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"So happy to be right in the airport, it made transport easier. Also being so close to the SkyTrain was a plus"

"The Empress is a great old classic Hotel, kept up and beautiful. One of our best experiences"

"The first room we were given had many issues, making it uninhabitable. The manager made it up to us, upgrading our room. The coupons for drinks and meals for using Expedia was a nice touch. "

"The staff was amazing when we arrived. We were to return our rental vehicle and return by Uber but they offered to go with us and bring us back to the hotel. Was not expecting that at all! Staff was very pleasant and shuttle to airport was smooth and comfortable. Would highly recommend this hotel. "

"Didn’t like the homeless people near the hotel"

"Very convenient being so close to the airport. The staff was very helpful and got us signed up for the shuttle as we were checking in. The shuttle service was on time and the driver was incredibly kind and helpful! The hotel and room were clean and quiet despite being near both the airport and road traffic. Parking is shared with the restaurant, but we were able to find a spot when we arrived around 10:30pm. The one major improvement would be a vent fan in the bathroom. Not having a fan makes it tough to have privacy and leaves things damp. It was super clean, but the harsh cleaners that are needed to keep it clean left a very strong chemical smell. That said, it’s a great place to stay if you’re flying!"

"This hotel.and.staff go above and beyond.."

"I liked the location…easy access to everything a tourist would want I like the eclectic vibe of the hotel but at first surprised by the size of the room…smallest I have ever stayed in to date but works for a solo traveler…after reading the reviews it appears cruise passengers are familiar with a “cabin” size room. Guessing a family of 4 would have a more suitable size room "

"Great location and staff were very helpful. They helped set up transportation to and from the airport and to our cruise port. Clean rooms, complimentary coffee, and a yummy breakfast place next door. "