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Pullman Melbourne City Centre

5.0 star property
Hotel with 2 restaurants, steps from Bourke Street Mall

Photo gallery for Pullman Melbourne City Centre

Deluxe Room, 1 King Bed
Executive lounge
Superior Room, 2 Queen beds
Superior Room, 1 King Bed
Reception
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
The current price is NZ$243
includes taxes & fees
21 July - 22 July

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Premium Room, 1 King Bed (Executive)

1 bedroom, minibar, in-room safe, laptop workspace

Premium Room, 1 King Bed (Executive)

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

1 bedroom, minibar, in-room safe, laptop workspace

Classic Room, 1 Queen Bed

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2017
Separate bedroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen beds

Superior Room, 2 Queen beds

Superior Room, 2 Queen beds

8.8 out of 10
Excellent
(24 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2017
Separate bedroom
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Premium)

1 bedroom, minibar, in-room safe, laptop workspace

Deluxe Room, 1 King Bed (Premium)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2017
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, minibar, in-room safe, laptop workspace

Superior Room, 1 King Bed

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Premium, Lounge Access)

1 bedroom, minibar, in-room safe, laptop workspace

Deluxe Room, 1 King Bed (Premium, Lounge Access)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (High Floor)

1 bedroom, minibar, in-room safe, laptop workspace

Superior Room, 1 King Bed (High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Lounge Access)

1 bedroom, minibar, in-room safe, laptop workspace

Superior Room, 1 King Bed (Lounge Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
  • 36 sq m
  • Sleeps 2
  • 1 King Bed
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About the area

Map
265 Little Bourke Street, Melbourne, VIC, 3000

What's nearby

  • Melbourne Central - 2 min walk - 0.2 km
  • Bourke Street Mall - 3 min walk - 0.3 km
  • Queen Victoria Market - 12 min walk - 1.0 km
  • Melbourne Cricket Ground - 3 min drive - 1.9 km
  • Marvel Stadium - 3 min drive - 1.9 km

Getting around

  • Melbourne Central Station - 6 min walk
  • Flinders Street Station - 8 min walk
  • Melbourne Airport (MEL) - 35 min drive

Restaurants

  • ‪Din Tai Fung - ‬2 min walk
  • ‪Fortress Melbourne - ‬2 min walk
  • ‪Mekong - ‬1 min walk
  • ‪Rice Workshop - ‬2 min walk
  • ‪Dodee Paidang Swanston Street - ‬1 min walk

About this property

Pullman Melbourne City Centre

Hotel near Bourke Street Mall
Located close to Melbourne Central and Regent Theatre, Pullman Melbourne City Centre provides a shopping centre on-site, a coffee shop/cafe and dry cleaning/laundry services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local cuisine. Free in-room WiFi is available to all guests, along with car hire on-site and an outdoor entertainment area.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, cooked-to-order breakfast (surcharge) and valet parking (surcharge)
  • Express check-out, express check-in and a computer station
  • Meeting rooms, luggage storage and a lift
  • Guest reviews give top marks for the helpful staff and walkable location
Room features
All 204 rooms include comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to perks, such as air conditioning and bathrobes. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 55-inch LCD TVs with premium channels
  • Wardrobes/cupboards, mini fridges and free infant beds

Languages

Chinese (Mandarin), English, French, Greek, Indonesian, Italian, Japanese, Korean, Spanish, Thai

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 24 per night); discounts available
  • Limo/town car service
  • Covered valet parking on site (AUD 60 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 15 to 50 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Blossom Rooftop Bar
  • Elevate Club Lounge
  • Eva's Restaurant & Bar

Things to do

  • Designer stores
  • Health club
  • Shopping centre
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 581 square feet of conference space
  • Computer station

Outdoors

  • Outdoor entertainment area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (109 centimetre wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 50 per person
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 24 per night (2133 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Swanston Grand
Swanston Hotel
Pullman Melbourne on Swanston
Pullman Melbourne City Centre Hotel
Pullman Melbourne City Centre Melbourne
The Swanston Hotel Melbourne Grand Mercure
Pullman Melbourne City Centre Hotel Melbourne

Frequently asked questions

Is Pullman Melbourne City Centre pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Pullman Melbourne City Centre?

As of 30 Jun 2025, prices found for a 1-night stay for 2 adults at Pullman Melbourne City Centre on 21 Jul 2025 start from NZ$242.61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Pullman Melbourne City Centre?

Valet parking is available for AUD 60 per night.

What time is check-in at Pullman Melbourne City Centre?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pullman Melbourne City Centre?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Pullman Melbourne City Centre located?

Located in Melbourne Central Business District, this hotel is within a 5-minute walk of Bourke Street Mall and Melbourne Central. Regent Theatre and Queen Victoria Market are also within 15 minutes. Melbourne Central Station is 6 minutes by foot and Parliament Station is 10 minutes.

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Pullman Melbourne City Centre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 246 out of 413 reviews
Rating 8 - Good. 105 out of 413 reviews
Rating 6 - Okay. 35 out of 413 reviews
Rating 4 - Poor. 18 out of 413 reviews
Rating 2 - Terrible. 9 out of 413 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

Great central location
Stayed 2 nights in Jun 2025

10/10

Great location for shopping Staff are fabulous! So helpful and friendly will definitely stay here again!
Stayed 1 night in Jun 2025

10/10

Great location. Perfect for short stay
Stayed 1 night in Apr 2025

8/10

Good location and close to everything and you can walk everywhere.
Stayed 3 nights in May 2025

10/10

Good
Stayed 2 nights in Jun 2025

10/10

NA
Stayed 2 nights in Jun 2025

10/10

Location, cleanliness, staff, facilities were all sound!
Stayed 1 night in Mar 2025

8/10

Nice rooms, comfy and quiet.
Stayed 1 night in Feb 2025

10/10

Right in the city centre.
Stayed 6 nights in Dec 2024

8/10

Great hotel and location but perhaps needs some extra staff around reception, valet and porter service. Hard to get reception to answer the phone and really busy downstairs. Otherwise great hotel
Stayed 4 nights in May 2025

10/10

Great location, rooms were very clean and service was fantastic. As we had an early arrival we were extremely happy to hear our room was ready when we checked in.
Stayed 2 nights in Mar 2025

10/10

Excellent staff and lication
Stayed 3 nights in Apr 2025

10/10

Great stay, great location
Stayed 2 nights in Oct 2024

8/10

Great location for shopping and dining
Stayed 1 night in Dec 2024

10/10

Great friendly and helpful staff
Stayed 2 nights in Jan 2025

8/10

Location
Stayed 3 nights in Jan 2025

10/10

Love the location of this hotel, good to find rooms with 2 queen beds! Love the new refillable water stations. Clean and great service
Stayed 1 night in Feb 2025

10/10

All good and nice hotel
Stayed 2 nights in Nov 2024

10/10

Excellent location - central for shopping & dining. Great size rooms - just a bit noisy from street traffic but nothing that would stop sleep. Would definitely stay again.
Stayed 2 nights in Dec 2024

10/10

Had a wonderful short stay in Melbourne. The service from the staff was superb, hotel in an excellent spot central to everything. Rooms very clean and quiet. Would definitely stay here again!
Stayed 1 night in Dec 2024

10/10

we enjoyed our stay.
Stayed 2 nights in Aug 2024

10/10

I liked almost everything at this hotel. Will stay here again.
Stayed 5 nights in Nov 2024

8/10

My stay was good and comfortable. However, I have an international guest traveled with me. He had two small incident which was not expected through a 5 star hotel. It will not be confident for me to bring guest to stay.
Stayed 4 nights in Mar 2025

8/10

Very enjoyable stay. Right next to China town.
Stayed 2 nights in Nov 2024

10/10

Excellent hotel. Staff were very accommodating. Well located for shopping. Will definitely stay there again.
Stayed 1 night in Oct 2024