Spa Hotels & Resorts in Oak Bay from NZ$312

"This a beautiful property, we mostly enjoyed our stay. However we were disappointed on our first night as we were assigned a room with a lot of street noise, as a result we got no sleep! Additionally the bathroom was tiny and very outdated, not what you'd expect from a 5 star establishment. I gathered that small bathrooms seem to be an overall theme throughout the hotel. On the second night we changed rooms and had a much better experience (with a slightly bigger bathroom and no street noise). "

"The staf was very accomodating. "

"The room was very clean and spacious! The best part of our stay was the staff. Every person we dealt with was so friendly and accommodating. The doorman/valet was the nicest man and made sure I had a spot to plug in my EV during my stay. I think his name was Herb. I would definitely recommend this hotel to anyone looking for a place to stay in Victoria that is central and close to all the main sites. I will stay here in the future for sure. "

"Great location, bed was crazy hard even for my wife and it’s been a long time but the tv was about 28” "

"What a beautiful stay! The service was excellent. The property was beautiful. The area was lovely. Only drawbacks was the chairs in the room weren't great for reading/watching TV. Would've benefitted from some comfortable seating. The gym was pitiful. For a wellness focused resort, we were shocked at the inadequacy of it compared to comparable hotel resorts. They are addressing the gym and I look forward to trying the new facility out in the future. "

"The hotel elevator wasn't working so my husband and I were given a room on the main floor accessed from the outside. My husband has mobility issues and we weren't able to climb the hotel stairs to the inside rooms. The room was dated and had to step up into the small washroom. If this was indeed a handicap room, wouldn't the room have a walk-in shower? We were paying the same as other guests but felt we were put in this room as a "fix". The quality of this room was not up to standard."

"Staff are well trained and provided excellent service "

"10/10"

"Extremely bad experience. So horrible. "