Historic Hotels & Resorts in Newcastle-upon-Tyne from NZ$160

"Staff refused to let us store food temporarily or use the microwave, saying it was “for breakfast only.” The response was a scripted, corporate line rather than any kind of reasonable customer service. We were travelling with two children under five and simply needed to heat food for one minute in the evening... a very small, practical request that was refused on what seemed like an arbitrary rule. It wasn’t the rule itself so much as the complete lack of flexibility or common sense. Good hospitality is about helping guests, especially families, not hiding behind rigid policies for situations that would take literally one minute to accommodate. The experience left us feeling unwelcome and poorly treated."

"Shower was flooding. Also be aware parking is £25 per day. "

"Clean room,clean bathroom,new showers .Staff friendly.Downstairs was bar restaurant with lovely food and drinks "

"Very nice and central place we had dinner and breakfast included food was great very friendly staff and plenty of parking"

"Friendly helpful staff, clean room, comfy big bed. Breakfast choice was reasonable. "

"It was very convenient location and many shops around and great stay"

"All ok. Will continue to stay here even though you now have to pay extra for the gym. "

"Good mostly clean hotel in a handy location. Room was beginning to look a little tired around the edges. Next to the Metrocentre and many shops and restaurants including a handy Toby Carvery for good value breakfast!"

"Friendly staff and "