Book a Northwest El Paso Cottage

"The room was clean and orderly, staff was friendly and courteous and the amenities were nice. We will definitely come stay again in the future. "

"Great service ! Easy check in 🙂 very friendly service from Marleni Bonilla serving breakfast and Daniel front desk!!! Ingrid also made the hotel very welcoming!! "

"We did not even stay we immediately checked back out. When we got into the room their was a huge stain on the floor, the mattress was stained and nasty, the bathtub had something black all over it and to top it off their was a black long hair on the pillows. I have blonde hair. We just felt gross after stepping in the room. Like I said we checked right back out and went to another hotel."

"Staff was great. Room was clean and nice. Shower pressure was nil, but everything else was awesome."

"Rented 2 rooms. Both had mediocre AC. Advertised as included breakfast until 1030. At check in, night manager told us it ended at 10, so we went at 915 to find it closed. Front desk said we should have checked paper included with room key sleeve and wouldn’t offer any sort of credit since it was through Expedia - great satisfaction guarantee. Expedia made it right and gave me a credit. "

"Everything worked fine"

"There was a weird smell when we walked into the room, so we had to open the door to try to get rid of it. The room is dirty, with dust in every corner of the room and walls covered with plaster of god knows what. My kids were walking barefoot in the room, and it left their feet black. The refrigerator was not working ( I didn't care since we had nothing to put in it). The pool was dirty, so we didn't use it (cloudy water)."

"Inexpensive, but paid for it. There was no linen when I arrived at near midnight, including towels. The staff made the bed for me, and were apologetic, but none of the rooms were ready. "

"Based on the cleanliness and maintenance of the hotel. I had no interest in consuming any food on site. The front desk guy that was working the night shift on the day of my check out was extremely rude and unhelpful. I was back in the hotel around 130am I inquired on options for late check out he said he didn’t know. I ask if he could find out he responded with no. I ask for his manager, he said he’s the only one there. I asked for his name and he declined to provide it. I also had a malfunction with the room door. I missed a family dinner trying to get the door open to get access to my stuff. Carpets in room need a deep clean. "