6/10 Okay
Jasmin
Travelled with family
21 Jun 2024
Liked: Cleanliness, property conditions & facilities
This was my second time coming to this hotel. About 5 years ago My husband and I had our wedding there, and we loved everything and that is why we decided to return. Obviously they had some changes since we were last there. Let me start with our check in. HORRIBLE! We were waiting in line for about 45 minutes, before a staff came up to us, and notified us that we could not check-in until noon. Otherwise the would charge us an extra $200.00 per person. So we waited in line another 30 minutes. None of the 3 receptionist were very friendly and didn't acknowledge all the people in line to notify us about the check in policy. When we finally checked in, it took the young man 45 minutes to check us in. Then they sat us down and tried to sell us on activities and timeshare, before they handed us the all inclusive bracelets. Then we finally got our bracelets and they told us to come back at 3PM! So we could get our room keys.
Then we had a bad experience in there ONLY RESERVE restaurant, Las Palomas. Now the food was GREAT! but it took 30 minutes just to get drinks and our chips with salsa. Then it took another 15 minutes after that for the waiter to take our order. My family and I were about to leave and just go down to their buffet. The staff there were so much more friendly. Alejandro was so amazing to us and very attentive.
Overall I hate to say I will not be returning. It wasn't a horrible experience. I would rather try other resorts.
Jasmin
Stayed 4 nights in Jun 2024