Is Newcastle Jesmond Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Newcastle Jesmond Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Newcastle Jesmond Hotel?

Check-in start time: 4:00 PM; check-in end time: 11:30 PM. Early check-in is available for a fee of GBP 35 (subject to availability). After-hours check-in is not available.

What time is check-out at Newcastle Jesmond Hotel?

Checkout is at 10:00 AM. Late checkout is available for GBP 35 (subject to availability).

Where is Newcastle Jesmond Hotel located?

Located in Jesmond, this hotel is within a 15-minute walk of Jesmond Cricket Ground and Jesmond Dene Park. University of Newcastle-upon-Tyne and Exhibition Park are also within 1 mile (2 km). West Jesmond Station is 7 minutes by foot and Ilford Road Station is 15 minutes.

Newcastle Jesmond Hotel Reviews, Deals & Photos 2026

4/10 Poor

Vincent

10 Oct 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very poor 1 star

Booked and paid for breakfast. No food available all closed down looks like a derelict building. No staff. Keyless entry good. But oh my god how many texts and duplicate emails from the owners about getting in. Checking out and give us a review. No staying again.

Stayed 2 nights in Oct 2022

4/10 Poor

matthew

11 Jul 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

I stayed here last year and it was excellent ,this year it has gone staff less and it was not the best ,no milk in the room for re and coffee and the old dining area is now just a storage for equipment ,I was greeted by a security guard eating a keebab when I arrived ! Change from September to July is not good ,it’s a shame as it was amazing last year

Stayed 1 night in Jul 2022

2/10 Terrible

Sue

22 Jul 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not what is seems Jesmonds worst accommodation

This is not a hotel it is rooms via unknown bandb operator no reception no food had to pay an insurance premium and have ID verification this was not good and won't be going again and if this is the way forward for hotel stays won't be going anywhere like this and will use known hotel chains like Travelodge or Premier Inns which have excellent friendly service. This type of accommodation is no good for anyone without technology.

Stayed 2 nights in Jul 2022

8/10 Good

Dawn

11 Sept 2022

Liked: Room comfort

Disliked: Cleanliness

Nice hotel, great location

We booked this hotel for gnr, the location is brilliant, buses run past front of hotel, 5 min walk to metro, plenty of shops and bars close by ,city centre close by, 15 min walk. limited parking on site if available.the coded entries are good, never saw a staff member, all pleasantly decorated throughout, our room was on 4th floor, nice and cosy, well equiped with iron and board, hairdryer, tv. Kettle with tea and coffee.Even complimentary toiletries. Bathroom was a wet room, plug hole was full of clumps of hair and toilet seat lid was broken at hinges. And the tv got no reception.

Stayed 1 night in Sep 2022

4/10 Poor

Rebecca

12 Sept 2023

Disliked: Staff & service

Marie celeste

Change of owner not communicated prior to stay, nor how to check in. I had to phone several numbers to find this out.Room very small, we never saw any other guests (were we tho only ones). Coffee and tea provided but no milk and no refresh of supplies during our stay. No housekeeping. Tiny room, basic bathroom. On the plus side when I did get through to the number full details on check in were provided and the 2 staff members who were there that day were helpful.

Stayed 2 nights in Sep 2023

6/10 Okay

Christine

5 Sept 2022

Disliked: Staff & service

Weekend jaunt.

It served its purpose but I wouldn't stay again. On site parking was a bonus. Bed not very comfortable and creaked! Sheets too small for the bed. 2 lights bulbs out. No teaspoons to make tea. No glass in the bathroom. Little things but inconvenient. Expensive for bed and no breakfast. Still waiting for refund of deposit!

Stayed 2 nights in Sep 2022

4/10 Poor

Martin

12 Sept 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Non refundable damage charge

Nothing wrong with the room however i had to pay an additional mandatory charge of £12.50 for an non refundable damage waver prior to check in which I was not made aware of prior to booking. Most hotels I have been too put a charge agaist your card which is refunded on check out but not this hotel. This additional charge needs to be reflected in the price when booking

Stayed 1 night in Sep 2022

2/10 Terrible

Joan

11 Sept 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unimpressed

Awful, firstly i couldn't get into my room and there is no reception you are sent codes to enter, it didn't work, it took over an hour before someone responded to my messages and answered the phone. It was then dealt with promptly and i was moved to another room. In my room there was a dirty towel hanging in the bathroom, the toilet couldn't fill it was running all night, very annoying and then my kettle didnt work.

Stayed 1 night in Sep 2022

6/10 Okay

P

3 Aug 2022

Disliked: Staff & service, room comfort

A bit of a moan

No staff available at this hotel - all key codes - but before we were allowed access I had to pay £12.50 as a damage waiver which I am still waiting to have it paid back. I have emailed the hotel but am still waiting ( 3 days ) for a response. It would have been nice to know when we booked that this was going to happen when we booked. The stay itself was just OK. Finding a bag of laundry in the room was a surprise but there was nobody to hand it to so we left in what used to be reception. Banging doors throughout Friday night didn't help in getting a nights sleep. How this ' hotel ' could resolve any real problems with noisy guests or other issues I have no idea. It wasn't a disaster but we would never consider staying there again.

Stayed 2 nights in Jul 2022

4/10 Poor

Karma

30 Aug 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not book!

We would never have booked this hotel if it was made clear that it was staff less and also that the hotel was under construction, hassle from the minute we arrived at the property regarding codes to get into the hotel then codes to get into the room! The place was covered in dust due to the construction I have left the hotel very ill due to this as I have sever asthma! The place is very run down outside and inside we didn’t have any large/regular size towel when arriving had to phone 4 different times to get this sorted we got hung up on 3 times! Room was far too hot only a old broken fan to cool the room down will definitely not be back nor will I recommend this either very disappointed & the fact we got a email saying they pay £20 Amazon voucher for 5 star reviews just shows how desperate they are for this

Stayed 3 nights in Aug 2022

2/10 Terrible

Ian

1 Jul 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

First time using this property and 'Luke Stays'. There are no staff at this property it is all\done by entry codes. On arrival there were no spaces left in the rear car park even though I was told there would be parking. The whole area is permit parking so trying to find a place to park is really quite difficult. Not what you need after a 100 mile drive and at 9.00 pm. Trying to enter the building from the car park (to drop the bags off) there was an unusual coded door lock that was not included in the pre visit video's. Entry by the code pad at the front door was okay and the code given was as notified in pre visit information. However, we could not find the key box that contained our key to the room. The room lock was not part of pre visit information and we were looking for a key lock that actually wasn't there. After nearly half an hour and in a fit of despair my partner found there was a key pad on the room door (it was really quite difficult to make the numbers appear - it already must be suffering from use). After several attempts as the touch pad didn't always recognise the touch, we gained access. The rooms were tiny; there was dust behind the bathroom door (clearly never been cleaned with bathroom door shut); the room was very hot - even with window wide open; bed was two singles pushed together and really quite uncomfortable. I particularly object to the paperwork to be completed in advance and the hided cost of the damage waver. Iwill avoid in future.

Stayed 2 nights in Jun 2022

4/10 Poor

Jenni

30 Jun 2022

Disliked: Amenities, property conditions & facilities

We didn't have a good experience with this property. When I booked I chose it as it had breakfast & good reviews. We found out a couple of days before the stay that it had changed ownership and was now 'staffless'. I only discovered there was no breakfast after phoning up when I got no reply to my message about dietary requirements. I was also faced with an extra £13 nonrefundable damage waiver fee before they'd release the check in codes. On the listing it said there was a refundable security deposit. They hadn't changed their Expedia listing at all. I am still waiting for the return call I was promised regarding a partial refund due to booking a service that wasn't provided and facing extra fees not agreed at booking. The room itself was very small, very tired looking, extremely hot & needing some tlc. Someone had clearly painted the ceiling at some point as there were flecks of white paint over the headboard, wall paper etc and the file telling us about all the non existing breakfast and room service was filled with flakes of dry paint. There was no toilet roll in the room. We messaged the owners (all communications were via WhatsApp) and they said they'd sort it. An hour later they called with the room code for an adjacent room so we could take their toilet roll. The bathroom is a wet room style so after showering you spend the rest of the night stepping into a puddle everytime you go to the toilet. The cleaner obviously never cleans behind the bathroom door either...

Stayed 2 nights in Jun 2022

10/10 Excellent

Claudia

16 May 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s was fine bed wasn’t very comfortable could do with more toilet roll

Stayed 2 nights in May 2022

2/10 Terrible

Jennifer

3 May 2022

Do not book!

We arrived and could not gain access to the hotel.The door was boarded up and the hotel was empty.Having spoken to staff at the neighbouring hotel, we were not the first people that day that had the same issue.Seemingly the hotel had been having issues with staff.i am awaiting a response and a refund.Do not book this hotel!!!!

Stayed 1 night in Apr 2022

2/10 Terrible

Julie

1 May 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel we booked did not recognise our reservation

We never checked in as we were unable to We rang several times and the system did not recognise our confirmation code We also tried chat bot and it stated it could not help but would find someone who could We waited over an hour and never heard anything so we drove back home to Nottingham

Stayed 1 night in Apr 2022

6/10 Okay

Malcolm

11 Feb 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice hotel but the rooms were cold

Stayed 1 night in Feb 2022

6/10 Okay

Peter

13 Dec 2021

Overnight stay

I was disappointed with the hotel. I expected shower gel and shampoo in the bathroom which is standard in most hotels these days. Also there was no complimentary water in the room. I was given a bottle on request. Overall I wouldn’t stay at this hotel again. I didn’t have breakfast as the ambience of the restaurant didn’t feel right.

Stayed 1 night in Dec 2021

10/10 Excellent

Daniela

12 Dec 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cosy room

Cosy room and very clean

Stayed 1 night in Dec 2021

10/10 Excellent

James

5 Dec 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What a great hotel and brilliant staff, I would stay here again

Stayed 1 night in Dec 2021

8/10 Good

Christopher

31 Oct 2021

Liked: Cleanliness, staff & service, property conditions & facilities

What was needed.

A place to sleep with breakfast, tick Bit noisy but otherwise fine Lovely staff

Stayed 1 night in Oct 2021

2/10 Terrible

Caroline

26 Oct 2021

I'm so disappointed with this hotel....i booked to stay at this hotel with a friend...we had 2 separate rooms... unfortunately my partner on that Monday had a heart operation....so obviously I contacted the hotel through the email that was sent to me..... i followed the link to cancel my booking... explained what had happened... that i had to cancel... which the manager acknowledged and was sorry to hear about my partner.... i then saw on my bank account that i was charged... rang the hotel....the manager denied i emailed him..sent him our correspondence... totally ignored me.....😡😡

Stayed 2 nights in Oct 2021

10/10 Excellent

David

23 Oct 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really good hotel, outstanding value for money, the service was first class even cooked my breakfast one hour earlier than the official start time, can’t fault the place at all

Stayed 1 night in Oct 2021

4/10 Poor

Sean

27 Sept 2021

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Old and tired, bathroom smelled of damp and door was mouldy. No shampoo or shower gel provided. Location was good and

Stayed 1 night in Sep 2021

10/10 Excellent

Suzanne

30 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely little hotel

I was travelling alone and felt safe and looked-after at all times. Room was small and immaculate, with everything I needed in it. Great breakfast and friendly and welcoming staff

Stayed 1 night in Aug 2021

8/10 Good

Paul

26 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service from start to finish, taxi service took a long time to arrive which was recommended and advertised on the grounds!

Stayed 1 night in Aug 2021

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