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"Excellent problem-solving skills. You handled the situation perfectly."

"Very nice room with all amenities and just as advertised "

"Parking was easy, room was basic but clean. Bed was comfy. Everything you need for a basic night away."

"Decor in need of update however very comfortable, room shower was amazing great location by the lake and very handy to everything "

"Small issue as room felt hot and muggy. Turned out that the hot bath tap had been left slightly on probably when cleaned. Easily fixed. Staff were friendly, parking easy and the breakfast ticked all the boxes. Had an evening meal in ghe dining room. Service was excellent and a good meal with pldnty of choices."

"Overpriced and boring dinner menu. Quality so/so. Banana split $20 which was kid sized at best. Ok stay but wouldn’t eat there. $150 for two and def nothing special. "

"I’m really disappointed to write this because this used to be my favourite place. For the past 6 years, I’ve stayed here twice a year and always looked forward to it. Unfortunately, my last visit and this recent stay have shown a clear decline.I paid over $1000 for 3 nights, and honestly, it was not worth it anymore. The room was smelly, noisy, and poorly maintained. Simple things like the TV remote not even having batteries show a lack of attention to detail. What’s most frustrating is that there have been no upgrades at all—the rooms feel exactly the same as they did 5 years ago, if not worse. Rotorua has always been my getaway to relax, but sadly this hotel no longer provides that experience. It’s disappointing to see such a drop in standards. I won’t be staying here again and will definitely be looking for a better option next time. "

"The rooms were nice, basic, but all we needed. Nice fresh towels. A bit of maintenance needed on the place but it’s was all round good experience. "

"The owner was delightful, and as the private spa was not working, we had full access to the public spa. It was excellent. Clean and very pleasant wayy to end a busy day. Thank you"