Nou Hotels, Itoigawa

"The cottage has everything a family needs but the communications around check-in was very poor and hotels.com's customer service was unwilling to provide any assistance. I would have thought some level of quality control helped justify hotels.com's commission. Either way, the cottage is managed by the building next door and this is where you need to go to collect the key. "

"Wonderful hidden gem"

"Everything was excellent."

"This is such an easy place to stay when visiting the small yet profoundly beautiful city of Joetsu!"

"Great resort for an all inclusive ski trip. Hotel is great- amazing food and facilities- especially the onsen and library space that had so many great book to look through on down day. "

"The room was very clean and comfortable, but the hotel is located away from JR station!"

"The staff were helpful nd so professional. The onsen was so clean and quaint. "

"The staff were all excellent!"

"We had a great one night stay... the room was quiet as requested, hotel spotless and staff helpful. Good breakfast with all food choices well stocked. Hotel ideal for stop over and could also work for a longer stay. "

"Very cosy Japanese accommodation. Lovely couple and very friendly. Definitely will recommend this place 👍👍"

"Clean rooms and owners are helpful."

"Amazing staff. Room was clean, spacious and comfortable. The owners would go completely out of their way to help!"

"I appreciated the assistance that the staff provided us at every opportunity."

"Wonderful, a truly great place"

"Clean and warm rooms with great hotel facilities, amazing hospitality."

"The staff are wonderfully friendly and helpful. Amazing food"