Luxury Hotels & Resorts in Niagara Falls - Western New York from NZ$147

"Upon arrival the area was full of angry people. Fights in the parking lot and a mob in the lobby. There were no clean rooms to be had. No housekeeping staff on the premises. They refused to assist and turned us away. This was the last thing we expected to have happen. We were taken advantage of by other establishments because of the desperate situation we were in. By far, the worst hotel experience ever."

"The stay was average. It had a lot of choice of food. It was very pricey for even the lower price options. The lobby smelled like smoke because smoking was allowed in parts of the hotel. That was not a pleasant smell. The hotel room was clean, the bed and pillows were not as comfortable as I would expect from a resort. There was no breakfast included with the stay. There was no map of the place to know where the restaurants and pool areas were or instructions on how to use the elevator. You needed to use your room key to scan in the elevator to get to the room floor. This was a first for us. We figured it out but it would have nice when we checked in if they asked it we needed help with any of that stuff. "

"The room has smoke in them"

"The room was very roomy and comfortable. The location was great too. Breakfast was really good and the staff were friendly "

"The location is grand for the area and interstate access and the parking pleantiful. Breakfast buffet could be improved. When checking in no mention was done about the breakfast for week and weekends. No mention ofthe bar."

"Beautiful hotel, nice rooms. Everything was clean and stacked was super nice."

"Clean room Good Breakfast If you use Flix bus and come to Buffalo Airport they will pick you at the hotel pickup sign.Just call the hotel when you’re ready to be picked up. Staff is great very helpful."

"Good breakfast. Good coffee. Rooms are a good size and comfy. No onsight parking. "

"Parking was good. Breakfast sucked."