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Reviews of Bluegreen's Bayside Resort and Spa

3 out of 5
Bluegreen's Bayside Resort and Spa
4114 Jan Cooley Dr, Panama City Beach, FL

Reviews

7.0

Good

Rating 10 - Excellent. 45 out of 147 reviews" "
Rating 8 - Good. 32 out of 147 reviews" "
Rating 6 - Okay. 28 out of 147 reviews" "
Rating 4 - Poor. 21 out of 147 reviews" "
Rating 2 - Terrible. 21 out of 147 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
The bayside beach was paradise.
Stayed 2 nights in May 2024

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was manage good and loved the amenities
Stayed 3 nights in Apr 2024
Response from Aliyah on 1 May 2024
Thank you for your review!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from luis on 18 Apr 2024
Thank you for sharing your review, Melissa! We are thrilled to learn you enjoyed your vacation at our Bayside resort. We would be honored to have you stay with us again!

6/10 Okay

Prakash

Liked: Cleanliness
The view
Stayed 4 nights in Mar 2024
Response from Aliyah on 8 Apr 2024
Thank you so much for your review!

10/10 Excellent

Sandy, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.
Stayed 2 nights in Mar 2024
Response from Aliyah on 8 Apr 2024
Thank you so much for your review!

6/10 Okay

Terrance

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Aliyah on 8 Apr 2024
Thank you so much for your review!

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, amenities
Overall
Stayed 3 nights in Mar 2024
Response from Aliyah on 2 Apr 2024
Thank you for your review!

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the property twice now, under Marriot and now BlueGreen, and both times have been great. The only thing I can complain about is food prices, but all resort food prices are a little more expensive. They have multiple times for happy hours, so you don't pay full price for drinks unless you're drinking before noon or after 6 pm. Overall, I will probably stay here again.
Stayed 3 nights in Mar 2024
Response from Aliyah on 2 Apr 2024
Thank you so much for your review!

6/10 Okay

Amy

Travelled with family
Not horrible, not great. It’s decent for a couple day get away.
Stayed 2 nights in Mar 2024
Response from luis on 26 Mar 2024
We appreciate you sharing your insight, Amy! We are glad to hear you enjoyed your vacation at our Bayside resort. We would be thrilled to have you stay with us again.

8/10 Good

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice. Rooms need to be upgraded. But not bad.
Stayed 2 nights in Mar 2024
Response from Aliyah on 18 Mar 2024
Thank you so much for your review! we are so glad you enjoyed your stay!

10/10 Excellent

toinetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with great staff they cater to your needs And special thanks to The female manager who got us a room with the full balcony it was my birthday trip so that made my day 😍 ... will return absolute royalty treatment by staff
Stayed 4 nights in Mar 2024
Response from Aliyah on 18 Mar 2024
Thank you so much for your review! we are so glad to hear that you enjoyed your stay with us.

8/10 Good

Sijuwade

Liked: Cleanliness
Disliked: Property conditions & facilities
This is a great property, needs updating for sure though. When I arrived to check in at 5:30 I was told that they were not sure if my room was ready. It ended up just not showing clean in the system. Once I arrived to my room I discovered the fridge was not working. They replaced it soon after I called. Walls are thin and you can hear when everyone closes their door.
Stayed 3 nights in Feb 2024
Response from Aliyah on 5 Mar 2024
Thank you so much for your review!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Aliyah on 5 Mar 2024
thank you for your review!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful even with construction going on. We enjoyed the spa. It was a perfect option during bad weather. There was an issue with our air conditioner. We told the front desk on our way out to breakfast. It was repaired by the time we came back.
Stayed 3 nights in Feb 2024
Response from luis on 21 Feb 2024
Thank you for sharing your 5-star review with us, Patricia ! It is our mission to provide our guests with the utmost positive experience. So, we are pleased to learn that you enjoyed your vacation at our Bayside resort. We would be honored to have you stay with us again!

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Would definitely stay again.
Stayed 3 nights in Feb 2024
Response from luis on 21 Feb 2024
Thank you for sharing your 5-star review, Lana! We are thrilled to learn you enjoyed your vacation at our Bayside resort. We would be honored to have you stay with us again!

10/10 Excellent

stephen

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Aliyah on 13 Feb 2024
Thank you for your review!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Aliyah on 13 Feb 2024
Thank you for your review!

4/10 Poor

Joy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Aliyah on 1 Feb 2024
Thank you so much for your review.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aliyah on 1 Feb 2024
Thank you so much for your review.

6/10 Okay

Cathleen

Stayed 3 nights in Dec 2023
Response from Aliyah on 1 Feb 2024
Thank you so much for your review.

10/10 Excellent

Angelena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Time
I took my family to celebrate my sons birthday we had an amazing time. From some of the reviews I was kinda nervous, but found a hidden gem. The staff was amazing even though it seems like they made need more staff. The food at flip flop was great. The food at tidy was amazing. The beach was perfect for the little ones. The boat ride was amazing an over 10/10
Stayed 2 nights in Nov 2023
Response from Aliyah on 22 Nov 2023
Thank you so much for your review! we are so happy you enjoyed your stay at our Bayside resort and spa. we would love to have you back!

2/10 Terrible

Edith

Disliked: Cleanliness, staff & service, property conditions & facilities
I had duplicate reservations upon check in. took over an hour to rectify. Lots of unnecessary drama. Extended my reservation and was transferred to another room in building 3. NO lighting in bathroom and very little in living area, black mold in shower, sticky, dirty floors, balcony door did not lock. Overall, this room should have been condemned. Terrible experience!!!!!!!
Stayed 2 nights in Oct 2023
Response from Aliyah on 19 Oct 2023
Thank you taking the time to share your review with us. We would like to extend a sincere apology regarding the issues you experienced. Your review regarding your stay is very useful to help us become a better property.

6/10 Okay

Sylvia

Travelled with family
My stay overall was fair. The room need to be cleaned at least every three days In addition, the pillows were horrible. The hotel needs new pillows.
Stayed 6 nights in Aug 2023
Response from Aliyah on 7 Sept 2023
Thank you taking the time to share your review with us. We would like to extend a sincere apology regarding the issues you experienced. Your review regarding your stay is very useful to help us become a better property.

6/10 Okay

Demetria

Travelled with group
It was okay but your can’t use cash only card and a lot people don’t care cards
Stayed 2 nights in Sep 2023
Response from Aliyah on 7 Sept 2023
Thank you taking the time to share your review with us. We would like to extend a sincere apology regarding the issues you experienced. Your review regarding your stay is very useful to help us become a better property.

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very polite and attentive to our needs
Stayed 2 nights in Aug 2023
Response from Aliyah on 28 Aug 2023
Thank you for sharing your review/feedback.

6/10 Okay

Verified traveller

overall ok
The stay was ok. You all just need to really update the property inside the rooms, which I understand you all are currently doing. The furniture was dirty or at least gave a dirty look due to being so old. Pull the carpet up and just do tile. You all have a private beach, in a beach town, and have carpet...absolutely terrible idea
Stayed 4 nights in Aug 2023
Response from Aliyah on 28 Aug 2023
Thank you for sharing your review/feedback.

10/10 Excellent

Jonathon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great resort!
Stayed 3 nights in Aug 2023
Response from Aliyah on 24 Aug 2023
Thank you for your review! We are glad to hear you have enjoyed our resort.

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
The entire hotel was clean and the staff was friendly. Our beds were so comfy, and the rooms are spacious and relaxing. Loved it here. The food at the restaurant was great, the price was great and taste great too.
Stayed 3 nights in Aug 2023
Response from Aliyah on 24 Aug 2023
Thank you for your review! We are glad to hear you have enjoyed our resort.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip!
I was very hesitant to book this room based on the reviews but I am glad I did. I saw a lot of reviews about check in being a nightmare and/or rooms not being ready. That was not the case for us, we got in at 4:20 and were in the room by 4:30. The desk staff was amazing. We had every thing we needed in our room such as coffee, towels, toilet paper, and Kleenex(saw a review upset they had none) Our room was clean and I feel like I got what I paid for. Yes these are hotel rooms but mine was just as described. The pools were clean when we went. The only restaurant we tried was the pool bar and that was great! We did drive over to the main building to do anything over there since we were in building 6. I do not recommend walking that far in the heat but I had no trouble finding parking so I didn’t mind. I saw a lot of reviews about being able to hear everything in the room next to you but we didn’t have that issue at all. I feel like as long as you understand they are doing renovations and things aren’t perfect you’ll be happy here. I will definitely be back! I just wanted to leave a good detailed review since the only detailed ones I saw were the bad ones.
Stayed 3 nights in Aug 2023
Response from Aliyah on 24 Aug 2023
Thank you for your review! We are glad to hear you have enjoyed our resort.

4/10 Poor

Stephanie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Love the location. This year staff appeared uninformed on billing process. Stated my initial deposit did not clear to find out it actually did. Villa room location sliding glass patio door was literally unable to slid abs open even with my husband strength and front entrance lock would get stuck. Fire hazard. We then saw a large rat with the longest tail just outside our unit The bath/shower tub clogged and needed maintenance to clear the drain a tub full of dirty water One maintenance tech told my husband and I that he could not do anything to the sliding patio door we had to ask for assistance again at the front t door abs finally had another maintenance tech arrive to work on both doors. Utterly disappointed. We were then overcharged. Terrible experience this vacation with Blue/Green resort. Oh no one mentioned the $200 incidental charge upon arrival.
Stayed 4 nights in Jul 2023
Response from Aliyah on 7 Aug 2023
Thank you for your feedback! we are sorry to hear about your experience with our property, we will ensure our team knows.

2/10 Terrible

mehdi

Disliked: Cleanliness
Worst hotel I’ve been to!
Stayed 3 nights in Jul 2023
Response from Aliyah on 7 Aug 2023
Thank you for your feedback! we are sorry to hear about your stay with us. we will give this feedback to our team.

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023
Response from Aliyah on 31 Jul 2023
Thank you for your review! we are happy you enjoyed your stay!

6/10 Okay

Amy

Travelled with family
Liked: Staff & service
Disliked: Amenities
The room we had was dirty and obvious not cleaned well, we found old cracker and Oreo cookies by the sliding door. Under the church was gross! Their cleaning teams really need to do a better job! Prices were quite higher for the quality of food served and there conditions of the pool, the pools always seemed to have a. Lot of junk in them. The “private” beach was unkept and quite pathetic. The have a coffee shop the boasts serving Starbucks drink, however all week did not have Starbucks Refreshers, quite disappointing considering that was one of the reason I chose this particular resort. One of the managers at one point t told my husband to stay st the bar she would be back she was going to give him some vouchers but never returned. We waited two hours. That is not okay. The great things about the property is it was beautiful, and the grounds were well kept. The front desk staff were fabulous as were the most of the bar staff at FlipFlops ! All in all it was just an okay week. Not someplace I say oh I am going to return to, it had too many negatives .
Stayed 7 nights in Jul 2023
Response from Aliyah on 31 Jul 2023
Thank you for your review, we are sorry to hear about your stay, we will let our team know.

6/10 Okay

Sandra

Travelled with family
It was just ok. I think it will be better when the property is fully renovated. Both rooms were not ready at check in time. There was a long line to check in. The elevator were not working in our building and we were on the 4th floor. Room was dated. Carpet and furniture were dirty and spotted. Bathroom was clean and well stocked. We ate at Flip Flops and the food was good but the wait was long. All staff were friendly especially the front desk. Pools were dirty by the end of the day and not lighted well at night. The coffee shop was out of a lot of items and so ordering was limited. Shower from the private beach was broken. Check out was quick. I would give it another try if it has better reviews once renovations are complete.
Stayed 2 nights in Jul 2023
Response from Aliyah on 28 Jul 2023
Hello, thank you for your review. we are sorry to hear about your stay. we will bring this up with our team.

4/10 Poor

katie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos on the website are misleading.
Stayed 4 nights in Jul 2023
Response from Aliyah on 27 Jul 2023
Thank you for your review, we are sorry to hear about your experience with our resort.

6/10 Okay

Mikia

Stayed 2 nights in Jul 2023
Response from Aliyah on 27 Jul 2023
Thank you for your review, we hope you enjoyed your stay.

6/10 Okay

Curtis

Travelled with family
The pools desperately need any cleaning. Rooms were just ok. I expected more
Stayed 2 nights in Jul 2023
Response from Aliyah on 20 Jul 2023
Thank you for your review. we will have our team look into this.

2/10 Terrible

Holly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Aliyah on 20 Jul 2023
Thank you for your review for our Bayside Resort and Spa.

4/10 Poor

Todd

Disliked: Cleanliness, property conditions & facilities, room comfort
Save your money, dont book here.
This resort in not a very clean one. Bathrooms tub was gross, we never had hot water, just warm at best. Dishes that were put away in cabinets were dirty. stains on carpet. we had to go out and buy our own toilet paper. The pools were not clean or even clear, they had cloudy water, and the pool deck had trash.
Stayed 3 nights in Jul 2023
Response from luis on 19 Jul 2023
Thank you for taking the time to share your review, Todd. We would like to extend a sincere apology regarding the issues you experienced. We will be sharing your insight with our team.

4/10 Poor

robin

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The private beach was disappointing. The t.v was not working, there wasn’t a shower curtain. I had to move rooms. Carpet was very dirty. Bathroom was extremely small. I will not stay again
Stayed 4 nights in Jul 2023
Response from Aliyah on 11 Jul 2023
Thank you for your feed back. we will make sure to let our team know.

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The pools were very dirty. The pictures are very misleading when it comes to the “beach”. We had to ask several times for towels. The facility was understaffed. Check in took 45 minutes however the staff was apologetic and nice.
Stayed 3 nights in Jul 2023
Response from luis on 19 Jul 2023
Thank you for taking the time to share your review, Amy. We would like to extend a sincere apology regarding the issues you experienced. We will be sharing your insight with our team.

4/10 Poor

Isabella

Stayed 1 night in Jun 2023
Response from Aliyah on 27 Jul 2023
Thank you for your review, we hope you enjoyed your stay.

10/10 Excellent

Tremaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Aliyah on 10 Jul 2023
Thank you for review. we hope you enjoyed your stay.

2/10 Terrible

greta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely terrible, i hve never checked out the hotel early but i had to this time, check in was ok, room was outdated and extremely dirty, had hair all over sink and bath tub, the floors were even worse. Balcony had concrete wall, no view at all. Mattress messed up my back after one night. Pools were dirty, jacuzzi had stuff floating in it, asked the staff to upgrade the room due to conditions, they said they stay booked all the time and cant help me, didnt even try to clean it. Elevators are scary. Building far away from main building and pools. Beach is very small and good 30 min walk. We barely managed to stay for teo days and found another hotel. My son didnt even get in the pool because it was so dirty. Game room had flies and minimal games. Overall probably one of the worst i have ever stayed at. Still waiting for my refund too.
Stayed 5 nights in Jun 2023
Response from Aliyah on 10 Jul 2023
Thank you for your review, we will reach out to our team.

8/10 Good

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great except the soda machine at my building didn’t work or the ice machine.
Stayed 2 nights in Jun 2023
Response from Aliyah on 10 Jul 2023
Thank you for review. we hope you enjoyed your stay.

8/10 Good

Sherri

Stayed 1 night in Jun 2023
Response from Aliyah on 10 Jul 2023
Thank you for review. we hope you enjoyed your stay.

8/10 Good

edward

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
My experience started with the wrong room, two Queen instead of one king, but the view was correct. Thought it could have been cleaner like strands of hair found in shower and refrigerator dirty. Staff at desk wasn’t as courteous as should have been. Confusing on when restaurants closed and not sure if you can book a reservation at the Tides restaurant, website wouldn’t show availability and restaurant didn’t answer phone and front desk clueless. Seems the guests had to keep the pool clean, never seen the staff clean the pool. The private beach was nice so was the sunset cruise. Possibly more activities for the guests is something I hope the new owners will consider.
Stayed 5 nights in Jun 2023
Response from Rentals Dept on 27 Jun 2023
Thank you taking the time to share your review with us, Edward. We would like to extend a sincere apology regarding the issues you experienced. Your review regarding your stay is very useful to help us become a better property and we will share your feedback with our management team!

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023
Response from Rentals Dept on 27 Jun 2023
Thank you for sharing your 10-star review, Jennifer! We are thrilled to learn you enjoyed your vacation at our Bayside resort. We would be honored to have you stay with us again!

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, staff & service
This was our first stay. I realize they are just getting started with chages by Bluegreen. However basic cleanliness can should be paramount. The swimming pools were filthy. The rest of the property appeared clean and well kept.
Stayed 2 nights in Jun 2023
Response from Rentals Dept on 27 Jun 2023
Thank you for sharing your detailed review, Angela. We are glad to hear you enjoyed your vacation at our Bayside resort. We would like to sincerely apologize regarding the housekeeping issues you experienced and hope that did not detract from your stay. Your review regarding your stay is useful to help us become a better property. We would love to have you stay with us again!

10/10 Excellent

Beth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The property was beautiful, & the staff was all pleasant, we had difficulty with a water issue in our room & had to be moved to another location. Management was excellent in making things better. On the other hand EXPEDIA SUCKS!!! I tried several times to alter my reservation when I was within the window to do so. Expedia said they could not reach the property, and therefore, I could not alter the reservation without canceling the whole stay. And to do so, I could rebook the rooms for the remaining time at more than double the price. I had purchased additional insurance thinking this would protect me, but it does nothing- BEWARE!! I discussed this with the property once I arrived, they said they had not heard from Expedia, & that this was typical story when booking with Expedia. At another property I stayed at while on this same trip, I asked them about altering your stay with Expedia, they indicated Expedia would not alter the reservation once you had paid. That they never hear from Expedia on altering dates. After discussing with others I know, they have said they have experienced the same problems with EXPEDIA. I will never book again with Expedia. Based on the professionalism of the manager at Bluegreens Bayside resort, I would recommend this property. The FTC should look into Expedia's refund/alteration process. Not altering your reservation within the window Expedia prescribed & saying the hotels is at fault, when Expedia did not even call them. LIES! Expedia is awful!!
Stayed 3 nights in Jun 2023
Response from Rentals Dept on 27 Jun 2023
We appreciate you sharing your feedback, Beth! We are glad to hear you enjoyed your vacation at our Bayside resort. We do apologize on behalf of Expedia for the issues you experienced with the reservation process. Your review regarding your stay is useful to help us become a better property. We would be glad to have you stay with us again, feel free to reach out to us directly next time!