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Reviews of Hôtel Mercure Paris Tour Eiffel Pont Mirabeau

4 out of 5
Hôtel Mercure Paris Tour Eiffel Pont Mirabeau
10 Avenue Emile Zola, Paris, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 169 out of 393 reviews" "
Rating 8 - Good. 155 out of 393 reviews" "
Rating 6 - Okay. 44 out of 393 reviews" "
Rating 4 - Poor. 16 out of 393 reviews" "
Rating 2 - Terrible. 9 out of 393 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adão

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Chiraze Guest Advisor et toute l'équipe Mercure on 5 Dec 2023
Chez Adao,We thank you for your nice note !And hope to welcome you back again in a near future..Best regards

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Sabitri

Stayed 4 nights in Aug 2023

6/10 Okay

diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Roland Garros tennis. You can walk back at any time of day or night. Safe location. The rooms are SMALL and odd configurations. For a big expensive city lije Paris. Good value. Several OK restaurants within 2 blocks. Shopping mall walking distance.
Stayed 4 nights in Jun 2023

4/10 Poor

Val

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Hotel was still being completed. Scaffolding covered outside of the building . No reception or breakfast area available. Workman around each morning in these areas. Lift also failed. More concerning were the pictures listing the hotel. They were not of that hotel also reception and breakfast area pictures were wrong.
Stayed 4 nights in May 2023

8/10 Good

Smirna

Stayed 1 night in Feb 2023

4/10 Poor

Alessandra

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Upon arrival we discovered that Reception and restaurant were closed for refurbishment and that the breakfast would have been served in the room the day after and that it would have been limited in options. This is the reason why the cost of the breakfast should have been reduced!! The morning after, the breakfast was served by the waitress on a tray. No trolley, no plates, and some of the drinks missed. If you want to provide IRD you need to organise yourself in order to provide this service at your best. How can I eat scrambled eggs in a paper plate on my legs??? What did I pay for? We than called the reception, from personal mobile since the phone in the room was disconnected, to ask for a table and the house porter, without even even say thank you or sorry or hi, left a glass table .. useless without chairs! the rest of the staff had no standard and since of guest service, and no empathy for us and the feedback provided! We had 2 rooms 603 and 802 Despite the great location, because close to the Tour Eiffel I would not recommend it!

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

6/10 Okay

FADI

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Small room, poor breakfast , Very small lobby, Don’t worth the money we paid , we can get better in the same area
Stayed 3 nights in Dec 2022
Response from GENERAL MANAGER on 19 Dec 2022
DEAR FADI,Next time do not doubt to book standard room instead of single room if you want a bigger room. for your information all size of rooms are indicated before bookingbest regards

4/10 Poor

Jair

Disliked: Cleanliness, staff & service, property conditions & facilities
Main picture is not even the hotel, it is just the view of it. Installations were old, hotel was super small, and there is not even a receptionist at night. Location was fine. It is supposed to be a 4 stars hotel when it should be max a 2 or 3 stars. I literally felt scammed due to the pictures that are showed.
Stayed 2 nights in Dec 2022
Response from GENERAL MANAGER on 19 Dec 2022
Dear Jair,i'm sorry you felt desapointed about our establishment, best regards

10/10 Excellent

Randall, Forest Hills

Liked: Cleanliness, amenities, property conditions & facilities
From the room to the staff, it was a very pleasant stay.
Stayed 1 night in Oct 2022
Response from General Manager on 31 Oct 2022
Thanks for your kind rating and commentsbest regards

10/10 Excellent

Tal

Stayed 1 night in Oct 2022
Response from General MANAGER on 31 Oct 2022
Thanks for your kind rating and commentsbest regards

10/10 Excellent

Ricardo

Stayed 2 nights in Aug 2022
Response from Antoine CASSARD - General Manager on 16 Aug 2022
Dear Ricardo thanks for your kind rating and comments best regards

8/10 Good

daniel

Stayed 5 nights in Jul 2022
Response from Antoine CASSARD - General Manager on 17 Aug 2022
Dear Daniel thanks for your nice rating best regards

10/10 Excellent

Daphne

Liked: Staff & service, amenities, property conditions & facilities
C'est un hôtel merveilleux dans un quartier tranquille à Paris !
Stayed 13 nights in Jul 2022
Response from Antoine CASSARD - General Manager on 17 Aug 2022
Bonjour Daphne, merci pour vos aimables commentaires, à bientôt sur Paris

10/10 Excellent

Subramanian, Ithaca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff....great location. Will surely stay again.
Stayed 4 nights in Jun 2022
Response from Antoine CASSARD - General Manager on 17 Aug 2022
Dear Guest thanks, it was a pleasur to have you in our hotel. Best regards

8/10 Good

Sandrine

Stayed 7 nights in Mar 2022

6/10 Okay

Chris

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Ernesto

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Luiz on 26 Sept 2021
Dear Ernesto, Thank you so much for your message. We are very happy that you liked your parisien stay with us :) All the team remain welcome you again in Paris soon, Best Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Manager on 22 Feb 2020
Bonjour Monsieur, Merci d'avoir pris le temps de nous laisser un retour positif suite à votre séjour à l'HOTEL MERCURE PARIS TOUR EIFFEL PONT MIRABEAU. C'est toujours un plaisir d'obtenir des critiques élogieuses de nos clients. L'hôtel et son équipe s'efforcent de vous offrir le meilleur service possible et d'assurer à nos clients un excellent séjour. Dans l'attente de vous accueillir de nouveau, merci d'agréer monsieur nos salutations distinguée. Bien cordialement,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located, good breakfast and very helpful staff.
Stayed 3 nights in Jan 2020
Response from Manager on 20 Feb 2020
Hello, We very much appreciate your comments regarding your stay at the hôtel Mercure Pont Mirabeau It is always a pleasure to receive positive feedback from our guests. I will share your comments with our team ! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Ikenna E on 25 Oct 2019
Thank you for taking the time to give us some feedback after your stay at our hotel. It is always a pleasure to receive positive feedback. The hotel and all its staff would continue to work hard to improve in all aspects. Thank you again and hope to welcome you once more. Kind regards,

10/10 Excellent

Clevergirl, Ottawa, ON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in this hotel twice when I was in Paris on business at the Ministry of Foreign Affairs which is just a 3 minute walk away. So that made the hotel basically perfect. Its also conveniently close to a metro station for getting around off hours. For Paris hotels in this price range it is a really good one.
Stayed 3 nights in Apr 2019
Response from Cristian Kaiser - Quality manager on 26 Sept 2019
Dear Clevergirl, Thank you infinitely for taking the time to review your stay with us at the Hotel Mercure Paris Tour Eiffel Pont Mirabeau. Your positive feedback is a true motive of happiness for all our team! We are looking forward to welcome you anytime soon again. Don't hesitate in contacting us on any matter. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Cristian Kaiser on 24 Aug 2019
Dear Customer, Thank you for your nice words regarding your stay with us at the Hotel Mercure Paris Tour Eiffel Pont Mirabeau. The team is delighted with your positive comment and would be truly happy to welcome you anytime soon again. Do not hesitate in contacting us on any matter. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check-in were incredibly friendly and offered to help us in whatever activity we wanted to do while in Paris. It was a marvelous welcome to the city. The room itself was clean, quiet, and spacious enough for two of us.
Stayed 3 nights in May 2019
Response from Ikenna on 30 May 2019
Hello from the reception team, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially here at the front desk as we strive to make each and every guest feel welcomed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this was. Kind regards, Ikenna E 1st of Reception

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we got there we were greeted with friendly staff, our adapter wasn’t working and the hotel provided us with one for our entire stay so we could charge our phones, our room was always clean, the bed is very comfortable, the breakfast was good, the staff assisted us with directions to get to our excursions, we would definitely go back to this hotel, we have no complaints, overall excellent experience
Stayed 6 nights in Apr 2019
Response from Ikenna E on 14 May 2019
Hello from Paris, We are pleased to read that you enjoyed your stay and overall experience in our hotel. The staff would be pleased to know that you are satisfied and even more so that you would consider the hotel for your next stay. We are pleased and grateful for your positive feedback. Kind regards, Front desk

10/10 Excellent

Nima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable room, reasonable price
The room was small but very clean and comfortable. The staff were also polite. What makes this hotel even more attractive is that it is located across the street from the metro station, which make it very convenient to get around in Paris. Beware that the free wi-fi does not allow you to watch videos, but you can still use it for regular surfing as well as video/voice calls.
Stayed 3 nights in Apr 2019
Response from Ophélie on 22 May 2019
Dear Nima, Thank you so much for you feedback. We are very happy that you appreciate the location of our hotel. We hope to see you again some time in the future

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel with an ideal location for exploring
The hotel is located right by the seine river and an M10 Metro stop and is only a short walk from the Eiffel Tower, it's perfectly placed to allow you to explore the city without being to central to the hustle and bustle. The staff were very friendly and welcoming on arrival and more than willing to help when ever they could. The hotel is split over 8 floors with only 6 rooms on each floor so its never too busy, Breakfast had a nice selection and was available early enough each day for me.
Stayed 2 nights in Mar 2019
Response from Cristian Kaiser - Quality manager on 20 Mar 2019
Hello Paul, Thank you infinitely for taking the time to review you stay with us. The description you've made about our hotel is very flattering, we feel amazed by the rating as well, there is certainly no better motivation for our team. We sincerely hope that we get the chance to welcoming you many more times. Don't hesitate to contact for any needs. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, clean room with friendly staff
Nice, small, clean room. Excellent modern bathroom. Breakfast ok. Friendly staff.
Stayed 1 night in Jan 2019
Response from Cristian Kaiser - Quality manager on 1 Feb 2019
Dear customer, Thank you infinetely for the perfect review! There is certainly no better rewards for our teams. Feel free to contact us on any matter anytime. Best regards,

8/10 Good

Kevin, United Kingdom

Liked: Cleanliness, staff & service, room comfort
Nice hotel, good area of Paris, Very good Customer service by Linda at reception
Stayed 2 nights in Dec 2018
Response from Cristian Kaiser - Quality manager on 14 Dec 2018
Dear Kevin, We very much appreciate your review. Thank you for the kind words! Best regards,

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2018
Response from Cristian Kaiser - Quality manager on 7 Dec 2018
Dear guest, I'm sorry we didn't matched your expectations. Feel free to give us some more details about how we can improve our service for you. Best regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Property with 10 Star service
5 star property, with 10 star service - this wonderful hotel provided a great location for our recent week in Paris. First, and foremost, Gwen and her team are exceptional! The breakfast buffet and 24hr coffee bar are exceptional. The rooms were spotless, and very spacious for European standards. You could not request a better location for Metro acces ( RER, train, bus), quaint neighborhood with great restaurants close by. Will highly recommend this location and look forward to visiting again!
Stayed 5 nights in Oct 2018
Response from Gary - Front Office Manager on 2 Nov 2018
Dear Richard, Waouh !! Thank you very much for your wonderfull feedback about your experience with us. We hope that Emily enjoyed her first experience in Paris ! It was a great pleasure for all the team to see you everyday. Thank you for your sunny smile ! We really hope to see you soon. Best regards,

10/10 Excellent

Zerah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Around Great boutique Hotel!
This was a very cute boutique hotel. The staff were very friendly. The room was very functional and clean. The bed was too comfortable and it was hard waking up in the morning. Lol. Local area was great and close to metro, rail and the mall. The Eiffel Tower was about a mile walk — so not too bad! We took a chance to explore local cafes for breakfast , but last day we tried the hotel breakfast ( it was great ). Only thing missing was an ironing board - but you can request it. Great start to our honeymoon! Yes, I would stay here again.
Stayed 4 nights in Oct 2018
Response from Stephan - Manager on 2 Nov 2018
Dear Zerah, Thank you very much for you kind review ! We are happy to see you enjoyed your Honeymoon with us very well. We hope to see you for your next wedding anniversary in Paris ! Paris Regards,

8/10 Good

Pete, Twisp, WA

Liked: Cleanliness, staff & service, property conditions & facilities
This is a pretty standard Paris hotel. The room is small but very functional. I liked being able to open the window at night. I still have not figured out why European shower stalls close only partially. That makes sense for a large shower, but not for a phone booth. The floor gets wet, and unlike classic Paris bathrooms, this one had no floor drain. The breakfast and staff were superb.
Stayed 2 nights in Oct 2018
Response from Stephan - Manager on 2 Nov 2018
Dear Pete, Thank you for your feedback. All the Mercure Team is happy to read you enjoyed your stay with us. We hope to see you soon. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice metro style hotel, friendly staff
Close to metro station easy access to Versailles and Eiffel Tower
Stayed 2 nights in Oct 2018
Response from Gary Siwsanker - Front Office Manager on 19 Oct 2018
Dear guest, Thank you very much for your kind review ! We really hope to see you soon. Kind regards,

10/10 Excellent

Mel, Trinidad 🇹🇹

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and accommodating staff. Clean and modern boutique style hotel. Definitely good option if you are looking for a quiet, smaller type hotel!
Stayed 3 nights in Aug 2018
Response from Gary Siwsanker - Front Office Manager on 24 Aug 2018
Dear Mel, Thank you very much for your kind review following your stay with us ! We really hope to see you soon ! Best regards,

6/10 Okay

Sinead

Liked: Cleanliness, staff & service, property conditions & facilities
Great size room and service but metro interfered
Great location, close to the Eiffel Tower and a metro station very close by, walking distance to the trocadero and lots of other things. My room was a lovely big size, particularly by Paris standards and had a great big bathroom. Lots of space and a good air conditioning system. The only drawback, as my room was in the ground floor and the hotel is almost above a metro station, the regular rumbling of metro trains underneath was a little loud for my liking, and such a shame because otherwise a quiet enough street/neighbourhood. I would stay here again but would definitely request a room on a much higher floor!
Stayed 2 nights in Aug 2018
Response from Gary Siwsanker - Front Office Manager on 29 Aug 2018
Dear Sinead, Thank you very much for your great comment following your stay with us. We loved to welcome you and wish to thank you too. During your next stay, do not hesitate to ask us for a room on a high floor. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to travel to and from. Great and helpful staff. Very close to the river.
Stayed 5 nights in Aug 2018
Response from Gary Siwsanker - Front Office Manager on 13 Aug 2018
Dear guest, Thank you very much for your kind review. We hope to see you soon ! Best regards,

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in Paris.
The staff was extremely friendly, we arrived early and they welcomed us, gave the kids some snacks, kept our luggage and got us a room early. Throughout our stay they were accommodating and always ready to help. They also spoke good English so that was a plus. The location could not have been more perfect, close to the metro, restaurants and a few minutes away from the Eiffel Tower and other attractions. The room was very clean and comfortable as well.
Stayed 2 nights in Jul 2018
Response from Vitor Castro on 3 Aug 2018
Dear Simon Thank you for the kind and positive feedback, we try our best to make all clients feel like the’re at home. We always try to improve our level of English so we can please and explain important information to everybody. We are glad that you enjoyed the privileged location and the team gives special attention to the cleanness and comfiness of all rooms. We hope to see you soon

8/10 Good

Dennis, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Modern hotel with well appointed and maintained rooms. Staff were friendly and very helpful. Bed was a little uncomfortable and room size was also smaller than hoped for.
Stayed 3 nights in Jun 2018
Response from Cristian on 7 Jul 2018
Dear Dennis Thank you for commenting on your stay at Mercure Paris Tour Eiffel Pont Mirabeau. It is nice to read that our room's appearance and status reached your expectations, we do have bigger rooms available which we call "privilege rooms", mention them at your next reservation for us to assign them to you, the amenities are also more vast. A special thank you for commenting on our team's sympathy, it means a lot to us! Don't hesitate to contact on any matter. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018
Response from Gary Siwsanker - Front Office Manager on 4 Jun 2018
Dear guest, Thank you very much for your kind review ! We hope to see you soon. Best regards,

8/10 Good

ymadika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is well located and the staff are members awesome and lovely. I had a great experience there.
Stayed 2 nights in May 2018
Response from Gary Siwsanker - Front Office Manager on 17 May 2018
Dear Ymadika, Thank you very much for your review following your stay with us at the Mercure Tour Eiffel Pont Mirabeau. We hope to see you soon. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and convenient
had a good experiance. clean comfy beds, quick check in& out processs. would recommend
Response from Gary on 17 May 2018
Dear guest, Thank you very much for your review following your stay with us. We hope to see you soon ! Best regards,

2/10 Terrible

Judy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no one to help us with our luggage and not very helpful and friendly one person at lobby desk. The room was unsatisfactory for us. The room was small the WC had no sink and the tub was slippery with no handles or mat. No AC. I would rate this as 2 or 3 stars best.
Response from Gary Siwsanker on 27 Apr 2018
Dear Judy, Thank you for your comment following your stay with us. We are disappointed to read that the service and delivery have met your expectations. If you give us the opportunity to regain your trust, we will do what is necessary to make your next stay perfect. Our staff is very helpful and it is with great pleasure that we help you. We have different types of rooms and our privilege rooms are more spacious. Best regards, Gary Siwsanker - Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful. Will consider again. Rooms small but very typical for Paris. Excellent staff.
Stayed 7 nights in Mar 2018
Response from Gary - Front Office Manager on 12 Apr 2018
Thank you for your excellent review !! We hope to see you soon. Best regards,

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Gary Siwsanker - Front Office Manager on 19 Mar 2018
Dear Sir Wagberg, Thank you very much for your excellent comment ! Our entire team is delighted to read your notes. We hope to see you again soon. Best regards,

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017
Response from Mathilde J on 31 Aug 2017
Dear Lidia, Many thanks for this 5 stars after your stay in our Hotel ! All the staff hope to welcome you back soon Best regards Catherine THEROND

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel, but very clean and excellent location. Walking distance to Tower Eiffel, public transportation, shopping center and cafe. Staff are very friendly.
Stayed 3 nights in Aug 2017
Response from Catherine THEROND on 21 Aug 2017
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Paris
It was fine except no one ever answered the front desk if you called down for help.
Stayed 2 nights in May 2017
Response from Mathilde J on 20 Jun 2017
Dear Paul Thank you for taking the time to share your feedback. I would like to apologize for the technical problem during your stay and confirm that the phone is now working well We hope to welcome you back to our hotel very soon! Sincerely, Catherine THEROND

8/10 Good

Jacque, Guam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is VERY helpful, location is okay.
Staff is VERY helpful, location is okay. View was only available on higher floors. Nice hotel though. Close to good restaurants (La Regalia).
Stayed 2 nights in May 2017
Response from Catherine THEROND on 20 Jun 2017
We very much appreciate your comments regarding your stay and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,