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Reviews of Embassy Suites by Hilton Anaheim Orange

3.5 out of 5
Embassy Suites by Hilton Anaheim Orange
400 N State College Blvd, Orange, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 637 out of 1343 reviews" "
Rating 8 - Good. 285 out of 1343 reviews" "
Rating 6 - Okay. 193 out of 1343 reviews" "
Rating 4 - Poor. 123 out of 1343 reviews" "
Rating 2 - Terrible. 105 out of 1343 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
excellent service with the staff
Stayed 1 night in May 2024

10/10 Excellent

thu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Priscilla, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Justin on 21 May 2024
Thank you for choosing to stay with us! We appreciate your feedback as we work to improve our guest experience.

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. The room is clean. We had a pleasant stay.
Stayed 2 nights in May 2024
Response from Regina on 21 May 2024
Thank you for choosing to stay with us! We appreciate your feedback as we work to improve our guest experience.

8/10 Good

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Ice machines not working. Otherwise great breakfasts, and everything else good.
Stayed 2 nights in May 2024
Response from Jeffrey on 21 May 2024
Thank you for choosing to stay with us! We appreciate your feedback as we work to improve our guest experience.

10/10 Excellent

Leonard, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Fred on 16 May 2024
Thank you very much for staying with us and for the excellent rating!

10/10 Excellent

Robert, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Fred on 16 May 2024
Thank you very much for staying with us and for the excellent rating!

6/10 Okay

Amina

Travelled with family and small children
Disliked: Cleanliness, staff & service
house keeping never cleaned our room that we stayed for 3 days, even though we requested to clean our room
Stayed 3 nights in May 2024
Response from Mina on 14 May 2024
Thank you for choosing to stay with us. We appreciate your feedback as we work to improve our guest experience.

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
Near stadium so easy access
Stayed 1 night in May 2024
Response from Mina on 14 May 2024
Thank you for choosing to stay with us. We appreciate your feedback as we work to improve our guest experience!

8/10 Good

Rosisela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I think $30 to park your car is kind of expensive and the menu could use more options
Stayed 4 nights in May 2024
Response from Fred on 11 May 2024
Thank you for staying with us and for taking the time to review experience with valuable feedback.

6/10 Okay

María

Travelled with group
Disliked: Cleanliness
This hotel needs an update. The carpet smalls very bad. I have visited this hotel 5 times in the last year. I don’t know why the staff is very rude. Before I didn’t paid attention to it but this week was the worst
Stayed 5 nights in Apr 2024
Response from Mina on 7 May 2024
Thank you for choosing to stay with us. We appreciate your feedback as we work to improve our guest experience.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in May 2024
Response from Mina on 7 May 2024
Thank you for choosing to stay with us. We appreciate your kind feedback!

10/10 Excellent

Irma

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was clean, nice and the breakfast options
Stayed 3 nights in Apr 2024
Response from Fred on 3 May 2024
Thank you very much for staying with us and for the excellent review!

10/10 Excellent

Liz

Stayed 1 night in Feb 2024
Response from Fred on 1 May 2024
Thank you very much for staying with us and for the excellent rating!

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Fred on 26 Apr 2024
Thank you very much for staying with us and for the excellent review!

4/10 Poor

Keandra

Liked: Amenities
Disliked: Cleanliness
Services wasn’t good and none of the tvs worked
Stayed 1 night in Apr 2024
Response from Mina on 24 Apr 2024
Thank you for choosing to stay with us. We are sorry to hear of your poor experience. We appreciate your feedback as we work to improve our guest experience.

10/10 Excellent

Yoselin, van nuys

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hospitality
Stayed 2 nights in Apr 2024
Response from Mina on 24 Apr 2024
Thank you for your kind feedback. We hope you will consider staying with us again!

2/10 Terrible

connie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My son pulled out the sofa bed and found bed bug on the bed. Told the manager Fred and he said I will need to wait for them to investigate if it’s true or not. The window got water damage so the dry sheetrock was falling on the window . Omg
Stayed 1 night in Apr 2024
Response from Mina on 22 Apr 2024
Thank you for choosing to stay with us. I am sorry to hear of your poor experience. We appreciate your feedback as we work to improve our guest experience.

4/10 Poor

CARLA

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I knew it was not going to be a great stay as soon as we were unloading our items from the car and the “valet” didn’t look at us once. Then we check in and while there were 3 girls at the front desk, they all seemed to be too busy to say hello and ask to help us. We were booked into the room directly in front of elevator doors and we were woken up all night. Why would you place guests there unless all other rooms are booked. Staff continued their bad attitude at breakfast with the cook not returning my hello or good morning before asking what I wanted. Will not stay there again.
Stayed 2 nights in Apr 2024
Response from Fred on 13 Apr 2024
Thank you for staying with us and for taking the time to share your experience. I am sorry that we failed to provide a better experience for you and want to assure you that your comments have been shared with the appropriate departments.

8/10 Good

Kristine

Stayed 1 night in Apr 2024
Response from Fred on 3 May 2024
Thank you for staying with us and for taking the time to rate your experience.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fred on 13 Apr 2024
Thank you for staying with us and for the excellent rating!

10/10 Excellent

Ondrej

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a free make to order breakfast, with many extra choices.
Stayed 3 nights in Apr 2024
Response from Fred on 11 Apr 2024
Thank you very much for staying with us and for the excellent review!

6/10 Okay

Sangeetha

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
People were nice . Items in the property seemed run down , our room phone didn’t work and we had to call someone and they brought another older looking phone and replaced it . The carpet in the room had lots of brown / rust colored stains , in both rooms . The Disneyland view room was worth the extra $30. We could see the fireworks from the room .
Stayed 1 night in Apr 2024
Response from Mina on 9 Apr 2024
Thank you for choosing to stay with us. We appreciate your feedback as we work to improve our geust experience.

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy and quick check in/ check out. Clean rooms used the laundry room on the 6th floor very easy and clean. Breakfast was a plus
Stayed 2 nights in Apr 2024
Response from Fred on 6 Apr 2024
Thank you very much for staying with us and for the excellent review!

2/10 Terrible

Steven

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Fred on 6 Apr 2024
Thank you for staying with us and for taking the time to rate your experience. I am sorry that we were unable to provide a better experience for you.

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kool place to stay and friendly bar guy tino
Stayed 1 night in Apr 2024
Response from Fred on 4 Apr 2024
Thank you very much for staying with us and for sharing your experience!

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Was good for the most part. Body lotion and shampoo were both empty in our room. Had to go down and get new ones. The indoor pool is nothing to get too excited over. Food was average. We didnt like that breakfast on the weekends was not until 730. When we needed to leave at 720 to head to disneyland parks. Other then those small points it was fine.
Stayed 4 nights in Mar 2024
Response from Fred on 4 Apr 2024
Thank you for staying with us and for taking the time to share your experience.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for all the extra amenities. The breakfast is putstanding. The staff that was cleaning during the breakfast wasn’t so nice, but it was one of the best places I have stayed at in Anaheim. The price is worth it. Rooms were clean and I love the inside store, it makes it convenient.
Stayed 1 night in Mar 2024
Response from Fred on 29 Mar 2024
Thank you very much for staying with us and for taking time to share your experience. We hope to see you again soon.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and fro destinations
Stayed 3 nights in Mar 2024
Response from Fred on 28 Mar 2024
Thank you very much for staying with us and for the excellent review!

10/10 Excellent

Karina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, great service, wonderful breakfast options, rooms were clean, indoor pool was perfec
Stayed 1 night in Mar 2024
Response from Fred on 27 Mar 2024
Thank you very much for staying with us and for the excellent review!

10/10 Excellent

Daisy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and from my work class. Friendly and helpful staff.
Stayed 3 nights in Mar 2024
Response from Fred on 24 Mar 2024
Thank you very much for staying with us and for sharing your experience!

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Fred on 6 Apr 2024
Thank you for staying with us and for the outstanding rating!

8/10 Good

Gladys

Na
Stayed 4 nights in Mar 2024
Response from Fred on 16 Mar 2024
Thank you for staying with us and for taking the time to rate your experience.

6/10 Okay

Marisa

Travelled with partner
Liked: Cleanliness
This property doesn’t have any real amenities for the guests. Whenever I asked a staff member a question, they were unable to produce a definitive answer. I do not recommend this property.
Stayed 1 night in Mar 2024
Response from Fred on 15 Mar 2024
Thank you for staying with us and for taking the time to share your experience.

10/10 Excellent

Omar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with family. Family was very happy with this place.
Stayed 7 nights in Mar 2024
Response from Fred on 15 Mar 2024
Thank you very much for staying with us and for taking the time to share your experience!

8/10 Good

tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freeway access, easy to find fast food restaurants. Near Angels Stadium.
Stayed 1 night in Mar 2024
Response from Mina on 11 Mar 2024
Thank you for your kind feedback. We hope you will consider staying with us again!

8/10 Good

Jessica

Stayed 1 night in Mar 2024
Response from Mina on 1 Apr 2024
Thank you for choosing to stay with us! We appreciate your feedback as we work to improve our guest experience.

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodation and food for families.
Stayed 2 nights in Mar 2024
Response from Mina on 10 Mar 2024
Thank you so much for choosing to stay with us. We hope to welcome you back soon!

10/10 Excellent

Renee, Daytona Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying here.
Stayed 1 night in Mar 2024
Response from Fred on 7 Mar 2024
Thank you very much for staying with us and for the kind feedback. We hope to see you again soon.

8/10 Good

Chelsi

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mina on 2 Mar 2024
Thank you for choosing to stay with us! We appreciate your feedback as we work to improve our guest experience.

8/10 Good

Faton

Liked: Cleanliness, staff & service
The front desk staff was very nice and attentive, especially Mkeala and Branda. The room was specious. The balcony tiny. Overall it's a good place but quite dated.
Stayed 5 nights in Feb 2024
Response from Mina on 28 Feb 2024
Thank you for your kind feedback! We hope you will consider staying with us again!

4/10 Poor

Maria L

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheet on the bed were dirty, it was very noisy at night people fighting in the parking lot.
Stayed 3 nights in Feb 2024
Response from Mina on 2 Mar 2024
I am so sorry to hear of your poor experience. We appreciate your feedback as we work to improve our guest experience.

8/10 Good

Christy

Stayed 4 nights in Feb 2024
Response from Mina on 25 Feb 2024
Thank you for choosing to stay with us! We hope to welcome you back again soon!

10/10 Excellent

Irina

Liked: Cleanliness, staff & service
Nice economy hotel
Stayed 4 nights in Feb 2024
Response from Mina on 28 Feb 2024
Thank you for choosing to stay with us! We hope you will consider staying with us again!

8/10 Good

DOUGLAS

Stayed 2 nights in Feb 2024
Response from Fred on 22 Feb 2024
Thank you for staying with us and for taking the time to rate your experience.

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Fred on 21 Feb 2024
Thank you very much for staying with us and for the excellent rating!

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay for business and visit family
Stayed 4 nights in Feb 2024
Response from Fred on 20 Feb 2024
Thank you very much for staying with us and for taking the time to provide an excellent rating with kind feedback!

6/10 Okay

Mara

Stayed 3 nights in Feb 2024
Response from Fred on 20 Mar 2024
Thank you for staying with us and for taking the time to rate your experience. I am sorry that we were unable to provide a better experience for you.

2/10 Terrible

Hrishikesh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Different room condition than the pictures. Poor in room dining experience.
Stayed 3 nights in Feb 2024
Response from Fred on 20 Feb 2024
Thank you for staying with us and for taking the time to share your experience. I am sorry that we failed to provide a better experience for you. Please be assured that your comments have been shared with the appropriate departments and feel free to contact the hotel directly if you have any questions or wish provide more details about your stay.

4/10 Poor

Nathan

Stayed 3 nights in Feb 2024
Response from Fred on 20 Feb 2024
Thank you for staying with us and for taking the time to rate your experience. I am sorry that we failed to provide a better experience for you. Please feel free to contact the hotel directly if you wish to discuss any specific issues with your stay.