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"OMG. I can’t say enough about the staff. I booked this hotel based on breakfast and airport transportation included and it was listed as Milan location. When they first picked us up and the hotel seemed quite a a distance from Milan. It was in a small quiet community about a 15 min taxi ride from the airport. First appearances are deceiving. Tiny small entry, small spaces etc. Then the magic happens. The staff was so kind and helpful. The room is adequate, modern, comfortable with nice shower, plug ins, and super clean. The hospitality was beyond!!! The gals at arrival explained so much. Luca saved us from a big travel mistake as I didn’t realize that the train station was soooo much further away and we had to catch a 7 am train to Spiez Switzerland. They arranged a 430 am breakfast bag to go, taxi to airport to get to train to take us to the main Milan Central!!! But the most lovely surprise was the excellent food at the hotel restaurant!!! This little lovely hotel had a hidden beautiful full service top notch restaurant. Fantastic wine, food and service. We stayed here on our first leg of our trip and the last. It was a perfect way to get to the airport and feel supported in our journey. The driver of the shuttle was so kind and helpful and the hotel communicated almost immediately with any questions or pick up times. Outstanding little gem!! The history behind the hotel is also very fun. Best place in town."

"Loved the airport. So convenient. Enjoyed an terrific dinner at the restaurant "

"Staff were friendly and room was clean and spacious. Beds were ok (a little on the springy side). Restaurant was good but overpriced - beware they will charge 2€ for water and a 2€ pp service fee. There's not much to do around the area (to be expected being near the airport) so it's good for an overnight stay if you have a morning flight. Also, if you're walking to/from the terminals, catch the free airport bus to case nuove stop then walk about 10 mins to the hotel. There are some sections that don't have a sidewalk and at night I don't think it's well lit so be mindful of that."

"A destination hotel sitting above Varese with gardens overlooking Lake Varese below. We were warmly greeted at reception and having arrived in the evening after a flight and drive, we chose to eat in the restaurant. Good move - the food was very good but surpassed by our waiter's enthusiasm to make crepe suzette at our table, which was excellent and thoroughly entertaining. We stayed in May, so the pool was closed and left before exploring the area but glad we stayed here - charming, historic and whilst there are areas that require a little TLC, it adds to the character. Rooms were comfortable, well equipped and a nice bathroom."

"WOW a hidden gem 3 minutes from the airport and they have a shuttle. Looks like it should be a movie setting."

"We arrived late restaurant still served us . Food and wine were delicious. Great breakfast next morning, staff very helpful"

"Front desk staff and concierge were accommodating and friendly. One person was not so nice - ignored us standing there for quite a while even though no one else was around. But other than that, excellent! Spa was amazing! We enjoyed it every day. Would definitely stay here again!"

"Nice staff"

"I was not satisfied with my stay. I landed at 11 PM and wanted to take the hotel shuttle, but when I tried calling the hotel’s phone number — the same number advertised everywhere — nobody answered. I ended up wasting an entire hour before finally taking an expensive taxi to the hotel. After I got to my room, I discovered there was no air conditioning and no way to open the window. The staff eventually sent someone to open the window for me. The receptionist later showed me that the hotel phone was not ringing at all, which made the whole situation even more frustrating."