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Reviews of Auberge la Chocolatière

3 out of 5
Auberge la Chocolatière
312 chemin de la rivière, North Hatley, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 325 out of 518 reviews" "
Rating 8 - Good. 147 out of 518 reviews" "
Rating 6 - Okay. 30 out of 518 reviews" "
Rating 4 - Poor. 12 out of 518 reviews" "
Rating 2 - Terrible. 4 out of 518 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

diane

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Deb

Travelled with group
Liked: Amenities
Nice location. Excellent breakfast, excellent staff. Beds and bedding excellent. Sadly the bath linens need work.
Stayed 2 nights in May 2024

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was adequate for the purpose
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Next to a beautiful scenic lake
Stayed 1 night in Mar 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host was very friendly, the food was excelent. The room was well furnished and very comfortable. It was a great find! I can only imagine how nice it would be in the summer by the lake when all local merchants are open.
Stayed 2 nights in Nov 2023

6/10 Okay

Kristin

Liked: Staff & service
Disliked: Room comfort
It's okay.
The hotel is set in the most beautiful picturesque North Hatley village. The hotel has been updated, and very quaint. The TV is very small, and the outlets aren't very reliable, but the tech shortcomings are more than made up with by the food, and the customer service. The bed is unfortunately very uncomfortable, but again, it does get made up by proximity to really great food.
Stayed 2 nights in Nov 2023

10/10 Excellent

Langis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle escapade en Estrie
L’auberge la chocolatière nous a charmé. La propreté des lieux, la vue sur le lac, le choix de déjeuner le lendemain, et bien sûr la boutique de chocolat font de cette destination un séjour inoubliable. Merci! Langis et Manon
Stayed 1 night in Nov 2023

8/10 Good

Jean-Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

patrick

Stayed 1 night in Oct 2023

10/10 Excellent

Warren

Travelled with partner
Liked: Amenities
The cleanest hotel room in which I’ve ever stayed.
Stayed 3 nights in Oct 2023

6/10 Okay

Gizella

Travelled with partner
Disliked: Amenities
Just spent a couple of nights at the auberge. Room was clean, the place was nice and quiet (note: during the off season). Staff were friendly and attentive. Everything went well up until checkout. We wanted to pay with our credit card and were told that we could not pay with a credit card. The gentleman told us that we had to pay with debit. We were never advised of their payment method at the time on their website nor at the time of booking. Since this is the only method of payment that they accept, it should be clearly specified, in advance. Just thought that any future clients should be aware of their lack of flexibility regarding methods of payment.

4/10 Poor

GUY

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Reception whas poor and bossy: do this, don't do that. Handicapped persons facilities where inexistant: the room was on the second floor, no lift, no help for bagages. The advertised restaurant on site was closed. The overall price after add-ons was far too high for such a place.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful inn, situated in one of the most scenic communities we've ever visited. It's a lovely place to stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, well located. Friendly service. Good, ample breakfast. Front rooms face traffic; so noisy. Comfy bed.
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the chocolate theme and the room was very clean and spacious! I would recommend anyone to stay there.
Stayed 1 night in Oct 2023

10/10 Excellent

Meredith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint B&B property opposite the river. Small but comfy rooms. Didn’t say on the booking site they only accept debit or cash
Stayed 1 night in Oct 2023

10/10 Excellent

Hugh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in a great location, spotlessly clean, great hosts and a wonderful hot breakfast made to order. What is not to like. Loved the Auberge and would go back in a minute.
Stayed 1 night in Oct 2023

6/10 Okay

Ralph

Travelled with partner
Room was great. Would be a 5 star except for:* not friendly staff, hidden charges (significant breakfast gratuity which they don’t mention until checkout), paper cups instead of glasses in the room and the tiniest ‘bar’ of hard soap I had ever seen (no liquid soap). No sign of daily room service - not even garbage removal. A fine property that goes cheap on the small details.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Wonderful fun room on 3rd floor. The included breakfast was delicious. Friendly staff was very helpful.
Stayed 1 night in Sep 2023

6/10 Okay

Richard

Travelled with partner
The property is in an excellent location in this tourist town. The rooms are clean but the signs of hard times are evident (a miniscule soap, paper cups, leave your shoes outside the door) No reserved parking for guests. Menus intentionally in French only.
Stayed 2 nights in Sep 2023
Response from Business on 29 Sept 2023
Hello, what you are saying is terrible; signs of hard times... What do you know about business to say something like this! for soap: do you know that 99% of all the soaps are not used by guests; Paper cups: don't you thing it is important to offer recycle cups instead of plastic cups??? Your shoes in the cabaret: we don't have carpet in the room so it's normal to take off your shoes before entering the room (I imagine you do the same at your house); There is a lot of parking on the street for everybody, guests or not, so what is the problem? Menu intentionally? in French... You judge us without knowing anything... Poor you... You maybe are a very unhappy person in life. Not able to see all the positif little attention you've got here! Sorry, your comment is not credible.

10/10 Excellent

jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming small hotel in a very pretty little town -North Hatley.
Stayed 2 nights in Sep 2023
Response from Team of the Auberge la Chocolatière on 29 Sept 2023
Thank you so much. Hope to welcome you again!

10/10 Excellent

Cleo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Kate

Stayed 3 nights in Sep 2023
Response from L'équipe de l'Auberge la Chocolatière on 29 Sept 2023
Merci nous sommes très heureux de votre note parfaite!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa EJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Auberge Chocolatiere room was clean and modern. Building is quiet and very accommodating with common sitting area. Delectible chocolate desserts! Only one small complaint - the digital display on the air conditioner is so bright it lights up the room at night, makes the room to light. This stay was a definate 9.5 / 10. We would return.
Stayed 1 night in Sep 2023
Response from Team of the Auberge la Chocolatière on 29 Sept 2023
Wow just wow! thank you

8/10 Good

Wehrle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property exceeded my expectations and a return trip is already being planned. The room (with the view of the lake) was spacious and clean, and the breakfast was outstanding.
Stayed 3 nights in Sep 2023

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint Town, beautiful inn. Delicious breakfast.
Stayed 2 nights in Sep 2023

2/10 Terrible

Wei

Travelled with family
Disliked: Amenities
this place is the first one we ever encounter price cheating in Canada. We , 3 adults, booked 2 nights family room through Expedia with $647.36 after tax. However, business owner charged us $710.26. Asked why, the owner given some ridiculous excuses like, $3.5 person charge on breakfast, tips, our room is a kingbed room upgrade, etc. These numbers cannot match. This place people are dishonest, taking every possible chance stealing money from visitors.
Response from Team of the Auberge la Chocolatière on 6 Sept 2023
Sir, why didn't you say that you booked for 2 people but you arrived 3. It's not the same price for 3 people! especially that breakfast is included for all. On all confirmation email, it is written that we charge 3.50/person for breakfast tip (you were served by waiters in our Restaurant so it is normal to give tip. Our price is better than many other establisment and just read all the comments to understand how we are good people (a family of 7 kids who work to our Inn). Everybody tell us how they love to come to our inn and how the service is impeccable. You judge badly.

8/10 Good

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Quaint accommodations. Stayed in the newly renovated annex house overlooking the canal and lake.
Stayed 1 night in Sep 2023
Response from Team of the Auberge la Chocolatière on 6 Sept 2023
Thank you so much for these good comments. Comeback again!

6/10 Okay

Shirley

Liked: Staff & service
Place charmante et tranquille. Bel accueuil. Par contre, pas de frigo ou café dans la chambre et la TV est tres petite et tres haut sur le mur. Il y a un petit salon au 1er avec un frigo et une machine a café par contre. Portez attention. Pas de cartes de credit accepté et frais de service ajoutés a ton séjour pour le dejeuner meme si dejeuner inclu. Portez attention au courriel qui vous seras envoyé car ce n'est pas detaillee sur Expedia.
Stayed 1 night in Aug 2023
Response from L'équipe de l'Auberge la Chocolatière on 1 Sept 2023
Bonjour, Tout d'abord, vous avez réservé une chambre sur un site au lieu de nous appeler pour avoir des infos de nos différentes catégories de chambres (avec frigo dans la chambre). Aussi, est-ce que déjeuner inclus veut dire automatiquement service inclus? Non. Vous avez été servi dans notre restaurant Bistro par des serveurs/serveuses qui payent leurs études avec le pourboire. Des gens comme vous pensent que le déjeuner inclus veut dire service inclus car vous avez dit ne pas savoir que vous seriez chargée pour ce 3.50 pour le pourboire déjeuner lors de votre check-out, (très clairement écrit dans le courriel de confirmation des sites), et pourtant, vous n'avez rien laissé sur la table comme pourboire après avoir été servi d'un déjeuner d'une valeur de 25/personne. Alors c'est pourquoi nous devons le charger automatiquement sur la facture . Vous mentionnez que l'on ne prend pas de crédit, c'est faux. Nous acceptons carte de débit et argent pour les réservations de chambres seulement et aucun problème pour le restaurant. Et si vous allez dans certains restaurants, et bien ils ajoutent un frais de service de 2% sur la facture (en sus des taxes et pourboire)...

10/10 Excellent

Don

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay with good breakfast
Stayed 1 night in Aug 2023
Response from Team of the Auberge la Chocolatière on 1 Sept 2023
Thank you a thousand times! You understood everything!

8/10 Good

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Team of the Auberge la Chocolatière on 6 Sept 2023
Thank you Gerry. That's good!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gret place in a small town where you have access to lots ofnother areas
Stayed 1 night in Aug 2023

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2023
Response from L'équipe de l'Auberge la Chocolatière on 29 Sept 2023
Merci

8/10 Good

Marco

Stayed 2 nights in Aug 2023
Response from L'équipe de l'Auberge la Chocolatière on 21 Aug 2023
Ce fut un plaisir de vous recevoir!

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with great breakfast. Would recommend for a base for Eastern Townships.
Stayed 3 nights in Aug 2023
Response from Team of the Auberge la Chocolatière on 21 Aug 2023
Thank you so much for your perfect note! It's our pay!

4/10 Poor

R.

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from C. on 15 Aug 2023
Monsieur R. vous n’êtes jamais venu chez nous! Désolé! Car tous les clients qui séjournent à l’Auberge veulent y rester et y revenir!

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Team of the Auberge la Chocolatière on 21 Aug 2023
Thank you so much. We work so hard to satisfy guests. Hope to see you again!

10/10 Excellent

Daniela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for 3 nights with a friend and really appreciated all the care put into everything .Breakfast was incredible the room comfy cozy and super inviting.The location is right at the centre of a beautiful historic village on a river connected to a picturesque lake.The auberge had its own divine chocolate serves lunch too the staff (and the food :)are so wonderful. It’s truly a lovely stay not to be missed
Stayed 2 nights in Aug 2023
Response from Team of the Auberge la Chocolatière on 21 Aug 2023
Just come again! It was a pleasure to welcome you!

10/10 Excellent

Arnold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where hospitable and bilingual. The food tasted great and seemed to be made there.
Stayed 3 nights in Jul 2023
Response from Team of the Auberge la Chocolatière on 21 Aug 2023
Wow wow wow. Welcome again!

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were absolutely incredible! The breakfast (included) was delicious. Thank you so much for your hospitality!
Stayed 1 night in Jul 2023
Response from L'équipe de l'Auberge la Chocolatière on 29 Jul 2023
Wow Excellent! Merci

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made a one-night stop on way to Quebec City. Great location near a beautiful lake, with restaurants and brew pubs nearby. Room was on the small side, but very clean and with all the necessary amenities. Staff were friendly and helpful. If you love chocolate, you can't go wrong here, as they sell homemade chocolates and pastries in the front lobby. We enjoyed it.
Stayed 1 night in Jul 2023
Response from Team of the Auberge la Chocolatière on 29 Jul 2023
Thank you so much. Hope to welcome you again!

8/10 Good

Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities
This is a modest family-run property. The rooms are small but clean. The owners and their children were friendly and responded quickly to our requests. The area is beautiful and close to other beautiful small towns like Megog and Knowlton. I recommend this place.
Stayed 3 nights in Jul 2023
Response from Team of the Auberge la Chocolatière on 29 Jul 2023
Thank you

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from L'équipe de l'Auberge la Chocolatière on 29 Jul 2023
Merci

10/10 Excellent

Neil

Nice rooms, friendly staff, good choice of breakfast. I would certainly stay here again.
Stayed 3 nights in Jul 2023
Response from Team of the Auberge la Chocolatière on 29 Jul 2023
Thank you so much. Hope to welcome you again.

10/10 Excellent

Debora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming place Delicious breakfast included. Sitting room provided. Room was small but comfortable. Quaint small town.
Stayed 1 night in Jul 2023
Response from Team of the Auberge la Chocolatière on 29 Jul 2023
Thank you for this perfect note!