Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Kenneth,Thank you for taking the time to write us with your feedback.  We are disappointed with your review to learn that you were unhappy with your stay at Marinwood Inn & Suites.  We apologize for the inconvenience; we have noted all your concerns and will have our team investigate and rectify them.  We hope you will give us another chance in the future so you can see that this was an isolated occurrence.Sincerely,Marinwood Inn & Suites Management

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Walter,We apologize for any inconvenience you experienced regarding your receipt.  While we're glad you found our property clean, we understand the importance of promptly providing receipts.  We'll address this issue with our staff to ensure better service in the future.  I hope you choose us again on your next visit to Novato.Thank You,Marinwood Inn & Suites Management

Dear Jennifer,We're thrilled to hear you had a great experience!  Our goal is to provide excellent service and a clean environment, and we're glad we could meet your needs.  Thank you for choosing us, and we hope to welcome you back soon!Thank You,Marinwood Inn & Suites Management

Dear Karl, we apologize for any discomfort you experienced with our bedding and the insufficient hot water temperature during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short in these areas. Please know that we take your feedback seriously, and we'll handle these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Ray, we're delighted to hear that you found our hotel to be a nice and decent place to stay during your visit. Providing comfortable and welcoming accommodations for our guests is our top priority, and we're glad that we met your expectations. If there's anything specific you particularly enjoyed or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay soon!Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Stephanie, we're delighted to hear that you found our carport parking convenient, our staff friendly, and our location quiet and close to amenities during your work trip! Providing a comfortable and pleasant experience for our guests is important to us, and we're glad you found our accommodations suitable for your needs. We appreciate your feedback regarding the firmness of the bed, and we'll consider this as we strive to enhance our guests' comfort. If there's anything else we can do to improve your experience or if you have any further comments, please don't hesitate to let us know. We value your input and hope to welcome you back for another great stay in the future!Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Joseph,Please accept our apologies for any inconvenience we have caused you.  In cases like this, we want to hear directly from our customers and see where we failed to impress.Sincerely,Marinwood Inn & Suites Management

Dear Kate, thank you for choosing to stay with us and for your feedback. We're pleased to hear that you found our facility clean during your stay. While we understand that our property may not be the newest, we strive to maintain a high standard of cleanliness to ensure a comfortable experience for all our guests. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for another pleasant stay.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Damon,We apologize for the unsatisfactory experience you had during your stay.  Your feedback is important to us, and we take it seriously.  We will address the cleanliness issues you mentioned with our housekeeping team and ensure that they are resolved promptly.  Additionally, we will work on improving our communication and providing essential amenities such as Wi-Fi passwords more efficiently.  We hope to have the opportunity to regain your trust in the future.  Please let us know if we can assist you with anything else.Sincerely,Marinwood Inn & Suites Management

Dear Shiloh,We apologize for the inconvenience caused by the loud music and lack of friendliness from our staff.  We appreciate your positive comments about the hotel's parking and layout.  We'll address the issues you mentioned to ensure a better experience for our guests in the future.  If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know.Sincerely,Marinwood Inn & Suites Management

Dear Wendy, thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay regarding the lack of information provided by our concierge. We strive to offer exceptional service to all our guests, and we regret if we fell short of your expectations in this instance. Your feedback is valuable to us, and we will handle this issue with our team to ensure that all guests receive the necessary information and assistance during their stay. If there are any specific details or questions you would like handled, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Eduardo, we're sorry to hear about your disappointing experience with our counter service. Providing excellent customer service is our priority, and we apologize for falling short of your expectations. We appreciate your feedback and will share this issue with our staff to ensure that future guests receive the high level of service they deserve. If there's anything else we can do to improve your experience, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Lisa, thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and found our property to offer great value. We strive to provide excellent service and comfortable accommodations at a fair price, and we're delighted that we met your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon!Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Jamie, we apologize for the disappointing experience you had during your stay. Your feedback is valuable to us, and we take it seriously. We will handle the issues you mentioned regarding cleanliness, comfort, and amenities to ensure that future guests do not encounter similar problems. Our team is committed to providing a comfortable and pleasant stay for all our guests, and we regret that we fell short of your expectations. Please reach out to us directly so we can further handle your concerns and make things right. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Kenneth, we're delighted to hear that you found your stay quiet, clean, and comfortable! Providing a peaceful and relaxing environment for our guests is always our top priority. If there's anything else we can do to enhance your experience or if you have any specific preferences for your next visit, please feel free to let us know. We look forward to welcoming you back again soon!Warm regards,Customer Care TeamMarinwood Inn & Suites

thank you for your review

sorry for your inconvienance

Dear Ana, we're truly sorry to learn about the challenges you faced during your stay. Providing a comfortable and welcoming environment is paramount to us, and we regret that we fell short of your expectations. Your feedback regarding the cleanliness issues and difficulty with parking is deeply concerning, and we will share these matters promptly with our team to ensure immediate improvements. Please know that the presence of insects is unacceptable, and we will take all necessary measures to handle and resolve this issue. Your satisfaction is our priority, and we sincerely apologize for any inconvenience caused. If there's anything we can do to make amends or if you would like to discuss your experience further, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to regain your trust in the future.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Robert, your positive rating means a lot to us! We're thrilled that you had a great experience during your time at our hotel. We look forward to having you back with us for a similar experience. Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Miguel, we're deeply sorry to hear about your disappointing experience during your recent stay. Providing exceptional service and cleanliness is paramount to us, and it's disheartening to learn that we fell short of your expectations. Please know that your feedback has been taken seriously, and we will handle these issues promptly to ensure they are resolved. We sincerely apologize for any inconvenience you experienced and hope to have the opportunity to regain your trust in the future. If there's anything further we can do to assist you, please don't hesitate to reach out.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Terry, thank you for your wonderful review! We're delighted to hear that you appreciated the vintage charm and updated amenities of our motel. Providing a comfortable and enjoyable stay at an affordable price is what we strive for, and we're thrilled to know that we succeeded in meeting your expectations. We look forward to welcoming you back on your next visit, and we'll ensure that your experience continues to be memorable. If there's anything else we can do to enhance your stay, please feel free to let us know. Your feedback is greatly appreciated, and we can't wait to host you again soon!Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Jonathan, thank you for taking the time to share your feedback. We appreciate your understanding and are glad to hear that your one-day stay was satisfactory. Your comments about the furnishings are duly noted, and we will use this information to make necessary improvements. We're pleased that you found our parking convenient and enjoyed the quiet surroundings. If your travels bring you back to the area, we would love the opportunity to host you again. Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Carla, we sincerely apologize for the inconvenience you experienced upon your arrival. It's truly regrettable that there was no one available to assist you with check-in, and we understand the frustration this must have caused. We take your feedback seriously and will investigate the circumstances surrounding this situation to prevent it from happening in the future. We are committed to providing a positive and hassle-free experience for our guests, and your comments help us identify areas for improvement. Please accept our apologies for the inconvenience, and if there's anything specific you would like to share or if there's anything we can do to make amends, please feel free to reach out to our team directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfactory experience in the future. Thank you for your feedback.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Alejandra, thank you for sharing your feedback, and we sincerely apologize for any inconvenience you experienced during your attempt to check-in. We understand the importance of clear signage, and we regret that it fell short of your expectations. Your comments are valuable to us, and we will take immediate steps to handle this concern to ensure a smoother experience for our guests. We appreciate your understanding and hope for the opportunity to serve you better in the future.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Hector, thank you for choosing our hotel, and we appreciate your feedback regarding the breakfast. We apologize if the breakfast did not meet your expectations, and we will certainly take this into consideration as we continually strive to enhance our offerings. Your satisfaction is important to us, and we hope to have the opportunity to serve you again with an improved breakfast experience.Warm regards,Customer Care TeamMarinwood Inn & Suites

Hi Thomas,We sincerely apologize for any inconvenience you experienced due to the office closure. Our aim is to provide seamless service to our guests, and we regret falling short of your expectations in this regard. We'll review our procedures to ensure that our office hours are clearly communicated and strive to provide alternative arrangements for late arrivals. Your feedback is invaluable, and we hope for the opportunity to regain your trust and welcome you back for a more seamless experience in the future.Warm regards,Customer Care TeamMarinwood Inn & Suites

Hi Richard,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed everything during your stay. Your satisfaction is our top priority, and we're delighted that our services and amenities met your expectations. Should you have any further feedback or suggestions for improvement, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic experience soon!Warm regards,Customer Care TeamMarinwood Inn & Suites

Hi Irene,Thank you so much for your glowing review! We're delighted to hear that you had a wonderful experience with our staff and enjoyed the unique beauty of our property. It's fantastic to know that our continental breakfast offerings exceeded your expectations. We can't wait to welcome you back for another memorable stay with us!Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear George,Thank you for sharing your detailed feedback with us. We apologize for any inconvenience you encountered during your stay. We appreciate your observations regarding the property's location and appearance, and we understand your concerns about the aging infrastructure. Rest assured, we're continuously working to improve our facilities, including addressing issues such as repaving the interior roads and maintaining cleanliness throughout the grounds. Your comments regarding the room conditions are duly noted, and we will ensure that our housekeeping team takes immediate action to address these issues. We're glad to hear that our staff was helpful and that you enjoyed the complimentary continental breakfast and amenities like the fire pits. We apologize for any inconvenience caused by the pool and hot tub closure and the limited laundry facilities. We value your feedback regarding our pricing in comparison to nearby accommodations, and we strive to offer competitive rates while providing a comfortable stay. We truly appreciate your consideration of staying with us again and hope to have the opportunity to exceed your expectations in the future.Warm regards,Customer Care TeamMarinwood Inn & Suites

Hi Joseph,We're truly sorry for the inconvenience and frustration you encountered during your recent stay. The issues you experienced are not reflective of our usual standards, and we sincerely apologize for any inconvenience caused. Your feedback regarding the cleanliness, staff service, property conditions, and room comfort is invaluable to us, and we will address these concerns with our team to ensure improvements are made. We understand the frustration of arriving to find the internet down and no available room, especially late at night. We deeply regret any inconvenience this caused you. While we cannot promise a refund here, we do value your feedback and would like to offer our sincerest apologies. If you would like to discuss this matter further or if there is anything else we can do to make amends, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear guest, thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel to offer a great balance of affordability, cleanliness, and safety, making it an excellent choice for travelers. We're glad that the convenient location near the freeway provided easy access to the surrounding areas, and that the well-maintained and clean rooms ensured a comfortable stay. Your feedback is truly appreciated, and we look forward to welcoming you back for another fantastic stay. If there are any specific aspects you particularly enjoyed or any preferences you have for future stays, please feel free to share.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Annette, thank you for choosing us for your stay! We are thrilled to know that you had a wonderful experience with us. We hope to welcome you back soon!Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear guest, thank you for bringing your concerns to our attention, and we apologize for the disappointment you experienced with the breakfast. Your feedback is valuable, and we take it seriously. We will investigate the issue with the sour milk immediately to prevent any recurrence. Additionally, we'll review our breakfast offerings to ensure a more diverse and satisfying selection for our guests. Please be assured that we are committed to handling these issues and appreciate your understanding. If there's anything else you'd like to share or if there are specific areas for improvement, please feel free to reach out. We value your patronage and hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing our hotel.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Dianne, thank you for taking the time to share your feedback with us. We deeply apologize for the shortcomings you experienced during your recent stay. Your comments regarding the condition of our amenities, room cleanliness, and the demeanor of our staff are concerning, and we assure you that immediate actions are being taken to handle these issues internally. We aim to provide exceptional service and a comfortable stay for all our guests, and we regret that we fell short of meeting your expectations. Rest assured, we are committed to making necessary improvements to ensure a more enjoyable experience for our guests in the future. We appreciate your valuable feedback, as it helps us identify areas for enhancement. We hope to have the opportunity to welcome you back and demonstrate the high standards of hospitality we strive to uphold.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Carmen, we appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you experienced regarding cleanliness and amenities during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short in this instance. Your comments are valuable to us, and we will review them with our team to handle any areas that need improvement. If there are specific details or suggestions you would like to share, please feel free to provide more information. We understand the importance of a positive guest experience, and we are committed to making necessary improvements based on your input. Thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future and provide a better experience.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Jose, thank you for your positive feedback! We're pleased to hear that you found our place nice. We strive to provide a comfortable and enjoyable experience for our guests, and we're glad to see that reflected in your comments. We look forward to welcoming you back for another pleasant stay in the future!Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Deanne, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Amy, thank you for your continued loyalty and for choosing Marinwood Inn and Suites each time you visit the area. We're thrilled to hear that you've enjoyed your stay with us and appreciate your kind recommendation to others. We take pride in our executive suites and are pleased to know that you find them spacious and equipped for a comfortable stay. Thank you for the tip regarding cooking and serving utensils; we'll certainly look into enhancing our amenities for added convenience. Looking forward to welcoming you back for your fifth visit!Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Young, thank you for taking the time to share your positive feedback with us. We are delighted to hear that you found our location convenient for your travel needs and that you appreciated our friendly service. Your satisfaction is our top priority, and we are pleased to know that you found value in our pricing. We look forward to welcoming you back on your next visit.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Samuel, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Amit, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Michael, we're truly sorry to hear about the challenges you faced during your stay. This is certainly not the experience we want our guests to have. We apologize for the inconvenience caused by the additional charge and any issues with cleanliness. Your feedback is invaluable, and we will handle these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Vincent, thank you for sharing your feedback, and we sincerely apologize for the inconveniences you experienced during your stay. We're sorry to hear about the cleanliness issues you encountered, and we understand the importance of maintaining a high standard in this regard. Your comments will be shared with our housekeeping team to ensure improvements. We are also concerned to hear about your interactions with the owners and the perceived rudeness. This is not reflective of the level of service we strive to provide, and we sincerely apologize for any discomfort caused. Your experience is important to us, and we would like to handle the situation further. If you're open to it, please provide more details or reach out to us directly. We want to ensure that all concerns are managed appropriately. We appreciate your feedback, and we hope to have the opportunity to make amends and provide you with a more positive experience in the future. If there's anything you need or if you have further comments, don't hesitate to reach out.Warm regards,Customer Care TeamMarinwood Inn & Suites

Dear Richard, we appreciate you taking the time to share your feedback about your recent stay, and we are genuinely sorry to hear that your experience did not meet your expectations in terms of cleanliness, staff and service, property conditions and facilities, as well as room comfort. Your comfort and satisfaction are our top priorities, and we take your comments seriously. We sincerely apologize for any inconvenience you may have experienced. To handle the issues you've raised, we would be grateful if you could provide more specific details about your stay. Please rest assured that we are committed to making the necessary improvements based on your feedback. If you are open to it, we would appreciate the opportunity to discuss your concerns further and explore ways to make amends. Feel free to reach out directly to our team. Thank you for bringing these matters to our attention. Your feedback is crucial in helping us enhance our services and provide a better experience for our guests.Warm regards,Customer Care TeamMarinwood Inn & Suites