Search Country House in Naucalpan

"Wonderful staff. Best spa amenities and services."

"Great hotel, good restaurants well located"

"Cleaning staff was very nice and accommodating. Beds were a little on the hard side. But overall good and good location."

"Clean room, friendly staff"

"Although the hotel had some positive aspects, our opinion is heavily influenced by the very poor service we had in the Fiesta club restaurant. At breakfast in particular the staff were extremely discourteous to us. We had to constantly ask and re-ask for basics like coffee or replacement cutlery and the staff appeared to do their best to ignore us even when we made it obvious we needed something. To be fair some restaurant staff were lovely on the evening service. We complained to the restaurant staff directly but felt so strongly we went to reception and asked for the manager to voice our frustration. After reception taking our complaint and promising to have the manager contact us there was no feedback to us in any form. This has left us feeling that the hotel does not care about its guests negative experiences. I do not normally rate a hotel if it is not exceptional but I feel so strongly about this negative experience I fell compelled to complete this review"

"We arrived at 5:00 PM to check in and were directed by reception to Room 302, only to be told by a cleaner that the room wasn’t ready and that we would need to wait. Check in begins at 3:00 PM. Eventually, reception assigned us a different room, but when we got there, the door was already open, which felt unusual and concerning. Unfortunately, the condition of the room was unacceptable: The bed frame was broken at both ends, with pieces lying on the floor. There were puddles of water next to the bed, along with long hairs on the floor and even on the shower wall. The sink counter also had a noticeable hole in it. To make matters worse, the room was advertised on Expedia as having air conditioning, which was a key reason we booked it...but it did not work. No remote or function to turn it on. We had booked this room simply to store our luggage, rest, and take a shower before our flight. However, given the state of the room and bathroom, we didn’t feel comfortable doing any of those things. We ended up leaving early and spending our time elsewhere until our flight. Overall, a very disappointing experience. Would not recommend"

"Good"

"Food, service, rooms, amenities, and staff were first class all the way. I will be back."

"Hotel is next to the bars and I could hear the music going until 4am every night. The shower had no hot water, the TV would constantly stop working and a small M&M bag was over $3. My room was only cleaned 1 day out of 4. I spoke to the front desk but they never rectified anything. "