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Pullman Melbourne on Swanston

Photo gallery for Pullman Melbourne on Swanston

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Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Pullman Melbourne on Swanston

UNESCO Sustainable Property

Pullman Melbourne on Swanston

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
195 Swanston Street, Melbourne, VIC, 3000

Explore the area

  • Popular LocationMelbourne Central5 min walk
  • Popular LocationPrincess Theatre10 min walk
  • Popular LocationQueen Victoria Market14 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)29 min drive

Choose dates to view prices

About this area

Melbourne

In the city centre and near a metro station, Pullman Melbourne on Swanston is in an area with good shopping. Bourke Street Mall and Melbourne Central are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit SEA LIFE Melbourne. Looking to enjoy an event or a match? See what's going on at Marvel Stadium or Melbourne Cricket Ground. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as rock climbing in the area. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Bourke Street Mall - 2 min walk
  • Melbourne Central - 5 min walk
  • State Library of Victoria - 5 min walk
  • Princess Theatre - 10 min walk
  • Queen Victoria Market - 14 min walk

Getting around

  • Melbourne Central Station - 6 min walk
  • Flinders Street Station - 8 min walk
  • Melbourne Airport (MEL) - 29 min drive

Restaurants

  • Eva's Restaurant & Bar — 1 min walk
  • Executive Club Lounge — 1 min walk
  • Goldilocks Rooftop Bar - 2 min walk
  • Gopal's Vegetarian Restaurant - 2 min walk
  • Supper Inn - 2 min walk

About this property

Pullman Melbourne on Swanston

Luxury Melbourne hotel in Melbourne Central Business District, walk to Bourke Street Mall
This smoke-free hotel features a restaurant, a bar/lounge and valet parking. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and dry cleaning. All 204 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, LCD TVs come with cable channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Pullman Melbourne on Swanston offers 204 forms of accommodation with minibars and a safe. LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (AUD 60 per night)
  • Wheelchair-accessible parking available
  • Off-site parking available (AUD 20 per night)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • To-go breakfast available for a fee daily 7:00 AM–10:30 AM: AUD 15-50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Family friendly

  • Free cots/infant beds
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French
  • Greek
  • Indonesian
  • Italian

Business services

  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Renovated entire property – October 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Bathrobes
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 60.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 15 and AUD 50 per person (approximately)
  • Airport shuttle fee: AUD 15 per person (one-way)
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 20 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Swanston Grand
Swanston Hotel
Pullman Melbourne on Swanston Hotel
Pullman Melbourne on Swanston Melbourne
Pullman Melbourne on Swanston Hotel Melbourne

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 64 out of 106 reviews
5 - Excellent 60%
Rating 4 - Good. 34 out of 106 reviews
4 - Good 32%
Rating 3 - Okay. 5 out of 106 reviews
3 - Okay 5%
Rating 2 - Poor. 2 out of 106 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 106 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2020

5/5 Excellent

Stayed 5 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman Melbourne at Swanston
Everything is good, we stayed at deluxe king on high floor, good view, spacious room with nice deco. Tram station just down at entrance. China town just opposite, highly recommend fr visitors.
Stayed 5 nights in Mar 2020

2/5 Poor

Travelled with family
Liked: Cleanliness, staff & service, amenities
My wife and I stayed here in December and the bed and pillows where amazing best sleep we had in ages, This time well, the bed was like laying on a tressle table and the pillows, I’m pretty sure the homeless bloke out the front had better pillows, worst nights sleep we have ever had.
Stayed 1 night in Mar 2020