Family Hotels & Resorts in Northern Phoenix from NZ$138

"Half the rooms are unusable, broken glass in most places, have a homeless issue and useless security, never answer front desk phone, and most of the amenities they have listed are either closed permanently or broken. "

"My room was dirty, many things did not work or were broken. The carpet was stained and disgusting. I was suppose to stay for 5 nights and only stayed for 1 due to condition of room and property upkeep."

"......."

"I had a great experience staying at Best Western. The property was very clean and well-maintained, and definitely worth the price. From the moment I checked in, the service stood out. Ashley at the front desk was incredibly friendly, welcoming, and professional—she made the check-in process smooth and easy. Breakfast the next morning was just as impressive thanks to Diego. He was awesome—very attentive, hardworking, and clearly takes pride in his work. Everything was organized and well-kept, and his positive attitude made a big difference. Overall, great value, great service, and a clean, comfortable stay. I’d definitely come back!"

"Great staff, Noah was great! "

"Did not have TV in room for entire stay. Reported this multiple times!"

"Nice"

"No pool, dirty floors, no blankets, "

"The staff was superb-very friendly. Way over priced for what you get. Felt something on my feet in bed-it was a CRICKET! The bed was comfortable, but the room felt run down and not sparkling clean. There was no soap by the sink and the AC made terrible revving noises all night. There was a flood in the kitchen area in the morning, so the staff cancelled breakfast. My husband and daughter were very disappointed. Breakfast may have redeemed the stay, as they are big breakfast eaters. I am not, so it didn't bother me. They should have at least put out bread and fruit in the lobby while they mopped. Would not stay here again. We've staying in nice places that were $60 a night, and this one was $230!!"