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Reviews of Marley Resort & Spa

4 out of 5
Marley Resort & Spa
West Bay Street, Cable Beach, New Providence, Nassau

Reviews

6.6
Rating 10 - Excellent. 61 out of 257 reviews" "
Rating 8 - Good. 75 out of 257 reviews" "
Rating 6 - Okay. 43 out of 257 reviews" "
Rating 4 - Poor. 43 out of 257 reviews" "
Rating 2 - Terrible. 35 out of 257 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel and grounds have definitely not been updated in a very long time. The pics are probably from when the hotel opened and are not accurate at this time. Found someone’s night cap behind the bedside table and small ants in the room. Staff was very nice and had an enjoyable time in the bar area. Excellent seafood quesadillas!
Stayed 1 night in Dec 2020

2/10 Terrible

Jim, Phoenix

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is tired. Occasionally rooms were serviced. No hot water first day etc. Staff were friendly but other than that this place should not be in business. I rate them a 1 out of 10 and the reason they get one is for pleasant staff
Stayed 6 nights in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bartender/ dining hostess wasn’t so pleasant. Did not tell us to go to our table or even acknowledge us. Took 10 minutes for her to walk to our table. The other staff were professional & very respectful & pleasant. Easy upgrade! Beautiful rooms & hotel. Food was AMAZING, pricey but well worth it! Will definetly book again.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
This a rustic hotel, you feel that you are in the Bahamas, staff were great, yeah ok it needs a bit of tlc, but that's part of it's charm, good location, some good restaurants nearby, we had a great time here, everything happens a bit slower here, but hey! this is the Caribbean, also a must for Bob Marley fan's, we would definitely stay here again.
Stayed 8 nights in Mar 2020

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is a 2 star operation
Our hotel room was not cleaned daily.The tv didn’t work. We could only get one room key which was inconvenient for the three people in the room.The loveseat in the room was very uncomfortable so they were nowhere to sit and read. The bed was so high that you had to use a stool to get into it. The grounds were noisy and there was garbage around the property and lots of broken glass and bottles in the parking lot. The breakfast was basic and the service was poor. We had to repeatedly ask for more coffee which was tempted and ask for more milk too. We asked for juice but it usually did not show up. The pool was dirty and they did not have beach chairs on the beach.Would not recommend this property to anyone.
Stayed 5 nights in Mar 2020

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
It was waterfront. I definitely wont be recommending it to anyone.
Stayed 6 nights in Mar 2020

2/10 Terrible

Madji

Disliked: Amenities
Wifi not working, really poor breakfast... it doesn’t worth thé price. I would not advise it
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. The staff was helpful and the food good
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique atmosphere. Wonderful and friendly staff. Quaint, relaxing and not overcrowded. Close to airport. Their tropical lobster salad is a must try for any foodie.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Full of rats and you can smell the mold smell inside the room.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not worth it at all. Very disappointing.
We arrived there and it was very different than normal resorts. The front was littered with cigarette butts. Pools were being filled. You couldn’t swim at the beach. Drinks are outrageously priced, we did not try the food, but had overheard that the price was high as well. Internet and cable did not work. No phone to call for assistance. Needless to say we were there for one night. Would not recommend going and will not be returning.
Stayed 2 nights in Jan 2020

4/10 Poor

Edward, Washington DC area

Travelled with partner
Disliked: Staff & service, amenities
The food was expensive and poor quality. The staff was friendly. The free breakfast was very limited to ONE cup of coffee, ONE egg, 2 bacon slices, and toast. They never asked for refill coffee or anything else. The room was large, the bed was comfortable, many things broken, extra towels was impossible. I wouldn't recommend this place to anyone.
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Went to the Marley resort on January 18th with my wife and my 11 year old son. The room I stayed was called legend and it was amazing. You have a whole apartment to yourself, living room plus bedroom and a enormous bathroom. What was most amazing was the incredible view from your huge balcony. The hotel is right on the beach literally and the beach was very private. The whole time I was the it’s was just us on the beach and nobody else. The beach was beautiful but it was really wavy at times and that could be due to the season we went. The staff at Marley resort are really laid back and easy going and their service was amazing. The food at hotel restaurant is definitely tasty but also comes with a big price tag. I ate at the resort still but also right across the street you have a pizza place, Asian restaurant and a grocery store so on some days we would just eat out which was much more affordable. If you are looking for a quite relaxing place in the Bahamas that doesn’t have that busy resort feel then this is the place for you.
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Quiet, amazing personal, great views, clean and comfortable rooms, food was great
Stayed 1 night in Jan 2020

8/10 Good

Kim A.

Liked: Cleanliness, staff & service, room comfort
Get the king with the balcony
Majority Rules holiday so restaurant and bar were closed. Johnathon very helpful!
Stayed 1 night in Jan 2020

4/10 Poor

Gene, Reston, Va

Travelled with family
Disliked: Staff & service, property conditions & facilities
Location is good. Room service do not exist unless asked. Breakfast is a joke. One egg, two stripes of bacon, one piece of bread, butter and cup of worm coffee. Everyday the same.
Stayed 10 nights in Dec 2019

4/10 Poor

Jo, VA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The best attribute of this property was the view. The view was amazing from our room/balcony. However, there were several cons that need attention. The hot tub was ice cold during our 5 day stay even though we told staff about it. When we arrived, there were no towels in our room and a half full roll of toilet tissue. The floors were dirty in our room. The carpet on the steps going up to our room was stained and filthy. We had to ask from towels and toilet tissue on several occasions. The continental breakfast was good, but you are only allowed one cup of coffee or one cup of juice. Coffee refills cost $4 each and you are not told this up front. The front office hours are not consistent so you never know when someone is available. There was a private event during our stay that we not aware of until it was happening. During the event, the paying resort guests were treated like they were not paying guests. They closed down the bar and restaurant to the resort guests, with no prior warning. I will not stay here again and would not recommend this resort to others.
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property has the potential to be really nice but everything is falling apart. The tile that lines the pool is falling off and the pool and hot tub are not maintained, murky and dirty. Trash isn't picked up, fresh towels weren't available, our room wouldn't lock properly and the shower didn't work. There is trash and junk piled up everywhere, it's just kind of sad, really.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2019

2/10 Terrible

L&R-Vitali, Jamaica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival you were greeted wonderfully by the staff. Shawna gave us a tour of the property while waiting to check in as we were early. Throughout our stay Shawna and Anthony were very kind and helpful. The continental breakfast consist of one egg, one toast, one piece of bacon or one muffin and some days fruit other is not. One evening the restaurant was closed before 5 PM and when we went to eat they told us they had to close due to bad weather, it was just rain. they also closed on Christmas day without warning guests. The rooms were not cleaned regularly and our carpet seems like it had not been vacuumed in months and months. They did not replenish the water, coffee, soaps and even the towels when we had tossed them on the floor or toilet paper without asking. The jacuzzi tub did not work and I kept getting told they were busy but would send somebody up eventually which never happens. The swimming pools and hot tub appeared to need major cleaning. The hallways and stairwells were never washed or swept the whole time we were there and horribly filthy. The location was not horrible but it was on the west end of town making it a long walk to get into town. The views were spectacular. After talking to many other guests they told me that had the same experiences. For the price I paid I would not stay at this resort again.
Stayed 4 nights in Dec 2019

4/10 Poor

PANAGIOTIS

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am stupid who paid a lot of money
Friendly people with a smile However everyday we had to complain for bathroom tissue,shampoo,towels, The bed was 4 feet in height so I had to use a chair to climb up No telephone in the room ,to communicate between rooms. No hair blower in the room;we requested one and we got it 2 days later
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019

4/10 Poor

Evangelia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge disappointment and mistake
Marley resort has been the biggest disappointment and ripoff of my extensive vacation history. We stayed 6 nights unfortunately. Our first room had no warm water to shower with a small frog jumped out of the drain onto my foot. We switched rooms the following day to the “Legend” room which was supposed to be deluxe and had to leave our room each time to get WiFi. On 2 occasions there were no towels in the room until 7 PM. On some days there weren’t even pool towels. My parent had no toilet paper and had to come to the front desk to ask for some. Old shampoo bottles and bars of soap were in the bathroom before we checked in. The included breakfast was scrambled eggs with bacon with no other option. Unlike most resorts in the area that offer a heated pool, this hotel does not and the pool is colder than the ocean. The hot tub stopped working on the third day and nothing was done to fix it. To say this establishment is a total embarrassment is an understatement. We paid 400 DOLLARS per night at this place and it rivals a hostel not even a motel. Please save your money and go elsewhere. I’m appalled by the poor management and service and wouldn’t recommend staying here ever. You’d be better off at a much cheaper chain that actually has standards.
Stayed 1 night in Dec 2019

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and Funky! Short bus ride from town.
Lovely room in a quirky, funky, boutique hotel. Lots of interesting memorabilia and accents. Ocean view room was amazing! Spacious, bright, balcony overlooking the ocean. Not a lot of beach area or ways to walk is the only drawback, in my opinion
Stayed 2 nights in Dec 2019

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at The Marley Resort and Spa!
Beautiful location right on the beach. Lots of Marley artifacts and history. Delicious food custom made to order. Fun outdoor bar with a great vibe. Mystic spa was very relaxing and great for jet lag. Close to an outdoor market with local artists. Off the beaten path and away from the larger tourist hotels - perfect getaway!
Stayed 2 nights in Dec 2019
Response from Reservations on 11 Dec 2019
Thank you for your review! Glad to hear you enjoyed your stay

8/10 Good

Steve, Nebraska

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host “Bob” was awesome. He was extremely helpful during our stay.
Stayed 6 nights in Jun 2019
Response from Reservations on 11 Dec 2019
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and my son were there and they love the place!
Stayed 3 nights in Nov 2019
Response from Reservations on 11 Dec 2019
Glad to hear it!

4/10 Poor

Nick

Liked: Staff & service
Disliked: Property conditions & facilities
Not so great
All the rooms are upstairs with no elevator. The pools are freezing cold. And they hit you up for timeshare/vacation sales.
Stayed 1 night in Nov 2019
Response from Reservations on 11 Dec 2019
Sorry to hear you were not happy with your stay.

4/10 Poor

Verified traveller

Stayed 5 nights in Oct 2019
Response from Reservations on 11 Dec 2019
We are sorry that you were not happy with your stay. Please message us to let us know more.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Loved the beach view from our balcony, the private feel of the property and it’s beach. The property has so much potential but was not well maintained. The hot tub never worked, the pools were dirty and extremely cold. Our room was missing artwork and curtains shown in room pictures. The door looked like some had tried to break in and had been hastily fixed. Holes were patched in the walls and not painted over. No beach towels were available on property. Half the menu was not available on a regular basis. Staff were nice and tried to be helpful but manager was never there and we needed her to unlock things like the towels we never had access to. Our last day the room was not cleaned with no explanation except that the manager was not there. The security guard made our breakfast one day when no one else was around to help us. Things could be better there.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Reservations on 23 Oct 2019
Thank you!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

expedia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort should be close and rebuild again
The resorts is dirty. They fixed my bed with the same used sheets. The bathroom floor was so dirty that we had to take a bath with sandals on at all the time.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was very unique. The bar and food was pricey
Stayed 1 night in Sep 2019
Response from Michelle on 16 Sept 2019
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not the ritz or a sandals resort so if that's what you want you will be disappointed. What it is, is friendly and unique. All decorated with tributes to Bob Marley. The pools are nice and ocean front, there is a beach to the left. Everyone is so kind. It is a small place but we loved the atmosphere. We stayed in the ocean front- one love- room. King bed, Jacuzzi tub, beautiful tiled bathroom. Took a bus for 1.25$ each to town to eat fish fry. Very fun and safe and easy. It stops in front of the resort.
Stayed 1 night in Sep 2019
Response from Reservations on 16 Sept 2019
Thank you for your review! We look forward to seeing you again soon.

4/10 Poor

Knowles, Freeport

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff and property owners needs training in hospitality, very disappointing experience....
Stayed 1 night in Aug 2019
Response from Reservations on 16 Sept 2019
We are very sorry to hear you were not happy with your stay. Please reach out to us directly with more details of your experience.

4/10 Poor

Daniel

Travelled with group
Disliked: Property conditions & facilities, room comfort
We travelled with another couple who stayed in one of the King ocean suites. They loved it. We however stayed in a queen garden room. Dirty blanket on bed as bedspread. The room was completely infested with mosquitos with several squashed mosquitos blood and all on the walls. The property overall was OK. Beach and pool area was beautiful. Bottom line: Stay in a king suite and do not eat there.
Stayed 2 nights in Aug 2019
Response from Reservations on 16 Sept 2019
We are sorry to hear you did not enjoy your stay. We will forward your comments to management for review.

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is dated to say the least. The day I checked in the power went out,left me with no WiFi, water, tv, or access to the safe. I put my valuables in the safe, never prompted me for a code and locked, no access to open it. The manager left the property, he was the only one with a key so I was left with no ID, cash or purse for the day. I had to bathe with bottled water since they back up generator was also broken and with no power means no water either. Once the power came back on the WiFi & tv still did not work. While I was walking down the stairs from my room I fell and messed my knee and toe up (thought i broke my toe); when I told Russel the manager about the stairs not being well lit he argued with me saying they were and he would get his grounds person to look into. Not once did he ask if I was ok, did I need anything, I was in shock the lack of compassion. Room is also very dark, no lamps in the room, just 2 ambiance lights with are very dim. Rooms have no phone for local calls either which would have been nice since the WiFi didn't work. The water trickles out of the shower and you have to let it run for 8 minutes before you get hot water, then it is scolding hot; no in-between. The towel rack fell off the wall, the vanity mirror was under the sink as it fell off the wall too. The railing around the bar is also loosing and coming out of the concrete, if you leaned on it for support you would probably fall. This is no resort and needs new management.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The staff waa really friendly. Also pool with a great view to the beach.
Stayed 4 nights in Aug 2019
Response from Reservations on 16 Sept 2019
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Reservations on 16 Sept 2019
Thank you!

8/10 Good

Kara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Reservations on 16 Sept 2019
Thanks!

2/10 Terrible

Randy, Shaw, Mississippi

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The shower cold water didn’t work. The fridge didn’t work. The stove top didn’t work. Three receptacles in the kitchen didn’t work. The cold water st the kitchen sink didn’t work. The A/C wasn’t adequate enough to cool the room. The Jacuzzi didn’t work. The staff was rude at check in, she showed us the room and said she was busy and would get back with us to go over details of the resort. I never saw her again. There was no continental breakfast, three boxes of dry cereal no milk. The coffee was old and not well made. The pools were not clean, and the beaches were nasty. The buildings were in disrepair however the courtyard was very pretty. The parking area was littered with trash. Service was non existent. I would not recommend this Resort to anyone. There is no way it has a 4 1/2 star rating. Has to fill buckets with ice to keep the food in the fridge cool. The shower head in the bath was clogged and impossible to shower.
Stayed 4 nights in Jul 2019