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Reviews of Embassy Suites by Hilton Niagara Falls Fallsview

3.5 out of 5
Embassy Suites by Hilton Niagara Falls Fallsview
6700 Fallsview Blvd, Niagara Falls, ON

Reviews

7.8

Good

Rating 10 - Excellent. 3790 out of 8785 reviews" "
Rating 8 - Good. 2073 out of 8785 reviews" "
Rating 6 - Okay. 1238 out of 8785 reviews" "
Rating 4 - Poor. 854 out of 8785 reviews" "
Rating 2 - Terrible. 830 out of 8785 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ana

Liked: Cleanliness, property conditions & facilities
We loved our stay here, had amazing views of the falls from our room at the 23rd floor! Very close (walking distance) to the Incline Railway, Table Rock Centre, the edge or the falls, Casino and many restaurants! Had buffet breakfast every morning which was a nice bonus. Only thing was that check-in wasn't as smooth as we were expecting, we had to wait more than half an hour past check-in time as our room wasn't ready. Front desk and many of the staff appeared snobbish. I also want to confirm reviews that they would try and pitch you to a "better room" for a premium which we opted out of. Overall a great experience still and would come back.

2/10 Terrible

Ngingyu

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service and very rude staffs
Stayed 2 nights in May 2024

10/10 Excellent

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is situated right on the fall. Good view.
Stayed 1 night in May 2024

6/10 Okay

ARTHUR E HAAS

Travelled with family
Liked: Cleanliness, staff & service
Compared To Other Embassy Properties, This One Seems To Nickel & Dime You To Death !! The Afternoon Reception Limited You To ONE Drink, No Real Snacks To Speak Of, The Parking Fees Were Ridiculous !! Yes, This Is A Heavy Tourist Destination, But Why Should This Be Any Different That Other Embassy Properties ??
Stayed 2 nights in May 2024

10/10 Excellent

troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of falls
Stayed 2 nights in May 2024

10/10 Excellent

Syed, EL PASO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Excellent views.
Stayed 4 nights in May 2024

8/10 Good

Gaitri

Liked: Cleanliness, staff & service, property conditions & facilities
Overall staying was very good. Parking staffs were very helpful and caring, check-in was so quick. Got the upgraded suites but not sure it was gain or loss in terms of falls view, because it was more IHOP view than falls view. Breakfast is always over crowded. Even I went during less crowd hour (6:45AM) as per management suggestion. They have very limited options for vegan in breakfast menu. A young lady Priya was very helpful throughout the breakfast, I appreciate her kindness. Experienced several times interruptions after initial hours of check-in, because their staff has miscommunication about my suite number. Their restaurant THE KEG is always crowded, hotel should workout to expand the area. Hair dryer was missing, little bit water cloging in bath tub because of unlevelled surface. Bathroom fixture was not smooth, brew machine in suite was very basic. Didn't get any respond from hotel's official email against a special request. Wouldn't deny to visit again.
Stayed 2 nights in May 2024

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jigisha

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The reception staff were a bit rude and unhelpful. Didn’t explain evening reception, breakfast or checkout time. Just hand us the card, didn’t even tell us the room number. Just said “here you go”. Luckily we knew about these since we been here before but they service was not good this time
Stayed 1 night in May 2024

4/10 Poor

Chen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Thomas, La Habra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got in late on a Monday, the parking attendant gave two options valet only for a $100 a night or $55 a night for self parking but you have go to a parking lot 4-5 blocks away. In a in familiar location. Forcing us to pay $100 a night. He led us to believe we had to walk back to hotel when in fact there was a shuttle in parking to bring us back we didn’t find that out until the next day! This was the only sad part about this stay here! Used this technique to take us for our money! All other areas of our stay was great!
Stayed 5 nights in May 2024

10/10 Excellent

Kassidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2024

8/10 Good

Soonae, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Anshul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good with the access to all the attractions, the Falls view is spectacular, the parking is expensive but hotel has self park with Shuttle access which is 3 block away.
Stayed 1 night in May 2024

10/10 Excellent

Marcus

We thoroughly enjoyed our stay here. The view from our room was spectacular!
Stayed 2 nights in May 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property is 5 star. The only reason I didn't give a overall 5 star is because of the check-in process. If you arrive early you are given the upgrade your room to check in immediately speech $$ and you can check in now. If you don't upgrade your room it won't be ready until 4pm !! Also we did the offsite parking which was $37 a day. However at check out they put the $70 dollar upgraded parking on my bill and tried to convince me that was what I asked for. However after calling someone it was corrected. Don't get excited about the free drinks it is to a mixed punch. It appears be something just to get you up to the bar.
Stayed 4 nights in May 2024

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good property but too many hidden charges. Especially parking. You should be transparent with the actual cost
Stayed 1 night in May 2024

10/10 Excellent

Ramez

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

LEENA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a king suite with sofa bed with a view of both waterfalls. We picked this property because it was very close to the falls, but far away from the hustle and bustle of Clifton Hill. We booked a room guaranteed to be at least on the 15th floor, and we were given one on the 17th! The view was beautiful, and we were able to see the fireworks very clearly. Upon check-in, there were two long lines due to their credit card machines being down. The receptionists were very kind and explained all the features and amenities of the hotel very clearly! Staff everywhere was so helpful! We took advantage of the complimentary refreshments at the evening reception (2 free drink tickets per room), enjoyed the chips and soft drinks for the children. The complinentary alcohol selection was not little at all. They pretty much offered everything from mixed drinks, to beer, to wine. There is limited seating, so it's best to arrive at the start to get a table. The complimentary breakfast was also great! Very busy but lots of space to sit (located at The Keg on the 9th floor). I recommend the made-to-order omelet station. The line goes very fast because the cooks take about 10 orders at a time. You can also get breakfast sausage and home fries at the same time at this station. The view at breakfast is beautiful! We also spent a lot of time at the swimming pool & hot tubs. The area was not very busy at all, very well mantained and updated. Open from 6am to midnight!

4/10 Poor

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was given a room at a lower level than I’d paid for. Had to change rooms to get view I’d paid for. Talked to others that hard same issue. Check in was chaotic. Parking was expensive and chaotic as pull up area small and so many pulling in at same time and instructions very vague. Restaurant - we waited 15 minutes after seated and no one came to serve water or drop off menu. No apologies when brought to their attention.
Stayed 2 nights in May 2024

10/10 Excellent

Hari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall
Stayed 2 nights in May 2024

10/10 Excellent

Rabia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the hotel, the view from our room was amazing. We would definitely be coming back to this hotel again whenever we are going visit Niagara.
Stayed 1 night in May 2024

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Saigini

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how it was clean and it was waking distance for all our activities
Stayed 1 night in May 2024

10/10 Excellent

Chari, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kyu-min

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Pamela

Travelled with family
I got ript off with all the extra charges
Stayed 3 nights in May 2024

10/10 Excellent

Harold, MORGANTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Niagara Falls. Close to everything. Staff was friendly and attentive to our every need.
Stayed 2 nights in May 2024

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at this hotel when I’m in the falls. Best views of the Canadian falls.
Stayed 1 night in May 2024

8/10 Good

David, Anderson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in May 2024

8/10 Good

Jahnel

Travelled with family
Liked: Property conditions & facilities
These rooms were small in comparison to other Embassies we have stayed at. Odd room layouts. The hotel itself was nice. The complimentary breakfast was our least favorite at an Embassy. Our family likes to book a stay at an Embassy on occasion if we can find them. They usually have great rooms, managers reception, pool/hot tub, big breakfasts etc. This one, for us, didn’t hit the mark.
Stayed 1 night in May 2024

10/10 Excellent

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean! love it
Stayed 1 night in May 2024

4/10 Poor

Ajay

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator service is really messy.
Stayed 2 nights in May 2024

4/10 Poor

AFSHA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevators - Horrible wait time I had to wait 35 min just for elevator to come so I can go down to my car!!!!
Stayed 1 night in May 2024

10/10 Excellent

Michelin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again
Stayed 1 night in May 2024

4/10 Poor

Rayappu

Travelled with family
Washroom wasn’t working.
Stayed 1 night in May 2024

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed the night for our honeymoon and it was a great experience. The Keg / breakfast on the 9th floor provides a spectacular sight line while having a breakfast and dinner. Our room was a falls view and was able to watch the fireworks. Staff was very friendly and helpful On-site parking is great (albeit a tad $ in my opinion) Only other gripe would be slowish elevators but it’s a 40 floor hotel so.
Stayed 1 night in May 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Property conditions & facilities
The View of the falls
Stayed 2 nights in May 2024

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view
Stayed 3 nights in May 2024

6/10 Okay

Swati

Stayed 3 nights in May 2024

10/10 Excellent

Arun, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the views from our suite. Enjoyed the fireworks from our room. It was an excellent experience. It would have been nice if embassy suites could give the passes for the incline.
Stayed 1 night in May 2024

8/10 Good

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the best falls view hotel options here. Parking is a scam, $70 a night in their garage.
Stayed 1 night in May 2024

2/10 Terrible

Leroy

Travelled with group
Liked: Cleanliness
I was given a room twice that was already occupied, after a 8 hour drive I was tired and wanted to go get a nap, what a nightmare.
Stayed 1 night in May 2024

10/10 Excellent

Laykekul

Stayed 1 night in May 2024

10/10 Excellent

Rosalina

Liked: Cleanliness, staff & service, property conditions & facilities
View from our room is spectacular. Close to everything. Room are clean
Stayed 1 night in May 2024

10/10 Excellent

Rosalina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Nitin

Travelled with family and small children
Liked: Amenities
The stay was good, rooms are decent sized (bathroom is tiny), clean, modern, but there’s a few things that I was a little surprised by. First of all parking was $70/night if we wanted to park on premises, there’s an $35 option but it’s off site and a shuttle bus will take you to and from the hotel (2 minute ride which isn’t bad tbh). However after spending $700 a night on a room I think parking should be included. I’ve stayed in hotels all around the world and haven’t had to pay for parking on top. Secondly everything single thing on the tv was an added PPV. Again after spending $700 a night on a room, this should also be included. We had our 7 year old with us and it would have been nice to have a tv service in the room. Thirdly, we didn’t sleep well as there was a baby next door crying their eyes out most of the night. This is in no way shape or form a negative comment for the hotel - however it’s the first time I’ve noticed how much I could hear from a room next door in a hotel room so I think the walls aren’t as sound proofed as they maybe should be. Could happen anywhere I guess. On a positive note - the views are fantastic. The cost of the room really is for the view. We had a stunning view of both the falls and a great view of the fireworks at night.
Stayed 1 night in May 2024

8/10 Good

Mark, New Liskeard

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of the Falls, room was perfect, location is great to get out and walk or have a great dine in experience! Valet staff were amazing, front desk check in was very welcoming. The checkout gentleman didn’t have a great personality unfortunately making that experience a thumbs down!
Stayed 1 night in May 2024