Is The Marcel at Gramercy pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at The Marcel at Gramercy?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Marcel at Gramercy?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is The Marcel at Gramercy located?

Located in Manhattan, this boutique hotel is within a 10-minute walk of 5th Avenue and Flatiron Building. Empire State Building and Madison Square Garden are also within 1 mi (2 km). 23 St. Station (Park Av.) is 6 minutes by foot and 28 St. Station (Park Av. S) is 7 minutes.

The Marcel at Gramercy Reviews, Deals & Photos 2025

10/10 Excellent

Kayli

1 Jul 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Kind, caring staff with excellent service

Stayed 5 nights in Jun 2022

6/10 Okay

Stefan

14 Jul 2022

Liked: Staff & service, property conditions & facilities

Small room, 5 blocks from subway, friendly staff

Stayed 5 nights in Jul 2022

8/10 Good

John

6 Jul 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly helpful staff

Stayed 2 nights in Jun 2022

10/10 Excellent

dana

16 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

our staying at the ace hotel

our experience was very good- although it started badly )(our room was very dark), the stuff at the front desk were amazing (especially Osage the was so helpful and charming) and the rest of the trip (8 nights in total) was amazing location is great cool hotel vibes we enjoyed our stay very much!

Stayed 8 nights in Oct 2022

2/10 Terrible

Verified traveller

8 Jul 2022

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

The hotel was not clean or comfortable. The drapes were musty. The air conditioning barely worked. The room had two beds but there was no where to walk. The were no amenities and it was not an inexpensive place!

Stayed 3 nights in Jul 2022

4/10 Poor

Ashley

9 Jul 2022

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

The a/c in the room was leaking and they said it was just condinsation but it soaked the whole floor on that side of the bed. They also had the rooftop terrace closed and that was one of the main reasons we booked that hotel. On the plus they did give us unlimited water and held our bags after check out until our flight.

Stayed 3 nights in Jul 2022

6/10 Okay

Alexandra

1 Aug 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel constantly cancels reservations last minute or like a week prior and moves tourists to different “sister hotels”. I booked my trip one month prior and only chose this place because of the location. I had 2 kids with me and we were planning on walking to Central Park, Times Square etc. They cancelled on me at the time when I didn’t have an option to find another place near by, everything was booked already. The “sister hotel” they transferred us to was about 45 min walking distance away from Times Square so I ended up spending so much on all the Uber trips. Later I found out that it was not only me and they cancel on so many other people as well.

Stayed 3 nights in Jul 2022

2/10 Terrible

Astrid Eugenia

24 Jul 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Cancelaron mi reservación sin notificarme el mismo día de mi llegada según me dijeron a la 1 am que llegue por falta de agua !!! Cerraron el hotel sin aviso ni la mínima cortesía de un email o llamada. Me enviaron a otro hotel de la misma cadena 40 cuadras de diferencia, si quería, si no …. Solo se quedaba así !!!

Stayed 12 nights in Jul 2022

2/10 Terrible

Susannah

13 Jul 2022

Stayed 4 nights in Jul 2022

4/10 Poor

Giel

10 Jul 2022

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Super friendly people

Stayed 3 nights in Jul 2022

10/10 Excellent

Victor

9 Jul 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really loved this hotel. Excellent service from everyone you encountered, from the bellman to the maintenance staff to the front desk. Room was super comfortable and exceptionally clean. I don’t know when but the property clearly has been renovated recently and it shows. Neighborhood was great with restaurants and bars. Great place to stay!

Stayed 2 nights in Jul 2022

6/10 Okay

Nancy

8 Jul 2022

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Location was very convenient. Air conditioning was not sufficient for summer temperatures. Staff was very accommodating, but couldn't do anything about cooling. No in room refrigerator or coffee maker. 10th floor lounge was closed.

Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveller

8 Jul 2022

Liked: Cleanliness

Disliked: Staff & service

Stayed 3 nights in Jul 2022

2/10 Terrible

Brooke

2 Jul 2022

Stayed 1 night in Jul 2022

10/10 Excellent

Matthew

30 Jun 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2022

10/10 Excellent

Chantal

28 Jun 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Belle découverte. Mohamed à la porte est très serviable et aimable. Un homme souriants … endroit bien situé! Propre…

Stayed 3 nights in Jun 2022

10/10 Excellent

Claire

28 Jun 2022

Stayed 4 nights in Jun 2022

10/10 Excellent

Sharon

27 Jun 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an excellent option for staying in this neighborhood. Clean, comfortable and friendly and helpful staff. Only negative was street noise (but the front desk gives out free earplugs) and I didn't like that the layout of the hotel lobby is such that anyone can walk in and go up the elevators without being noticed by the front desk (no lobby security). But I would def still stay here again if I need to be in the neighborhood.

Stayed 2 nights in Jun 2022

10/10 Excellent

Carla

24 Jun 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 15 nights in Jun 2022

6/10 Okay

Jan

22 Jun 2022

Liked: Staff & service

Disliked: Amenities

Was disappointed for the price we paid. Bed was not comfortable, no coffee in room or lobby, room and bathroom very small. Room seemed tired. Staff was very friendly though. And location was quiet and safe.

Stayed 1 night in Jun 2022

4/10 Poor

Ji

20 Jun 2022

Disliked: Cleanliness, amenities, property conditions & facilities

Unlike their photos, this hotel was dirty, small, and old. When we got there they told us that they don’t provide daily cleaning- not sure why, so we didn’t have fresh towels or any cleaning done for the entirety of our 4 day stay. We also only got one tiny bottle of shampoo, conditioner, and body wash. When we asked for more the staff acted like we asked for something crazy. The room had issues with the electrical and our hairdryer did not work. The shower is tiny and gross and every time you shower your whole body touches the shower curtain. The air conditioning barely blows cold air and basically does not work. I do not recommend this nasty old small hotel.

Stayed 3 nights in Jun 2022

10/10 Excellent

Diana

19 Jun 2022

Liked: Staff & service, amenities, property conditions & facilities

The staff was without exception helpful and friendly. I also liked that housekeeping was limited.

Stayed 3 nights in Jun 2022

4/10 Poor

Victoria

18 Jun 2022

Disliked: Property conditions & facilities, room comfort

Disappointing, not 4* standard

Good central location. Hotel in general was shabby though, wallpaper damaged and peeling off. The reception area is maintained but rooms need some care. The bathroom porcelain was stratched and damaged. Very uncomfortable bed and extremely loud air conditioning. Disappointing that there's no fridge in the room and bottled water from reception is warm. Staff at reception were helpful but I do not believe this deserves 4 star rating

Stayed 3 nights in Jun 2022

6/10 Okay

Tomas

15 Jun 2022

Liked: Staff & service

Disliked: Amenities

The best thing about the Gramercy is the staff, who were more than willing to help us during our stay. The location on East 24 St. and 3rd is also convenient, but it can be noisy in the early hours when the bars empty. When it comes to the room, a chair would be handy, especially if you wish to sit down and write/work, rather than lying on the bed all the time. Moreover, what seemed to be a door to a cupboard for a minibar/fridge was basically just an empty space - having a small fridge in the room would be handy to keep drinks chilled. In addition, a kettle would be handy - if the Gramercy can supply an iron, ironing board and a hairdryer (which it did in our room), then a kettle and small fridge would also help. Cleanliness was a slight issue - the bedding is basic; aircon looked word and dirty; towels smelled of bleach; windows could do with a clean, etc. However, hotels in New York are seldom spotless. Though the image of the reception area in the Expedia listing is authentic, the rooms should match those images they hint at. Failure to do this is just disappointing for guests. Once the quality of the rooms is the same as the level of staff service, then the Gramercy can be a great place to stay at - the owners just have to invest, which I fear they won't!

Stayed 5 nights in Jun 2022

10/10 Excellent

Jorge

13 Jun 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was super friendly and helpful. Not a single issue from check-in to check out, and they were super accommodating to take care of our luggage after we checked out for no extra cost while we made time to go to the airport.

Stayed 4 nights in Jun 2022

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