6/10 Okay
Brandi
Travelled with family
21 Jun 2024
This property is ok. The location is verry good close to incline railway and WeGo lines. The room was clean and ok as we were not really in it much due to activities planned. The beds are very hard and not comfortable at all. The breakfast room is definitely not big enough and some people even left when they saw the line. You have to go on a wait list in order to eat and it's very chaotic trying to get food while workers and other guests are jammed into the serving area. The breakfast employees especially Mary really worked hard to keep things stocked and moving and food taste wise was good although could use more selection of muffins/pastries and some fruit. The check-in staff and lobby provided zero information to attractions or even directions around the hotel. We were placed in another building without adequate signage or an elevator and if it wasn't for the helpful parking attendant Matt would have had trouble locating pool, breakfast and how to get down to Falls. He was very helpful on more than one occasion and without him and the kitchen staff our stay would have been worse. The hotel was a disappointment as the night before we stayed at Comfort Inn at the Point across the Falls in NY and the stay there was wonderful. Comfortable, informative etc. Breakfast room was large and upon check in staff directed us how to get to Falls and there were many brochures in lobby as well and maps as well. Beds were very comfortable. Parking was also free there for choice members.