Search Chalets in Niagara Falls

"This hotel is so old and run down and the walls are paper thin. Despite being a family resort marketed to those with kids 12 and under there are loud teens and adults talking in the halls late at night. We were in an adjoining room and I could hear the guest next door sneeze. If you aren’t in the main building there’s no elevator. We were in 284 the shower curtain was torn at the holes. The toilet tank was offset, the flush was oddly depressed. And when you flushed the toilet it spent the next 5 minutes making refill noises. If we weren’t there for a comp we wouldn’t have stayed there. I stayed here 6-7 years ago with my niece but it has gone down hill feel like a motel not a hotel. Also, they charge high fees (not tourist/resort fee or taxes) that is not clearly explained what it is for. My child enjoyed the water park so that was the only saving grace."

"Very comfortable and just 10 minute walk to the Falls."

"Very nice hotel. We got water park passes fo"

"There was a bad smell in the hallways and room smelled like chlorine/bleach. No closet, no coffee machine, room with ice machine smelled like urine etc. Only reason I rated it poor was because we were only there for one night and were hardly in the room but to sleep."

"Way too expensive place to visit."

"Clean room "

"Nice clean rooms in a convenient location. Staff was very friendly."

"The front desk guy was amazing. Don’t recall his name. He did our checkin. The best person I have ever found at checkin counter. Hotel experience will be awesome if all staffs were like him. "

"They staff seems clueless. Co travelers had confirmed reservations and when the went to check in at midnight - their rooms were no longer available and they had to find another hotel. I also called the front desk to confirm if the water was complementary and they said it it and then promptly charged me for it - when I tried to rectify that - they were completely unconcerned. When you call the front desk they transfer you to a number that has a voicemail that says call the front desk!! Circular indeed"