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Reviews of Hôtel Aston La Scala

4 out of 5
Hôtel Aston La Scala
12 Avenue Felix Faure, Nice, Alpes-Maritimes

Reviews

8.2

Very good

Rating 10 - Excellent. 400 out of 1003 reviews" "
Rating 8 - Good. 372 out of 1003 reviews" "
Rating 6 - Okay. 143 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 27 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ioan

The room was next to the lifts, which made an audible mechanical noise. The blinders were not flexible, making it impossible to keep the room dark early in the morning. On the other hand, I liked the central location.
Stayed 2 nights in Mar 2024
Response from The Front Desk Team on 26 Mar 2024
Dear Loan,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the noise from the nearby lifts and the lack of flexibility with the blinds in your room. Your comfort is important to us, and we regret that we fell short of meeting your expectations in these aspects.We appreciate your positive comments about our central location. It's great to know that this aspect of your stay was enjoyable.Please know that your feedback is valuable to us, and we will use it to improve our services and facilities for future guests. If you decide to visit us again, we would be more than happy to ensure a more comfortable and enjoyable stay for you.Thank you once again for sharing your experience with us.Best regards,

10/10 Excellent

John

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to everything! Great breakfast included!
Stayed 7 nights in Dec 2023
Response from The Front Desk Team on 26 Mar 2024
Dear John,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our location convenient. It's always our aim to provide our guests with easy access to everything the area has to offer.We're also pleased to know that you enjoyed our breakfast offerings. Providing a great breakfast experience is important to us, and we're glad to hear that you appreciated it.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Warm regards,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, would definitely stay again.
Response from The Front Desk Team on 26 Mar 2024
Dear James,Thank you for your positive feedback! We are thrilled to hear that you found your stay very comfortable and that you would definitely stay with us again. Ensuring our guests' comfort is our top priority, and we're delighted that we succeeded in providing you with a pleasant experience.We look forward to welcoming you back on your next visit. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Nawaid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a central location, with a fantastic breakfast buffet.
Response from L'équipe de réception on 26 Mar 2024
Dear Nawaid, Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel and found our central location convenient. It's wonderful to know that you also appreciated our fantastic breakfast buffet. We strive to provide our guests with a memorable experience, and we're thrilled that we succeeded in doing so during your visit. We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your experience next time, please feel free to let us know.Best regards,

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michel Sakkas - Front Desk on 31 Dec 2023
Thank you for taking the time to leave such a wonderful review of your recent stay at our 4-star hotel. We are absolutely thrilled to hear that you had a 10/10 experience with us.It is truly rewarding for us to know that we lived up to your expectations and provided you with an exceptional stay. We strive to offer our guests the highest standard of service and comfort, and your feedback reassures us that we are successfully delivering on that commitment.Thank you again for choosing our hotel as your preferred accommodation. It was our pleasure to have you as our guest, and we genuinely appreciate your recommendation of our hotel to others. Should your travels bring you back to our area, we would love to welcome you back for another exceptional stay.

8/10 Good

Razieh

Stayed 2 nights in Oct 2023
Response from Michel Sakkas - Front Desk on 31 Dec 2023
Thank you for choosing our 4* hotel for your recent stay and for taking the time to share your feedback. We appreciate your kind rating of 4/5 and are glad to hear that your overall experience with us was positive.Once again, we sincerely thank you for your review and for choosing our hotel. We hope to have the opportunity to welcome you back in the near future and provide you with an even better experience.

6/10 Okay

Mary

Travelled with group
Disliked: Staff & service, property conditions & facilities
Location was good. You could walk to areas easily. Hotel was lacking. Some rooms in disrepair. Rooms more like a 3 star hotel. However they were clean. It was very noisy outside at night. Staff did not seem knowledgeable and not very accommodating. It could be a language problem.
Stayed 5 nights in Oct 2023
Response from The Guest Relation on 5 Dec 2023
Dear Mary,Thank you for taking the time to share your thoughts about your stay. We appreciate your feedback, as it helps us identify areas for improvement. We're glad to hear that you found our location convenient for exploring the nearby areas.However, we regret to learn that your experience with the hotel did not meet your expectations. We apologize for any inconvenience caused by rooms in disrepair and any noise disturbances outside. Your comments regarding the room standards have been duly noted, and we will be assessing and addressing these concerns to enhance our guests' experience.We also apologize if our staff did not meet your expectations in terms of knowledge and accommodation. We take this seriously and will provide additional training to ensure our team is well-prepared to assist guests effectively. If there were language barriers, we appreciate your understanding and will work on improving communication for the benefit of our international guests.We value your honest feedback and hope that you might consider giving us another chance to provide you with a better experience in the future.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back.Best regards,

8/10 Good

Matt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great hotel but some things must be improved
Firstly I’d like to say that the hotel location, staff, roof top pool and breakfast was amazing! However there are a few things I would love to see improved: 1) the air conditioning is limited and not very effective. I saw other reviews with similar feedback and heard another guest complaining of the same issue to reception. 2) the decor is in deep need of investment. Our room had a chipped floor tile, deep/large scuff marks on the walls, poorly patch painted areas and small wooden wedges in cupboards and the headboard to prevent noises/movement 3) the bed sheets were not fitted sheets and easily came untucked meaning in the night my partner and I were often laying on the beat mattress. 4) rooming servicing schedule seemed to random. One day we had to ask for the room to be cleaned and fresh towels/toiletries even though we did not have the do not disturb sign up 5) the towels were poor quality and frayed Again I want to mention that the staff, breakfast, roof top pool and location are absolutely amazing and I feel if the things I mentioned are addressed then this hotel would be a 10/10
Stayed 8 nights in Oct 2023
Response from The Guest Relation on 5 Dec 2023
Dear Matt,Thank you for taking the time to share your detailed feedback about your recent stay at our hotel. We truly appreciate your kind words about our location, staff, rooftop pool, and breakfast. It's wonderful to hear that these aspects of your experience were amazing.We also appreciate your constructive criticism, as it helps us identify areas for improvement. We apologize for any inconvenience you experienced during your stay and would like to address your concerns:We truly value your input, and your comments will be shared with our team to make the necessary improvements. We are committed to providing a 10/10 experience for our guests, and your feedback is instrumental in achieving that goal.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, offering an even better experience.Sincerely.

6/10 Okay

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to Nice but don't stay at the Aston
Nice is well worth the visit, the hotel has lots of character and is in a great location. Unfortunately, the building is in need of some serious maintenance. We had a 3 night stay with a different room each night due to various problems. Including but not limited to; stuffy rooms with no air-con, faulty/missing shutters/blinds, missing bath plug, flickering lights, dirty cups, windows screwed shut, faulty soap dispenser, broken electrical fixtures, mouldy walls and water running down the walls. The staff tried their best to sort out the issues but they can only work with the resources available. I feel this hotel falls well short of a 4-star rating.
Stayed 3 nights in Oct 2023
Response from Guest Relation on 23 Oct 2023
Dear Peter,We would like to thank you to share your experience concerning your stay at the hotel Aston la Scala.We are sorry to learn that your stay did not go as you had hoped.Regarding these technical problems, we will inform our technical department of this in order to remedy this as quickly as possible.Please know that we do our best every day to improve the quality of our services.Hoping to see you again during a future stay.

10/10 Excellent

Lina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent location, great service from all the staff, good breakfast. Lovely bar on the top of the hotel with mini swimming pool. We have thoroughly enjoed our short visit (2 nights). Some reflective feedback: The shower in the triple room bathroom is definitely not required as it hogs the whole space in the bathroom and the use of the toilet is impacted. The rooftop bar has some amazing views, but lacks a little bit more cosiness in the evening.
Stayed 2 nights in Oct 2023
Response from The management team on 20 Oct 2023
Dear Guest,Thank you very much for your generous comment. We are always happy to hear that our guests can share great moments at Hotel Aston La Scala. Rest assured that your impressions will be shared with our teams.We look forward to welcoming you again in the near future.The management team

10/10 Excellent

Joan

Stayed 7 nights in Sep 2023

10/10 Excellent

Elspeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Had a lovely stay here. Very nice hotel. The only problem I had was having to move rooms after night one of a three night stay, which was very inconvenient. However, would still recommend a stay here and would come back.
Stayed 2 nights in Sep 2023
Response from Michel - Front Desk on 7 Oct 2023
Thank you for your feedback. We are delighted to hear that you had a lovely stay at our beautiful hotel. We are sorry to hear that you had to move rooms after the first night of your three-night stay, which was inconvenient for you. We appreciate your recommendation and we are happy to know that you would come back. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.

8/10 Good

Marie J

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, newly renovated , excellent location, very devoted and friendly service... RECOMMENDED!
Stayed 11 nights in Sep 2023
Response from Michel - Front Desk on 30 Sept 2023
Thank you for taking the time to share your feedback with us. We are glad to hear that you had a very nice stay at our hotel and that our staff was able to provide you with devoted and friendly service. We appreciate your kind words about our newly renovated hotel and excellent location. We value your business and hope to have the opportunity to serve you again in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay. Great location. Very amicable and helpful staff.
Stayed 3 nights in Sep 2023
Response from Michel - Front Desk on 30 Sept 2023
Thank you for taking the time to share your feedback with us. We are glad to hear that you had a very enjoyable stay at our hotel and that our staff was able to provide you with amicable and helpful service. We appreciate your kind words about our great location. We value your business and hope to have the opportunity to serve you again in the future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, lovely room with great view, reception staff are all very welcoming and helpful.
Stayed 2 nights in Sep 2023
Response from Michel - Front Desk on 30 Sept 2023
Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at our hotel and that our staff was able to provide you with excellent service. We are glad that you appreciated our central location and the lovely view from your room. We appreciate your kind words and look forward to welcoming you back soon. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

10/10 Excellent

doug

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal
Stayed 3 nights in Sep 2023
Response from Michel - Front Desk on 23 Sept 2023
It is our utmost priority to provide excellent service to our guests. We are also glad that you enjoyed your stay at our hotel. If you have any other feedback or need assistance with anything else, please feel free to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beautiful!! It was in a great location!! The staff was very kind and helpful!! Breakfast was delicious, with so many options!! And the rooftop bar and restaurant was amazing. The view was breathtaking!! I hope I can get back to Nice, and will definitely stay there!!!
Stayed 1 night in Sep 2023
Response from Michel - Front Desk on 23 Sept 2023
Thank you so much for your glowing review! We are thrilled to hear that you had a wonderful experience at our hotel. It’s delightful to know that you found our hotel beautiful and in a great location. We are glad that our staff was able to provide you with kind and helpful service. It’s also great to hear that you enjoyed our delicious breakfast with a wide range of options. Our rooftop bar and restaurant is indeed amazing, and we are pleased that you found the view breathtaking. We would be delighted to welcome you back whenever you visit Nice again!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RWC vacation
Very friendly and efficient staff. Roof top bar and pool a real gem. Excellent breakfast choice. A great location for the beach restaurants and bars
Stayed 3 nights in Sep 2023
Response from Michel - Front Desk on 23 Sept 2023
Thank you for your feedback. We are delighted to hear that you had a wonderful stay with us! Our hotel is indeed conveniently located near the Nice coast and tram station, making it easy for our guests to explore the city. We appreciate your kind words about our staff’s friendliness and efficiency. It is our goal to provide exceptional service to all our guests. We are thrilled that you enjoyed the rooftop bar and pool, which we consider a real gem. Our breakfast selection aims to cater to different tastes, and we are glad that you found it excellent. We hope you had a great time exploring the beach restaurants and bars nearby. We look forward to welcoming you back on your next visit to Nice. If there is anything else we can assist you with, please feel free to let us know.

8/10 Good

Vilayvone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very nice property. The staffs are very helpful and polite. We enjoyed our stays for 4 nights. Love it.
Stayed 4 nights in Sep 2023
Response from Michel - Front Desk on 23 Sept 2023
Thank you for your feedback. We are delighted to hear that you had a wonderful stay with us! Our hotel is indeed conveniently located near the Nice coast and tram station, making it easy for our guests to explore the city. We appreciate your kind words about our staff’s helpfulness and politeness. It is our goal to provide exceptional service to all our guests. We are thrilled that you enjoyed your 4-night stay with us. We look forward to welcoming you back on your next visit to Nice. If there is anything else we can assist you with, please feel free to let us know.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Michel - Front Desk on 23 Sept 2023
Thank you for your feedback. We are thrilled to hear that you had a great stay with us! Our team works hard to ensure that our guests have a memorable experience, and we are glad that we were able to exceed your expectations. We hope to welcome you back soon and provide you with another exceptional stay. If there is anything else we can do for you, please do not hesitate to let us know.

8/10 Good

L m

Liked: Staff & service, room comfort
Disliked: Cleanliness
RF
Service amazing, good location, roof top bar very good with an amazing view, ashamed about the cleanliness in the rooms, 1st room was dusty and there was 3 pair of socks from previous people left in the desk draw. 2nd room, a suite, in the bath there was the black ring from previous that has not been cleaned, sink with dry toothpaste, dusty floor throughout the place.
Stayed 2 nights in Sep 2023
Response from Michel - Front Desk on 23 Sept 2023
Dear guest, thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our incredible service, ideal location and rooftop bar with stunning views. However, we are sorry to hear that the cleanliness of your room was not up to your expectations. We are aware that this can be inconvenient for our guests, and we sincerely apologize for any inconvenience caused.We are sorry to hear that the first room was dusty and that there were three pairs of socks left by previous guests in the desk drawer. We are also sorry to learn that the second room, a suite, had a bathtub with a black ring that had not been cleaned, a sink with dried toothpaste and a dusty floor throughout the room. We understand that this can be frustrating for our guests, and we will do everything we can to prevent this from happening again in the future.We appreciate your feedback and thank you for giving us the opportunity to improve. We look forward to welcoming you back in the near future. If you need any help with your next stay, please don't hesitate to contact us. Thank you again for your recommendation.

8/10 Good

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Superb location in the Old Town with a bar and pool on the top of the building. Rooms comfortable with coffee making facilities. Staff friendly and helpful. However, it was surprising that a hotel with international guests only have TV in the French language. Also, unable to obtain anything to eat outside of the hotel's restaurant main opening hours. Once again, surprising for a 4 star hotel.
Stayed 3 nights in Sep 2023
Response from Michel - Front Desk on 23 Sept 2023
Dear guest, thank you for choosing our hotel and for sharing your feedback with us. We are glad to hear that you found our location in the Old Town superb and that you enjoyed the bar and pool on the top of the building. We are pleased to know that you found our rooms comfortable and appreciated the coffee making facilities. It is our goal to provide friendly and helpful service, and we are glad that our staff met your expectations.We apologize for any inconvenience caused by the TV only being available in the French language. We understand that this may have been surprising for a hotel with international guests. We appreciate your feedback, and we will take it into consideration as we strive to improve our services.We apologize for any inconvenience caused by the limited availability of food outside of the hotel’s restaurant main opening hours. We understand that this may have been surprising for a 4-star hotel. We will review our offerings to ensure that our guests have more options available to them.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can assist you with, please do not hesitate to let us know.

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This is a great hotel to stay at if your visiting nice excellent and friendly service, couldn't do enough for you Grat location everything in walking distance Nice breakfast with plenty of options Lovely rooftop bar and pool with great views Will definitely be returning
Stayed 3 nights in Sep 2023
Response from Michel - Front Desk on 23 Sept 2023
Dear guest, thank you for choosing Hotel Aston and for sharing your feedback with us. We are delighted to hear that you had a great stay at our hotel and that you found our service excellent and friendly. It is our goal to ensure that our guests have a memorable experience, and we are glad that we were able to meet your expectations. We are pleased to know that our hotel’s location was convenient for you, with everything in walking distance. We are glad that you enjoyed the nice breakfast with plenty of options and the lovely rooftop bar and pool with great views. We appreciate your kind words, and we look forward to welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to let us know.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic 3 night say in Nice
Wow - we absolutely loved this hotel. It's in a fantastic location (near to the old town, the seafront and town). The staff were extremely friendly and helpful at checkout. We were treated to a free welcome drink as it was our honeymoon which was a nice treat. We loved the rooftop bar with stunning views and the pool was lovely and clean and ideal to cool down in from the August sun. Big spacious room with a kettle and tea/coffee making facilities and an overall wonderful stay. Will definitely be back :) We didn't have breakfast as there are so many places to eat near by (and boulangeries etc) so can't comment on this but everything else was great. A well equipped gym too. A huge thanks to all the staff for being so helpful and friendly, and catering to all our needs- especially Baptiste who was very chatty and friendly upon checkout. Loved it here!
Stayed 3 nights in Aug 2023
Response from Michel - Front Desk on 23 Sept 2023
Dear guest, thank you for choosing Hotel Aston and for sharing your feedback with us. We are delighted to hear that you had a fantastic 3-night stay in Nice and that you absolutely loved our hotel. We are glad that our hotel’s fantastic location near the old town, seafront, and town was convenient for you. It’s wonderful to know that our staff were extremely friendly and helpful at checkout and that you enjoyed the free welcome drink as part of your honeymoon experience. We are pleased to hear that you loved the rooftop bar with stunning views and the lovely and clean pool, which provided an ideal place to cool down from the August sun. We are glad that you found your room spacious with kettle and tea/coffee making facilities, contributing to an overall wonderful stay. We appreciate your kind words about our well-equipped gym.We understand that there are many places to eat near the hotel, and we are glad that you had a great experience exploring them. We apologize for not being able to comment on our breakfast. We appreciate your recognition of our staff’s helpfulness and friendliness, especially Baptiste, who was very chatty and friendly upon checkout. Your kind words will be shared with our team.Thank you again for choosing Hotel Aston, and we look forward to welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to let us know.

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is very close to everything you need to go. staff very helpful and respectful, the best breakfast you can find, great roof top.
Stayed 3 nights in Sep 2023
Response from Michel - Front Desk on 12 Sept 2023
Hello, thank you for your 5-star rating and wonderful comment. We are thrilled to hear that you loved your stay at our hotel and enjoyed our location, staff, breakfast, and rooftop. Your kind words mean a lot to us and motivate us to keep up our high standards of service and quality. We are looking forward to welcoming you back soon and making your next stay even more memorable.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Michel - Front Desk on 12 Sept 2023
Hello, thank you for your rating and feedback. We are glad to hear that you had a good stay at our hotel and enjoyed our facilities and services. We are always striving to improve our quality and meet our guests’ expectations. We would appreciate it if you could share more details about your experience and let us know what we can do better to earn a 10-star rating from you. Thank you for choosing our hotel and we hope to see you again soon.

10/10 Excellent

Alastair

Stayed 2 nights in Jun 2023
Response from Michel - Front Desk on 7 Oct 2023
Thank you for your feedback. We are glad to know that you had a great experience at our hotel. We appreciate your time and we hope to have the pleasure of welcoming you back soon for another enjoyable stay.

8/10 Good

Rodric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Michel - Front Desk on 12 Sept 2023
Hello, thank you for your rating and feedback. We are glad to hear that you had a good stay at our hotel and enjoyed our facilities and services. We are always striving to improve our quality and meet our guests’ expectations. We would appreciate it if you could share more details about your experience and let us know what we can do better to earn a 5-star rating from you. Thank you for choosing our hotel and we hope to see you again soon.

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooftop pool and bar with WOW views
Staff are fabulous here - all of them making you feel welcome, answering any questions and are friendly. We had a deluxe room on 6th floor with a balcony over looking the park and views across Nice, the sea and stretching all way to airport. Highly commend the breakfast choices and the croissants are superb. As it was 34 degrees we did find the aircon in room to struggle a little but it was OK. Very clean room with 2 showers which was good as the temperature control on one of them was broken. Although reported to reception it did not get fixed. It didn't spoil anything though as we had a 2 showers. The pool and rooftop area are fabulous. Spent a very chilled couple of hours up there enjoying the sun, chilled music, views and cooling off with a dip in the pool.
Stayed 3 nights in Sep 2023
Response from Michel - Front Desk on 12 Sept 2023
Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our staff, breakfast, room, and rooftop pool and bar. We apologize for the inconvenience caused by the air conditioning and the shower temperature control. We have informed our maintenance team to fix these issues as soon as possible. We hope to see you again soon and offer you an even better experience.

8/10 Good

Richard

Stayed 4 nights in Sep 2023
Response from Michel - Front Desk on 30 Sept 2023
Thank you for taking the time to share your feedback with us. We appreciate your input and would like to know more about your experience with us. If you could provide us with more details about your stay, we would be happy to address any concerns you may have had. We value your business and hope to have the opportunity to serve you again in the future.

10/10 Excellent

Barbara, Victoria

Stayed 4 nights in Sep 2023
Response from Michel - Front Desk on 7 Oct 2023
Thank you for your feedback. We are glad to know that you had a great experience at our hotel. We appreciate your time and we hope to have the pleasure of welcoming you back soon for another enjoyable stay.

8/10 Good

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view from my third floor room looking onto the adjacent gardens and rooftops of Nice, great location for everywhere really; Place Massena, the beach, the old town, customer service was consistently excellent, loved the rooftop bar ( and spent far too much money up there!)
Stayed 4 nights in Sep 2023
Response from Michel - Front Desk on 12 Sept 2023
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the view from your room and that our hotel’s location, customer service, and rooftop bar added to your experience. We are glad that you found our hotel’s location convenient for exploring Nice’s attractions such as Place Massena, the beach, and the old town. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the old town and 5 mins to the beach. Lovely roof top bar and small swimming pool were a bonus. Great breakfast.
Stayed 4 nights in Sep 2023
Response from Michel - Front Desk on 12 Sept 2023
Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay with us and that our hotel’s location, rooftop bar, and small swimming pool added to your experience. We are also glad that you enjoyed our breakfast. We hope to have the pleasure of welcoming you back soon.

6/10 Okay

Maria

Travelled with family
Liked: Staff & service
Not bad—we enjoyed our stay
It was nice, but at the start there was a weird smell. After the gate to our balcony was fixed, it was nice. The internet wasn’t great, but overall it was good. The rooftop is nice. We enjoyed having a balcony to look out in the city with a peak of the water. The breakfast was one of the best we have had in a while. There were scrambled and hard boiled eggs, sausage, bacon, different flavored yogurts, salmon, breads, roasted half tomato, a variety of juices, etc.
Stayed 3 nights in Aug 2023
Response from Michel - Front Desk on 5 Sept 2023
Thank you for taking the time to leave a review and rating our 4-star hotel with a 6/10. We appreciate your detailed feedback and are glad to hear that you enjoyed our rooftop, balcony, and breakfast selection. However, we regret to hear about the issues you experienced with the smell and the internet. We apologize for any inconvenience this may have caused and will take your feedback into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. Best regards,

10/10 Excellent

Triinu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, nice pool, cool concerts at the rooftop bar.
Stayed 2 nights in Aug 2023
Response from Michel - Front Desk on 5 Sept 2023
Thank you for taking the time to leave a review and rating our 4-star hotel with a 5/5. We are delighted to hear that you enjoyed our location, pool, and rooftop bar concerts. Your positive feedback is greatly appreciated and helps us to continue providing excellent service and accommodations for our guests. We hope to have the pleasure of welcoming you back soon. Best regards,

6/10 Okay

Jónas

Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Michel - Front Desk on 5 Sept 2023
Thank you for taking the time to leave a review and rating our 4-star hotel with a 6/10. We appreciate your feedback and are sorry to hear that your experience with us did not meet your expectations. We strive to provide the best possible service and accommodations for our guests, and your feedback helps us to continue to improve. If there is anything specific that you would like to share with us about your stay, please do not hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. Best regards,

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, beautiful hotel with great staff
Stayed 5 nights in Aug 2023
Response from Michel - Front Desk on 26 Aug 2023
Thank you for taking the time to share your experience with us. We are delighted to hear that you had a wonderful stay at our hotel and found our location to be excellent, the hotel to be beautiful, and our staff to be great.We appreciate your positive feedback and will continue to strive to provide exceptional service and facilities to all of our guests. We hope to have the opportunity to welcome you back to our hotel in the future. If you have any further comments or concerns, please do not hesitate to contact us directly. Once again, thank you for choosing our hotel and for sharing your experience with us.

8/10 Good

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were very nice, very clean hotel, live music was great in roof terrace and nice pool.
Stayed 3 nights in Aug 2023
Response from Michel - Front Desk on 26 Aug 2023
Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our hotel and found our staff to be very nice, the hotel to be very clean, and the live music on the roof terrace to be great. We are also glad that you enjoyed our pool.We appreciate your positive feedback and will continue to strive to provide exceptional service and facilities to all of our guests. We hope to have the opportunity to welcome you back to our hotel in the future. If you have any further comments or concerns, please do not hesitate to contact us directly. Once again, thank you for choosing our hotel and for sharing your experience with us.

8/10 Good

Rachel

Travelled with partner
Liked: Staff & service, amenities
Great location wise for getting around. Rooms need a lot of maintenance. Lights didn’t work, shower broken, dirty floors, chairs on balcony very stained. Not very high standards on cleaning. Breakfast was nice but any hot food was stone cold no matter the time you eat
Stayed 5 nights in Aug 2023
Response from Michel - Front Desk on 26 Aug 2023
Thank you for taking the time to share your experience with us. We are glad to hear that you found our location to be great for getting around.We are sorry to hear that you experienced issues with the maintenance of the rooms, including non-functional lights, a broken shower, dirty floors, and stained chairs on the balcony. We apologize for the inconvenience caused by these issues and for not meeting your expectations regarding the cleaning standards. We also apologize for the hot food being cold during breakfast.We take your feedback very seriously and will review our maintenance and cleaning procedures to ensure that we can provide a better experience for our guests. We will also take appropriate measures to address the issues you have mentioned and ensure that our breakfast meets the standards expected of a four-star establishment.We hope to have the opportunity to welcome you back to our hotel and provide you with a more enjoyable experience. If you have any further comments or concerns, please do not hesitate to contact us directly. Once again, we appreciate your feedback.

6/10 Okay

Lynsey

Travelled with group
Disliked: Staff & service
Location is fabulous, nothing wrong with hotel, however food was poor, room air-conditioning broken and no vip upgrades offered.
Stayed 3 nights in Aug 2023
Response from Michel - Front Desk on 24 Aug 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are glad to hear that you enjoyed our location and found nothing wrong with the hotel itself.However, we are sorry to learn that your experience with our food and room air conditioning did not meet your expectations. We take all feedback seriously and will be sure to address these issues with our team to ensure that they are resolved promptly.We also apologize for any disappointment regarding the lack of VIP upgrades offered during your stay. We strive to provide all of our guests with exceptional service and amenities, and we regret that we were unable to meet your expectations in this regard.Thank you again for choosing our hotel for your stay. We value your patronage and hope to have the opportunity to serve you again in the future and provide you with a more satisfying experience.

10/10 Excellent

Brenda

Liked: Amenities
It was a great choice to stay in this hotel. I stayed for 11 nights. It was great and consistent service. It’s in the best location, very close to the beach, to old town, to Place Messena…. You can walk everywhere. No noises, good sleep! It was clean, good a/c, great breakfast & nice staff.
Response from Michel - Front Desk on 24 Aug 2023
Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you enjoyed your 11-night stay with us and that our service met your expectations.We are delighted that our location was convenient for you and that you were able to explore the nearby beach, old town, and Place Massena on foot. It is also great to hear that you had a peaceful and restful stay, with no noise disturbances.We appreciate your kind words about the cleanliness of our hotel, the effectiveness of our air conditioning, the quality of our breakfast, and the friendliness of our staff. Your feedback means a lot to us and we will be sure to share it with our team.Thank you again for choosing our hotel for your stay. We hope to have the pleasure of welcoming you back in the near future.

6/10 Okay

Thahmeed

Stayed 7 nights in Aug 2023
Response from Michel - Front Desk on 12 Sept 2023
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We would appreciate it if you could provide us with more details about your stay so that we can improve our services in the future. We hope to have the opportunity to welcome you back soon and provide you with a better experience.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service
In the very heart of Nice. The options are endless for shopping and eating. The beach is very close too.
Stayed 2 nights in Jun 2023
Response from Michel - Front Desk on 22 Aug 2023
Thank you for taking the time to share your experience with us and for giving us a perfect rating of 5/5. We are delighted to hear that you enjoyed our central location in the very heart of Nice, with endless options for shopping and eating, and the close proximity to the beach. We strive to provide our guests with the best possible experience and it is always a pleasure to receive positive feedback. We hope to have the opportunity to welcome you back to our hotel and continue to provide you with an exceptional experience.

10/10 Excellent

SHAUKI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Michel - Front Desk Assistant on 15 Aug 2023
Thank you very much for your perfect score of 10 out of 10! We are delighted to hear that you enjoyed your stay at our hotel and that we met your expectations. It is always a pleasure to receive positive feedback from our guests. We look forward to welcoming you back to our hotel in the near future. Thank you again for sharing your experience with us.

8/10 Good

Christopher

Liked: Cleanliness, room comfort
Good bits and not so good
Room was a good size, clean and comfortable. Coffee was instant which wasn’t great Shower was decent. Breakfast was a highlight Pool on roof is tiny however sunbathing area was terrific. Finally what made the hotel less pleasant was the staff unfortunately, impolite and just very short and lacking in courtesy.
Stayed 2 nights in Aug 2023
Response from Michel - Front Desk Assistant on 15 Aug 2023
Thank you for taking the time to share your feedback with us. We are glad to hear that you found the room to be a good size, clean, and comfortable, and that you enjoyed the breakfast and sunbathing area on the roof. However, we are sorry to hear that the coffee, shower, and pool did not meet your expectations, and that you had a negative experience with our staff. We take all feedback seriously and will use your comments to improve our service and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Thank you again for sharing your thoughts with us.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Nice!
This hotel was fantastic, we stayed for 4 nights for a nice long weekend away and it was perfect. The location is fantastic, right by everything! You have the old town, the beach and the new part all within 5 minute walk away. The room was fantastic with amazing views of the garden (fountains) and was super big and clean. Bathroom was very spacious. The only small thing I would say was the comfort of the bed, the pillows were quite hard and it wasn’t the comfiest of beds but was perfectly sleep able and I wouldn’t let this put you off. The breakfast buffet was also very good, lots of options especially if you are gluten free, everything is labeled. All rooms had air conditioning which you can adjust / turn off if needed. There is a beautiful rooftop terrace with a small pool and sun loungers which you can use at your pleasure and it has fantastic views of Nice. Basically this is a must if you are looking to have a great time and comfortable stay in Nice. Would definitely recommend and come here again!
Stayed 4 nights in Aug 2023
Response from Michel - Front Desk Assistant on 15 Aug 2023
Thank you for taking the time to leave such a detailed and positive review. We are delighted to hear that you enjoyed your stay with us and found our location, room, bathroom, breakfast buffet, air conditioning, and rooftop terrace to be fantastic. We appreciate your feedback about the comfort of the bed and pillows and will take it into consideration as we strive to improve our service and facilities. It is always a pleasure to receive positive feedback from our guests and we are thrilled that you would recommend our hotel and consider staying with us again. We hope to have the pleasure of welcoming you back to our hotel in the near future. Thank you again for sharing your experience.

8/10 Good

Jihye

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my family. Nice service, good breakfast, and walkable to many touristy places in Nice. The only reason I put 4 stars is I could hear street noise even during the night as it is in the central area. But overall, I would be happy to stay at Hotel Aston La Scala again.
Stayed 4 nights in Jul 2023
Response from Michel - Front Desk on 11 Aug 2023
Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you and your family enjoyed our hotel's nice service, good breakfast, and walkable location to many touristy places in Nice. We are sorry to hear that you experienced street noise during the night due to our central location. We appreciate your feedback and will do our best to address this issue. We are glad to hear that overall, you would be happy to stay at Hotel Aston La Scala again. We hope to have the opportunity to welcome you back to our hotel in the future. Thank you again for choosing to stay with us.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central hotel
Great location, easy to walk to beach, old town and tram stops. Staff very friendly Breakfast was nice
Stayed 3 nights in Aug 2023
Response from Michel - Front Desk on 11 Aug 2023
Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed our hotel's great location, easy access to the beach, old town, and tram stops, as well as our friendly staff and nice breakfast. We strive to provide our guests with the highest level of service and it is always a pleasure to receive such positive feedback. We hope to have the opportunity to welcome you back to our hotel in the future. Thank you again for choosing to stay with us.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Michel - Front Desk on 8 Aug 2023
Thank you for taking the time to share your experience with us and for giving us a 5/5 rating. We are delighted to hear that you enjoyed your stay at our hotel. We strive to provide our guests with the best possible experience and it is always a pleasure to receive positive feedback. If there is anything we can do to improve our services and make your next stay even better, please do not hesitate to let us know. We hope to have the pleasure of welcoming you back to our hotel in the near future. Thank you again for choosing to stay with us.

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Michel - Front Desk on 8 Aug 2023
Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay at our hotel and gave us a 4/5 rating. We strive to provide our guests with the best possible experience and it is always a pleasure to receive positive feedback. If there is anything we can do to improve our services and make your next stay even better, please do not hesitate to let us know. We hope to have the pleasure of welcoming you back to our hotel in the near future. Thank you again for choosing to stay with us.