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Reviews of The Jewel Hotel, New York

4 out of 5
The Jewel Hotel, New York
11 West 51st Street, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1486 out of 2015 reviews" "
Rating 8 - Good. 353 out of 2015 reviews" "
Rating 6 - Okay. 95 out of 2015 reviews" "
Rating 4 - Poor. 43 out of 2015 reviews" "
Rating 2 - Terrible. 38 out of 2015 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Elizabeth Blaise on 28 May 2024
Dear Lee,Thank you for the kind review regarding your hotel stay we are happy to hear that you enjoyed your stay.

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, easy access to various tourist attractions and subway entrances. The building is quiet and even in the city that never sleeps, we were able to get a great night’s sleep with barely any outside street noise. The room looks good and even though it was a bit small, it had just enough space for us to be comfortable. Overall a great experience and will not hesitate to go back.
Stayed 5 nights in May 2024
Response from Elizabeth Blaise on 28 May 2024
Dear Joy,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service & wonderful room
Stayed 3 nights in May 2024
Response from Elizabeth Blaise on 28 May 2024
Dear Paula,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Far enough from Times Square so it’s not noisy. Close to MOMA
Stayed 1 night in May 2024
Response from Elizabeth Blaise on 28 May 2024
Dear Andrea,Thank you for the kind review regarding your hotel stay we are happy to hear that you enjoyed your stay.

6/10 Okay

James

Travelled with partner
Outdated decor, loud night club bass playing all night
Stayed 2 nights in May 2024
Response from Elizabeth Blaise on 28 May 2024
Dear James,We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing. The location is perfect, but what really makes it great is the staff. I think it was the best client service I’ve ever received. The hotel also has a little coffee lounge which is great to hang out, have coffee, or work. I highly recommend this hotel if you are looking for an all in great experience
Stayed 2 nights in May 2024
Response from Elizabeth Blaise on 28 May 2024
Dear Alina,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fourth stay in this excellent hotel. Thank you.
Stayed 4 nights in May 2024
Response from Elizabeth Blaise on 28 May 2024
Dear Andrew,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Edward, Winchester

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Elizabeth Blaise on 28 May 2024
Dear Edward,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Melissa, Milford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very close to Radio City and an easy walk to 5th Avenue shopping and Times Square. There is a nice lounge available with plently of working spaces and coffee.
Stayed 1 night in May 2024
Response from Elizabeth Blaise on 28 May 2024
Dear Melissa,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Apryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Elizabeth Blaise on 22 May 2024
Dear Apryl,Thank you for your kind feedback of your hotel stay with us.We look forward to hosting you again.

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location next to Rockeffeler Centre ! great service !special thanks to Lesley she was very hospitable ....highly recommend this "jewel'' of a place
Stayed 2 nights in May 2024
Response from Elizabeth Blaise on 22 May 2024
Dear Mario,Thank you for your kind feedback of your hotel stay with us.We look forward to hosting you again.

10/10 Excellent

Luc-Olivier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Elizabeth Blaise on 22 May 2024
Dear Luc Olivier,Thank you for your kind feedback of your hotel stay with us.We look forward to hosting you again.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in May 2024
Response from Elizabeth Blaise on 22 May 2024
Dear Michael,Thank you for your kind feedback of your hotel stay with us.We look forward to hosting you again.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice overall.
Stayed 2 nights in May 2024
Response from Elizabeth Blaise on 15 May 2024
Dear Thomas,Thank you so much for taking the time to share such a glowing review of your recent stay at The Jewel Hotel. We are delighted to hear that your experience exceeded your expectations and that you enjoyed the various aspects of our hotel.

10/10 Excellent

Edward O

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful.
Stayed 3 nights in May 2024
Response from Elizabeth Blaise on 15 May 2024
Dear Edward O,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from Elizabeth Blaise on 8 May 2024
Dear David,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

8/10 Good

Christopher Kirt

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Elizabeth Blaise on 6 May 2024
Dear Christopher,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

6/10 Okay

Howard, Las Vegas

Liked: Cleanliness, staff & service
Loud elevator noise prevented me from getting a good night's sleep
Stayed 3 nights in Apr 2024
Response from Elizabeth Blaise on 6 May 2024
Dear Howard,Firstly, I want to express my deepest apologies for the inconvenience you’ve endured during your stay with us. I must say that I’m disappointed as well that we were not able to rectify the situation right away and until you were here with us. That is not our standard here and we always strive to provide exceptional customer service and attention to detail to our guest issues.Once again please accept our apologies.

10/10 Excellent

Sayda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at when you visiting NYC, the staffs are really friendly and helpful.
Stayed 1 night in May 2024
Response from Elizabeth Blaise on 6 May 2024
Dear Sayda,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jewel is a very nice hotel in a very good location across the street from Rockefeller Center. .
Stayed 2 nights in Apr 2024
Response from Elizabeth Blaise on 6 May 2024
Dear Barry,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best time in NYC. The Jewel Hotel had the best location near Rockefeller and Radio City Music Hall. Plenty of places around to eat and easy access to the subway, very walkable location. Staff was great, friendly and helpful. I would definitely stay here on return trips.
Stayed 5 nights in Apr 2024
Response from Elizabeth Blaise on 2 May 2024
Dear Sarah,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful and very helpful staff. Big rooms with bottled water and laundry facilities Will stay at Jewel again!
Stayed 4 nights in Apr 2024
Response from Elizabeth Blaise on 30 Apr 2024
Dear Lynne,It's our priority to create a welcoming and hospitable environment, and we're delighted that our staff's friendliness and attentiveness stood out during your visit. Your acknowledgement of their efforts is truly appreciated and will be shared with the entire team as motivation to continue delivering exceptional service.

10/10 Excellent

Donata

Liked: Cleanliness, staff & service, property conditions & facilities
The best choice for place to stay
Stayed 3 nights in Apr 2024
Response from Elizabeth Blaise on 30 Apr 2024
Dear Donata,It's our priority to create a welcoming and hospitable environment, and we're delighted that our staff's friendliness and attentiveness stood out during your visit. Your acknowledgement of their efforts is truly appreciated and will be shared with the entire team as motivation to continue delivering exceptional service.

10/10 Excellent

Yailemy

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from Elizabeth Blaise on 30 Apr 2024
Dear Yailemy,It's our priority to create a welcoming and hospitable environment, and we're delighted that our staff's friendliness and attentiveness stood out during your visit. Your acknowledgment of their efforts is truly appreciated and will be shared with the entire team as motivation to continue delivering exceptional service.

10/10 Excellent

Tais Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great
Stayed 6 nights in Apr 2024
Response from Elizabeth Blaise on 26 Apr 2024
Dear Tais Caroline,Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for.

10/10 Excellent

Michelle, au sable forka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff. Great location
Stayed 2 nights in Feb 2024
Response from Elizabeth Blaise on 26 Apr 2024
Dear Michelle,Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for.

8/10 Good

Regina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, location, and clean.
Stayed 3 nights in Apr 2024
Response from Elizabeth Blaise on 26 Apr 2024
Dear Regina,Thank you for taking the time to complete our survey. We are delighted to know you were pleased with your overall stay. Your survey will be shared with our entire Team, receiving feedback like yours is what we strive for.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at The Jewel Hotel was wonderful. The staff were so nice and very helpful anytime we needed help with anything. The location is great only being a few blocks from central park and a short walk to multiple subway lines making traveling across the city super easy. Would definitely recommend and stay here again!
Response from Elizabeth Blaise on 24 Apr 2024
Dear Anthony,Thank you once again for choosing the Jewel and we sincerely appreciate your recommendation. It would be our pleasure to welcome you back for another wonderful stay in the future. If there's anything specific you would like during your next visit, please don't hesitate to let us know.

10/10 Excellent

Michael Bryant, Indianapolis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Rooms are a bit small, but that’s New York.
Stayed 1 night in Apr 2024
Response from Elizabeth Blaise on 24 Apr 2024
Dear Michael Bryant,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel located in the heart of midterm. Easy walk to most main attractions or subway nearby to get you to other locations. Very clean and comfortable. Receptionists very nice. Bonus free coffee available!
Stayed 3 nights in Apr 2024
Response from Elizabeth Blaise on 24 Apr 2024
Dear Christine,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Eden

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Apr 2024
Response from Elizabeth Blaise on 24 Apr 2024
Dear Eden,Thank you once again for choosing the Jewel and we sincerely appreciate your recommendation. It would be our pleasure to welcome you back for another wonderful stay in the future. If there's anything specific you would like during your next visit, please don't hesitate to let us know.

10/10 Excellent

Afzaal

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location and great service and amenities
Stayed 3 nights in Apr 2024
Response from Elizabeth Blaise on 24 Apr 2024
Dear Afzaal,Thank you once again for choosing the Jewel and we sincerely appreciate your recommendation. It would be our pleasure to welcome you back for another wonderful stay in the future. If there's anything specific you would like during your next visit, please don't hesitate to let us know.

10/10 Excellent

Heather

Travelled with partner
This little boutique hotel is the perfect spot for a city experience. You are so close to food, shopping and entertainment. Of all the places we have stayed in NYC, this has to be our favorite. We will be back!
Stayed 4 nights in Apr 2024
Response from Elizabeth Blaise on 23 Apr 2024
Dear Heather,Thank you for your sharing your feedback at The Jewel Hotel There is nothing more important to us than to make our guest’s experience most pleasurable and welcoming during their travels. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Myrna K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and staff excellent
Stayed 3 nights in Apr 2024
Response from Elizabeth Blaise on 23 Apr 2024
Dear Myna,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Jacqueline

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The best hotel
Stayed 2 nights in Apr 2024
Response from Elizabeth Blaise on 23 Apr 2024
Dear Jacqueline,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

8/10 Good

Ugyen, Thimphu

Stayed 5 nights in Apr 2024
Response from Elizabeth Blaise on 24 Apr 2024
Dear Ugyen,Thank you for your rating of your recent hotel stay.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Walkable to Radio City Times Square Rockefeller center St Peters. Super clean. Fantastic staff. Fantastic lounge with fresh ground coffee 24/7.
Stayed 1 night in Apr 2024
Response from Elizabeth Blaise on 23 Apr 2024
Dear Mark,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Charles, Cumberland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to see Barry Manilow at Radio City and you can’t stay any closer. Typical NY room small but comfortable. Bed was only a full when I know I reserved bigger. Burger Bar across the street, 5th Ave right there. We’d definitely stay here again.
Stayed 1 night in Apr 2024
Response from Elizabeth Blaise on 23 Apr 2024
Dear Charles,Thank you once again for choosing the Jewel and we sincerely appreciate your recommendation. It would be our pleasure to welcome you back for another wonderful stay in the future. If there's anything specific you would like during your next visit, please don't hesitate to let us know

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the lounge and accessibility of the hotel. Staff was professional and informative. Highly recommend coming back ! Good security as well.
Stayed 3 nights in Apr 2024
Response from Elizabeth Blaise on 23 Apr 2024
Dear Erika,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Elizabeth Blaise on 23 Apr 2024
Dear Elizabeth,Thank you for your kind rating of your hotel stay.we look forward to hosting you once again.

8/10 Good

James, Wilmington

Liked: Cleanliness, staff & service, property conditions & facilities
Windows did not do a good job of blocking street noise. Other than that, it's a fine hotel
Stayed 1 night in Apr 2024
Response from Elizabeth Blaise on 23 Apr 2024
Dear James,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Camille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Friendly and quick check in! Parking garage just a block away! Clean spacious room! Comfy bed!
Stayed 1 night in Apr 2024
Response from Elizabeth Blaise on 23 Apr 2024
Dear Camille,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Rockefeller Center & theater district yet quiet at night for sleeping. Clean. Water & coffee on site for guests. Staff always available to assist. Great parking deal just down the street.
Stayed 1 night in Apr 2024
Response from Elizabeth Blaise on 23 Apr 2024
Dear Andrea,Thank you once again for choosing the Jewel and we sincerely appreciate your recommendation. It would be our pleasure to welcome you back for another wonderful stay in the future. If there's anything specific you would like during your next visit, please don't hesitate to let us know

10/10 Excellent

Joseph, Lincoln University

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Elizabeth Blaise on 23 Apr 2024
Dear Joseph,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Carmine F

Stayed 1 night in Apr 2024
Response from Elizabeth Blaise on 15 May 2024
Dear Carmine F,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

6/10 Okay

joanna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very very small
Stayed 1 night in Apr 2024
Response from Elizabeth Blaise on 23 Apr 2024
Dear Joanna,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elizabeth Blaise on 18 Apr 2024
Dear Catherine,It's our priority to create a welcoming and hospitable environment, and we're delighted that our staff's friendliness and attentiveness stood out during your visit. Your acknowledgment of their efforts is truly appreciated and will be shared with the entire team as motivation to continue delivering exceptional service.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at The Jewell. It is our favorite hotel in New York. It is somewhat of a boutique hotel conveniently located. The accommodations are great, the staff warm and welcoming, the price of rooms feel like a real bargain in NYC for what you get. It does not have a restaurant or bar so all food and drink needs must be sought elsewhere, but its NYC. You don't go there to eat hotel food. Five stars!
Stayed 4 nights in Apr 2024
Response from Elizabeth Blaise on 18 Apr 2024
Dear James,It's our priority to create a welcoming and hospitable environment, and we're delighted that our staff's friendliness and attentiveness stood out during your visit. Your acknowledgement of their efforts is truly appreciated and will be shared with the entire team as motivation to continue delivering exceptional service.

10/10 Excellent

michael

Stayed 2 nights in Apr 2024
Response from Elizabeth Blaise on 6 May 2024
Dear Michael,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful! A birthday I will never forget. The terrace, the cookies- everything was perfect !
Stayed 1 night in Apr 2024
Response from Elizabeth Blaise on 15 Apr 2024
Dear Erika,Our team works tirelessly to provide warm and attentive service, and your kind words about the staff's friendliness and willingness to assist mean a lot to us. It's heartening to know that you found the accommodations well-appointed. We strive to create a comfortable and inviting atmosphere, and we are thrilled to learn that we succeeded in doing so during your stay.