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Reviews of Inn on St Ann

3 out of 5
Inn on St Ann
1013 St. Ann, New Orleans, LA

Reviews

8.4

Very good

Rating 10 - Excellent. 497 out of 1001 reviews" "
Rating 8 - Good. 297 out of 1001 reviews" "
Rating 6 - Okay. 117 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Cal

Liked: Cleanliness
I got rebooked from here into a sister property that was an extra half mile away from the conference I was attending. Additionally the room I was rebooked into had absolutely no windows which was difficult to deal with. Check in was difficult, getting ahold of the hotel via phone was consistently difficult. Staff was friendly.
Stayed 6 nights in Apr 2024

4/10 Poor

Lesley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is far. The staff is very friendly!
Stayed 4 nights in Feb 2024

8/10 Good

Johnathan C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 3 nights in Mar 2024
Response from AM on 24 Mar 2024
So glad you enjoyed your stay with us!

8/10 Good

Savone felicita

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was very helpful . Room Was clean. Will Stay there again. Block was quiet, I was solo and felt safe!
Stayed 2 nights in Mar 2024
Response from AM on 19 Mar 2024
We are so glad to hear that you enjoyed your stay with us!! We’d love to have you again!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Sweet team working to help you TY
Stayed 2 nights in Feb 2024
Response from AM on 19 Mar 2024
So glad you enjoyed your stay!! We’d love to have you again!

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from AM on 18 Mar 2024
Thanks for the review!

6/10 Okay

Laura

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property is uncared for. Sink was clogged.
Stayed 1 night in Mar 2024
Response from AM on 14 Mar 2024
We do apologize about the clog in the sink. This property will be undergoing a total renovation beginning this month.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and friendly. Always made you feel welcomed. It was in a quieter part of town but still close enough to the action of NO. This building was established in 1830, it used to be a brothel, & it had once belonged to Marie Laveau’s husband. I would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from AM on 13 Mar 2024
Thank you for the great review!! We are so glad you enjoyed the history as well as the accommodations we provide!

10/10 Excellent

Esmeralda, CHICAGO

Travelled with partner
Liked: Cleanliness, staff & service
.
Stayed 3 nights in Mar 2024
Response from AM on 13 Mar 2024
Thanks for a great review!!

8/10 Good

Louise, Saginaw

Liked: Cleanliness, staff & service, property conditions & facilities
The property is quaint. Because it’s an older building there is no elevator. The staff was awesome!!
Stayed 1 night in Mar 2024
Response from AM on 11 Mar 2024
So glad the staff were able to take care of you during your stay! Check us out if you plan to visit New Orleans again and experience the property after renovations!

10/10 Excellent

Juliana

Liked: Staff & service, property conditions & facilities
Very friendly stuff, property is on the older side
Stayed 1 night in Mar 2024
Response from AM on 11 Mar 2024
Thanks for the great review!!

2/10 Terrible

Kerri

Stayed 4 nights in Feb 2024
Response from AM on 8 Mar 2024
We are sorry to hear that you did not enjoy your stay with us!

6/10 Okay

Monty

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The Inn on Saint Ann's is situated well in the French Quarter. It has historical charm but needs a refresh. The staff were friendly enough and accommodating. They communicated well and were eager to assist. I would provide this property as an option to friends when visiting New Orleans.
Stayed 3 nights in Mar 2024
Response from AM on 6 Mar 2024
We are happy to hear that you’d recommend us to friends who travel. And you’ll be excited to hear that this property will indeed be undergoing a complete renovation beginning March 2024. Please consider us again when traveling to New Orleans and let us know then if we’ve hit your expectations.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Response from AM on 7 Mar 2024
So glad you enjoyed your stay with us!

6/10 Okay

Niel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was nothing like the online photos. The safe didn't work, the phone didn't work, the water pressure was almost nonexistent, very little to no hot water. If there was a way to get a refund I would!
Stayed 2 nights in Feb 2024
Response from AM on 6 Mar 2024
We are sorry to hear that your experience was not what you had hoped for. We strive to make sure all of our guest have a comfortable, enjoyable, and safe time while visiting New Orleans. This property will be undergoing a total renovation beginning March 2024 so please consider us again once we’ve completed this rebranding and let us try again.

2/10 Terrible

Michele

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t get our room until 6:00. Had to wait in the lobby for 3 hrs. No internet, no hot water or pressure, no maids. Was promised a refund for 1 night which never materialized and they will not return calls. Shabby property. Stay somewhere else
Response from Am on 2 Mar 2024
We do apologize for the wait you encountered to get into your room. We were short on housekeepers that day and did the best we could to insure your room was clean, comfortable, and up to our standards. Compensation was given for the first night. Again we do apologize.

10/10 Excellent

Rebekah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the stay! There is a lock to the courtyard and a lock to the door, so definitely felt safe. Walking distance to the Louie Armstrong park, Bourbon Street, food, bars, local grocery, easy to catch an Uber, and staff will even help set up transport to the airport if needed. The staff were helpful and friendly. The ONLY real complaint I have is that the tub didn’t have a stopper or drain cover, but that’s it! Not a deal breaker by any means. Love, love, love… and will be back!
Stayed 1 night in Feb 2024
Response from AM on 1 Mar 2024
We are so glad you enjoyed your time with us in New Orleans!! Thank you for the positive review and we can’t wait to have you plan your next stay!!

6/10 Okay

Russell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived we were greeted and checked in to our room. Walked up to room 72 and found it to be clean, and in good condition. I was totally taken back by the fact that we had no windows, so it was basically a dark box. There is wear and tear on bathroom, and it would have been nice to have a small bistro table with a couple chairs in the room. There should be some information given when booking that the rooms are windowless
Stayed 4 nights in Feb 2024
Response from AM on 25 Feb 2024
Since our hotel is located in a historical home only a few rooms are located in the interior. We do apologize if this put a damper on your trip and overall experience. We ask that you try one of our sister properties for your next stay. Hopefully you enjoyed New Orleans and all the city has to offer

2/10 Terrible

barrett Dean

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from AM on 21 Feb 2024
We are sorry you didn’t enjoy your stay with us!

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had a problem at the check in, but they solved it the day after. The woman at the front desk was super nice and apologised for the problem it occurred to us. The room was great and the area is really close to many interesting points as well as the main streets of the French Quarter.
Stayed 2 nights in Jan 2024
Response from AM on 19 Feb 2024
We are so glad to hear that despite a minor occurrence at check in that our front desk agent was able to rectify it and you were able to enjoy your time in new Orleans. We hope if you ever come back that you keep us in mind for your next accommodations

2/10 Terrible

Marie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a horrible place to stay if you are a female. The picture that Expidia used presented a false narrative of the place. And there is not an elevator. I had to go across the street to the actual place to get a room. I left immediately.
Stayed 3 nights in Feb 2024
Response from AM on 18 Feb 2024
Hi MarieWe are sorry that you didn’t feel comfortable in our property and worried about safety. All of our properties are gated and require a keycard to enter. It is very secure. We apologize for how you felt but we do strive to provide accommodations that are safe, secure, and comfortable to all who stay.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the place
Stayed 2 nights in Feb 2024
Response from AM on 16 Feb 2024
We’re so glad that you enjoyed your stay with us!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AM on 16 Feb 2024
We are so glad you enjoyed your stay with us.

4/10 Poor

james

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Noone answers the phone for service, no 24 hour service. Outside patio is buckled and rotting causing trips and falls
Stayed 3 nights in Feb 2024
Response from AM on 16 Feb 2024
Hi JamesWe apologize about the phone system going down over the weekend and the delay in fixing it. Due to Mardi Gras we were unable to get the phone company in to address the issue with the city closing off the streets for them to drive down. We hope you enjoyed your time in the city and plan to visit again!

10/10 Excellent

Susan Lynn

Travelled with partner
Liked: Cleanliness, staff & service
The bed and shower are great The room I very small need paint
Stayed 4 nights in Feb 2024
Response from AM on 13 Feb 2024
Thank you for the feedback. We are glad you enjoyed your stay!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from AM on 11 Feb 2024
Glad you enjoyed your stay with us!

10/10 Excellent

Jean, Lakeland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a much older facility than what im used to staying out, but it is well maintained, clean and charming. The only thing missing is an elevator.
Stayed 1 night in Feb 2024
Response from AM on 9 Feb 2024
Glad you enjoyed your stay with us!

2/10 Terrible

Matthew

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Im disappointed in Expedia Going back to booking
Stayed 1 night in Feb 2024
Response from AM on 8 Feb 2024
Sorry you did not enjoy your stay with us.

10/10 Excellent

Deirdre, Detroit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attendants at the property were so nice to me and made me feel at home, they helped me find things to do and places to eat at. I arrived at this venue super sad and they made my experience way better. My room was quiet and the outdoor view from the room is beautiful.
Stayed 1 night in Feb 2024
Response from AM on 6 Feb 2024
So glad you enjoyed your stay with us!

6/10 Okay

EK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from AM on 6 Feb 2024
Sorry you didn’t enjoy your stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest review
Comfort and convenience to the French quarter . Also it doesn’t break your budget .
Stayed 3 nights in Feb 2024
Response from AM on 6 Feb 2024
So glad you enjoyed your stay with us!

8/10 Good

Shanterika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mr. Dewayne treated me like family. He provided excellent support in terms of dining and transportation recommendations even loaned his umbrella to me on a rainy day. I would definitely stay again. The area was safe and within walking distance, about 10 min., from bourbon street attractions.
Stayed 2 nights in Jan 2024
Response from AM on 4 Feb 2024
So glad you enjoyed your stay!

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service as always. My husband and I adore this property and will choose to stay here over and over.
Stayed 3 nights in Jan 2024
Response from AM on 2 Feb 2024
So glad you enjoyed your stay with us!

8/10 Good

Amy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jan 2024
Response from AM on 3 Feb 2024
Glad you enjoyed your stay!

8/10 Good

Amber, san antonio

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a great quick stay! It is so convenient and walkable to get to all the classic spots and very reasonable prices. The staff we encountered were all very nice and everyone was working hard! As others have mentioned these are old buildings so expect to have skinny walkways and no elevators. They only bummer was that our water wouldn’t get hot or even warm in the shower and because we were given a room in their sister property across the street the Wi-Fi didn’t reach and I unfortunately had no service in the room. Super minor stuff but it was such a great location for a very quick trip to New Orleans!
Stayed 1 night in Jan 2024
Response from AM on 30 Jan 2024
So glad you enjoyed your stay with us!

8/10 Good

James, Cheboygan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from AM on 30 Jan 2024
So glad you enjoyed your stay with us!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Would definitely stay again.
Stayed 4 nights in Dec 2023
Response from AM on 24 Jan 2024
Glad you enjoyed your stay!!

6/10 Okay

gary

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from AM on 24 Jan 2024
Thanks for the feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from AM on 24 Jan 2024
Glad you enjoyed your stay!

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from AM on 24 Jan 2024
Glad you enjoyed your stay!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and went above and beyond during our stay. All day and night they were available to assist and did with immense kindness and care. Greatly appreciate making our trip that much better.
Stayed 3 nights in Jan 2024
Response from AM on 21 Jan 2024
So glad you enjoyed your stay!

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service
The staff treated us very well
Stayed 3 nights in Jan 2024
Response from AM on 18 Jan 2024
Glad you enjoyed your stay!!

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, amenities
The photos of this property do not adequately represent the conditions of the room. On a positive note, the rooms were very clean. The woman at the front desk was nice, but not welcoming in anyway. There were other staff that were more welcoming during our stay when we came back from a walk. Our room had curtains/blinds (three of them) that were broken. We were not able to let any natural light into our room during the day. Overall, this hotel stay was adequate for our one night stay, but we were not overly impressed with this property.
Stayed 1 night in Jan 2024
Response from AM on 16 Jan 2024
Sorry we did not meet your expectations!

10/10 Excellent

Jonatan, New Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay. The staff is amazing, cant get better location than this and very New Orleanian vibe
Stayed 5 nights in Jan 2024
Response from AM on 16 Jan 2024
So glad you enjoyed your stay!!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff that will take care of you if you need anything during your stay. Historic building and location at a fraction of the price of its competition. Really happy with this stay.
Stayed 2 nights in Jan 2024
Response from AM on 15 Jan 2024
Thanks for the feedback!! Glad you enjoyed your stay!!

10/10 Excellent

chonpathathip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from AM on 15 Jan 2024
Thanks for the feedback!!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from AM on 15 Jan 2024
Thanks for the feedback!!

10/10 Excellent

Keirahyin

Stayed 1 night in Jan 2024
Response from AM on 30 Jan 2024
So glad you enjoyed your stay with us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from AM on 8 Jan 2024
Thank you for the feedback!!