Luxury Hotels & Resorts in Niagara Falls - Western New York from NZ$190

"The staff at this hotel are tremendously, friendly and helpful. We loved how they kept the granite façade of the old Genesee bank as part of their remodel. Some aspects of the hotel show their age, and signage could be more clear for things like the workout room, but overall lovely. The restaurant was great as well, and although my fingerling potatoes were a little bit too salty, otherwise the food was excellent. We will be back if we need to visit that part of Buffalo again."

"The pool hours and restrictions were not very good. I had 2 boys ages 16 that,wanted to swim but we didnt arrive until 730 and the pool only allows adults after 8pm. That waa pretty disappointing!!! Plus the arcade closed early ao there really wasnt much for that age. "

"one staff member wasn’t very nice :("

"The breakfast options needed to accommodate people who have gluten, and dairy intolerance. More selections of tea would’ve been nice. "

"Breakfast was good clean room good parking friendly staff"

"Very convenient to the theater that was the best part. The hotel needs a make over like yesterday. Most things were out dated in the rooms. Toilet so low to the floor felt like a toddler. The track for the shower door was stuck I had to get a way in and out. Too many people loitering in the lobby just chilling like its the hang out spot. Didn't like that. Not enough parking or designated handicapped or street parking"

"We love this place. "

"Couldn’t close the curtains only a sheer cover closed and it was on a ground floor. It was noisy due to other people arguing during the night. It was a great location and they offered a shuttle to the airport!! The restaurant was great."

"Needs updating "