Family Hotels & Resorts in Niagara Falls - Western New York from NZ$208

"Upon arrival the area was full of angry people. Fights in the parking lot and a mob in the lobby. There were no clean rooms to be had. No housekeeping staff on the premises. They refused to assist and turned us away. This was the last thing we expected to have happen. We were taken advantage of by other establishments because of the desperate situation we were in. By far, the worst hotel experience ever."

"The bathrooms desperately need updating But overall a nice place to stay as it’s convenient to loads of shopping and eating clean and staff are wonderful !"

"Very nice newer hotel. Bit of a drive to get to the city though. No complaints at all about the room except housekeeping didn’t clean the room, although they were actively cleaning rooms on my end of the hall when I left the room. Overall my stay was very pleasant. There is a lounge in the hotel that seems to be pretty popular with people who are not staying in the hotel, but the customers didn’t disrupt anything at the hotel other than the parking. There was no loitering, nor any other disruptive behavior. "

"The stay was average. It had a lot of choice of food. It was very pricey for even the lower price options. The lobby smelled like smoke because smoking was allowed in parts of the hotel. That was not a pleasant smell. The hotel room was clean, the bed and pillows were not as comfortable as I would expect from a resort. There was no breakfast included with the stay. There was no map of the place to know where the restaurants and pool areas were or instructions on how to use the elevator. You needed to use your room key to scan in the elevator to get to the room floor. This was a first for us. We figured it out but it would have nice when we checked in if they asked it we needed help with any of that stuff. "

"The room has smoke in them"

"The room was very roomy and comfortable. The location was great too. Breakfast was really good and the staff were friendly "

"The location is grand for the area and interstate access and the parking pleantiful. Breakfast buffet could be improved. When checking in no mention was done about the breakfast for week and weekends. No mention ofthe bar."

"Room had dirt on the floor mold in the shower and the blinds don’t close all the way, in the lobby there was blood on the wall and stains on the couches/chairs "

"Old"