Oakbrook Hotels, Florence

"They overbooked by 40 rooms and did not notify us our room was canceled until we arrived. No alternative accommodations were offered and we still haven’t been refunded. They ruined what was supposed to be memorable birthday experience. The staff was incredibly rude and unprofessional with the manager whispering to the front desk staffing and laughing while we were looking for other accommodations. "

"The hotel is nice and well maintained, and the lounge and bar area are especially enjoyable. The live band was excellent and added to the overall atmosphere. However, our experience at the bar was disappointing. The server was quite pushy, rushing us to order drinks, food, and even dessert in quick succession, which didn’t allow us time to relax and enjoy the ambiance. Later, she asked us to close out our tab because her shift was ending, which felt unprofessional and rude. Additionally, the bartender prepared a drink for my wife that had far too much milk and not enough of the actual ingredients, and even shared part of her drink with another couple. The glass was also filled with an excessive amount of ice, leaving very little actual cocktail. Overall, while the hotel itself is very pleasant, the bar service significantly detracted from our experience."

"Clean, great happy hour!"

"Our stay was comfortable, but one of the beds was an issue. My friend had issues with the bed slumping on one side, and had to sleep on the other side to keep from falling out. The bathroom had a toilet that was so low, a toddler could use it. Not comfortable for adults at all. "

"Spacious, clean "

"Everything was great!"

"Friendly staff, clean room."

"We were only there for one night but would stay there again. Love the lobby/lounge area. Great morning coffee. Easy and efficient valet."

"Very clean, friendly staff, but the bar area was very loud and uncomfortable. "