things out ASAP. The aircon was not cold enough for a comfortable sleep, but fan was provided when requested. No English channel on the TV program for kids/adults to enjoy. Accommodation is accessible to shops and metro station. Safe area to walk around even at night.
Stayed 6 nights in Aug 2022

10/10 Excellent

Rachel, Santa Ana

Stayed 3 nights in Jul 2022

8/10 Good

david

Stayed 1 night in Jul 2022

8/10 Good

Leonid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant is excellent. Rooms is good, bathroom is no good, blocked sink, no soap ,no conditioner .
Stayed 4 nights in Jul 2022

4/10 Poor

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in to hotel was sooo slow. Staff at front did not seem to mind that we were waiting and took their time. We also requested extra cups and they were never delivered to our room after saying they would send some.
Stayed 5 nights in Jul 2022

10/10 Excellent

Pietro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location,
Stayed 4 nights in May 2022

10/10 Excellent

A A

Stayed 1 night in Jun 2022