Omori Holidays from NZ$530

What a great base for a couple of days in Rotorua. A great location for discovering the park and Government Gardens. The room was spacious, clean and well equipped.

My fiancé and I absolutely loved the black swan hotel!! Such a relaxing environment to unwind after a busy travel day or activities around Rotorua. Would 1000% recommend!

Great place, clean, great location

Shame, the people in the room next door couldn’t be respectful of those around them. The poor host tried several times to get them to quiet down.

The location is excellent but that is where it ends. I have no idea why everyone is giving it the 4 or 5 stars. Please people tell the truth. The rooms are mediocre at best and very dated. The shower robes basically told the full story. They were fraying to bits. The bed was uncomfortable to sleep in as the mattress seemed very tired as you sunk right into it and the electric heaters gave such a dry heat we had to turn them all off. Freezing was a more comfortable option. The breakfast, was totally unacceptable. A few items thrown together. Full cream (full fat) milk the only choice of milk. Requested semi or skimmed only to be told the full cream is the best, the others are watered down versions!!some bread, bacon, scrambled eggs, yoghurt that was poured onto a plate already - that was breakfast! Couldn't have any eggs made to order at all. They offer a sauna & hottub at the bottom end of the garden. To access both you need to walk across a mud trodden path, through a dark garage. The sauna had to be turned on 30 minutes before you could utilise it. But no instructions given on how to utilise either! Finally, we were given a room at the top. But there were stairs going to another room further up. Considering you have to carry your own luggage, wedding feel sorry for the poor sod who got allocated the upstairs. He said he nearly broke his back taking his suitcases upstairs!