10/10 Excellent
Caitlin, Waterloo
Travelled with group
6 May 2024
Liked: Cleanliness, staff & service, amenities
The staff at this location have been very friendly and helpful both times I've stayed here. It's very nice to be greeted cheerfully upon arrival. The free breakfast is a nice offering and the location is super convenient if you're headed to Buffalo.
The rooms are a good size, nicely maintained and very clean. No smells in the hallway. Fairly quiet. The mini fridge and microwave are very useful.
The low star scores are based on first impressions. I think a lot could be done to make the arrival experience more positive. The first time I arrived, I thought "I"ve made a mistake, there's no way I'm comfortable staying here!" until I entered the building, met the staff and saw my room.
The hotel is located off of a small dark (at night, not well-lit) street with many potholes. Then you turn onto what feels like a dark alleyway with a 'trucks turn around here' sign, minimal lighting, pavement that's in bad shape and off to the side is the back of the Comfort Inn building, so you see the dumpster and the HVAC system and no clear front door. It's not very welcoming. You have to drive around the building until you get to the front. The view from the front is highway - which is fine, that's probably why you're staying here - the location is great!
Anyways, if you don't get put off by the lacklustre first impression of your approach to the hotel, I think you'll really enjoy your stay. I did, that's why I went back a second time and I won't hesitate to stay there again!
Caitlin
Stayed 1 night in May 2024