North Laguna Hills Hotels, Laguna Hills

"The staff is really friendly. At least the front desk and housekeeping. The room some towels had other peoples hair, the bed had other people's hair and the microwave and coffee maker were dusty. For an average $300 a night it could be a little more clean. Specially when they try to save on everything. Housekeeping comes after the second night you stay here. When they came to clean (I stayed 3 nights) they didn't even put an extra roll of toilet paper or hand bar soap. Parking is extra the ice maker never works and this is my 3rd time staying at this hotel. The only reason I like it is because of the water area. There's a pool that's literally for toddlers. They are open rain or shine. Rooms have microwave and a fridge. They also provide actual cribs at no charge. WiFi is a bit slow and only 5 devices can be used. For example if you have kids that have phones/ tablets and parents that have work computers and phones it can't all be connected. Cellular data also doesn't get much reception. There was some work being done while I stayed but it didn't bother me I didn't hear them. Would I stay here again? Probably not. I have a trip again soon to Disney but will look into other options. I've stayed at other budge friendly hotels nearby that are far way cleaner with parking included. Their selling point is definitely the water park area. "

"Breakfast was excellent!! Staff was very welcoming, made my entire family feel very comfortable, and they were very accommodating to my younger children as well and super polite. Definitely will be returning!! "

"Great place to stay quiet and clean"

"Staff was rude to part of my party, one of the days we had no hot water so we had to shower in freezing cold. Homeless man was living under the stairs. Very unsatisfactory stay. "

"We went to buffet around 915am , the coffee was cooked and I mean cooked , requested a fresh cup,was given one that was just a burnt , its value of the buffet was not compared to cost "

"It’s definitely sliding down hill since it was Cambria owned. Staff was rude and dismissive, 32 parking and 19 resort fee. Breakfast was horrible. Got locked in the garage twice due to key cards not working, had to hike up the ramp with luggage at check in the rain with kids. My husband’s slipped and fell in the bathtub because the tubs have no grip on them and are completely smooth. Senior beware do NOT shower in the tub, use the separate shower. Loved this place when it was cambria :( "

"Oh where do I start. The room was damp the entire visit, making all our belongings damp. There are no USB ports despite the pictures. The shower had mold. The trash truck sat outside for 42 mins (that is after it woke me up, and I figured out what it was and started timing it). There was an odor. Did I mention the damp? The carpet was damp and my feet were not happy about it. Breakfast was awful and we wound up skipping every day even though I wanted a place with breakfast to reduce costs. That backfired. The location is freaking awesome, so wish it was better. Just a straight shot to Downtown Disney. And I thank the staff for finding a lost item for me. But nope will never stay again. "

"Was very convenint sataff was nice next time t"

"Staff was awesome and very kind, location is ideal for people looking to stay close but not too close to Disney. Only issue was pillows are small and stiff; and the bed itself was rather stiff in our room."