Best Western in Palapala

"I had a pleasant stay at this hotel. It’s budget-friendly, the rooms are clean, cozy, and surprisingly decent for the price. It’s perfect for travelers looking for comfort without spending too much. Location is amazing. It’s a quick walk to MOA and some other malls, restaurants and coffee shops. What really stood out was the customer service, especially from Glenda at the front desk. She’s very friendly, approachable, and goes out of her way to assist guests, not every receptionist has that kind of warmth and professionalism. Most of the staff are also polite and helpful, which made my stay even better. I like how they put their hands on their chest when they greet the guests. The only thing I’d suggest is improving the smoking area. Adding a few benches and a small roof or cover would make it more comfortable, especially during rain or strong sun. Overall, great value for money and wonderful service. Would definitely stay again!"

"The air condition is ok. I didn't eat breakfast. Staff are very friendly and nice"

"The staff provided exceptional service, demonstrating both accommodation and friendliness, and efficiently addressed all of my requests. The suite we reserved was notably spacious and impeccably clean."

"Everything was superb. Plus, I checked in on my birthday, and they noticed it, and sent sweets and flowers to my room. Very nice touch."

"Breakfast is very good. Could be better if with fried eggs or omelet to order. More variety of fruits! "

"Great"

"The service was wonderful from the minute I arrived. Never opened a single door but my hotel room and the lobby bathroom. Always attentive to my needs while eating at the breakfast buffet or when I was at the bar. A simple glance around to look for staff I felt they saw me before I could find them. Never felt pressured to rush even when I arrived late for my breakfast. When I was having issues with my TV I had staff up there within minutes I mean like less than 5 and were helping me fix the issue. Provided plenty of filtered drinking water ( I drink a lot ) and when I asked for more they doubled the amount! Amazing experience. Will 100% come again!"

"Very nice hotel especially for the price. Beds and pillows were super comfortable. Staff was friendly, nice and knowledgeable. Location was perfect for a short stay. Close to a really cool street with lots of selections and high energy like Vegas or New Orleans. Highly recommend "

"Helpful staff. Rooms are quiet. "