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Reviews of Hilton Naples

4 out of 5
Hilton Naples
5111 Tamiami Trl N, Naples, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 1006 reviews" "
Rating 8 - Good. 203 out of 1006 reviews" "
Rating 6 - Okay. 64 out of 1006 reviews" "
Rating 4 - Poor. 28 out of 1006 reviews" "
Rating 2 - Terrible. 17 out of 1006 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Allan J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk was the best.
Stayed 1 night in May 2024
Response from Jenna on 9 May 2024
Hello Allan,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Vickram, Coral Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jenna on 10 May 2024
Hello Vickram,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

2/10 Terrible

Keona

Business traveller
Disliked: Cleanliness, amenities
The property has plumbing issues, the rooms weren't clean, and the steakhouse was not great
Stayed 3 nights in Apr 2024
Response from Jenna on 9 May 2024
Hello Keona,Thank you for taking out the time to write us a review. Our apologies for the inconveniences you were challenged with during your stay, I'll be sure to share your comments with management. This is not Hilton standards as we strive for our guest to have a rewarding stay. We hope this does not deter you from giving us another opportunity in the future.

10/10 Excellent

Eleonora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Apr 2024
Response from Jenna on 7 May 2024
Hello Eleonora,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience! Highly recommend & would stay again.
Stayed 1 night in May 2024
Response from Jenna on 7 May 2024
Hello Michael,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, comfortable clean rooms and huge bed.
Stayed 7 nights in Apr 2024
Response from Jenna on 7 May 2024
Hello Lee,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Priscilla, NYC

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous gym!! Ample room, fresh air, more than 2 machines, variety of equipment. Good standard food offerings but elevated by superb staff. Many thanks to Isabella at front desk for all her gracious assistance.
Stayed 2 nights in Apr 2024
Response from Jenna on 5 May 2024
Hello Priscilla,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff was very accommodating
Stayed 4 nights in Apr 2024
Response from Jenna on 5 May 2024
Hello Lynette,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Keri, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly check in, room was spacious and clean. Surrounding area was safe and walkable with plenty of options for dining
Stayed 1 night in Apr 2024
Response from Jenna on 2 May 2024
Hello Keri,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked all I checked above. This Hotel is very good in most respects. However, the TV service is well below our expectations: A. TV guide does not show any info except for the channel name. That makes almost all channels, except news and weather very much unusable - you can only guess what is on, when it started and what's next. B. No HDMI ports!?!?! Thus, I can not stream via TV what I do like, instead of usual mediocre array of hotel's choices.
Stayed 7 nights in Apr 2024
Response from Jenna on 2 May 2024
Hello David,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Jeffrey D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean, wuiet and conveniently located.
Stayed 5 nights in Apr 2024
Response from Jenna on 2 May 2024
Hello Jeffrey,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property in a great location, excellent restaurant
Stayed 1 night in Apr 2024
Response from Jenna on 2 May 2024
Hello James,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Trifunce, Crown Point

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, could not find anything that we could say that was wrong or bad.
Stayed 3 nights in Apr 2024
Response from Jenna on 29 Apr 2024
Hello Trifunce,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Maria

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel with great shuttle service to clam pass beach
Stayed 2 nights in Apr 2024
Response from Jenna on 29 Apr 2024
Hello Maria,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
This facility was clean, and the customer service was excellent both in the hotel and the restaurant. The only downfall is the greenhouse and abandoned building to the side, but the proximity to everything made up for that.
Stayed 4 nights in Apr 2024
Response from Jenna on 30 Apr 2024
Hello Nadia,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel / close old Naples and golf courses we were playing at.
Stayed 3 nights in Apr 2024
Response from Jenna on 27 Apr 2024
Hello Antonio,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay. We hope to see you again in the future.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, well kept hotel. Staff was great. We stay 2 nights on our way to Marco. This was the perfect spot to stay to see Naples. Chairs for the beach were provided at the desk which was very easy and convenient. We will definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Jenna on 27 Apr 2024
Hello Keith,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Jason, Northville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jenna on 27 Apr 2024
Hello Jason,Thank you for taking out the time to write us a review. I'm glad you enjoyed our overall stay with us. We hope to see you again in the future.

10/10 Excellent

Wilfredo

Excellent
Stayed 1 night in Apr 2024
Response from Jenna on 27 Apr 2024
Hello Wilfredo,Thank you for taking out the time to write us a review. I'm glad you enjoyed our overall stay with us. We hope to see you again in the future.

10/10 Excellent

Michael, Freeport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jenna on 24 Apr 2024
Hello Michael,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Jenna on 24 Apr 2024
Hello Matthew,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jenna on 24 Apr 2024
Hello Juana,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice
Stayed 6 nights in Apr 2024
Response from Jenna on 21 Apr 2024
Hello Diane,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Susan

Stayed 2 nights in Apr 2024
Response from Jenna on 21 Apr 2024
Hello Susan,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

6/10 Okay

angel, WESTON

Business traveller
Liked: Cleanliness
It looks like the TV remote control was never clean it, full of dust glue it in between the buttons. When I checked in an empty glass of wine was sitting next to my room front door, I mentioned to the front desk right away, I checked out this morning, the glass of wine was still there.
Stayed 1 night in Apr 2024
Response from Jenna on 17 Apr 2024
Hello Angel,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

XIAOWEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supper clean and the customer service was pretty good. Strongly recommend to all my friends.
Stayed 2 nights in Apr 2024
Response from Jenna on 24 Apr 2024
Hello Xiaowen,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Hermes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good not excellent
Stayed 2 nights in Apr 2024
Response from Jenna on 17 Apr 2024
Hello Hermes,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up !
Stayed 1 night in Mar 2024
Response from Jenna on 14 Apr 2024
Hello Roland,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Dirk

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was our 24 year anniversary. The Joel sent up a cheese tray with champaign. So nice!
Stayed 1 night in Apr 2024
Response from Jenna on 12 Apr 2024
Hello Dirk,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

G., Signal Mountain

Stayed 10 nights in Mar 2024
Response from Jenna on 29 Apr 2024
Hello G,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Pavlina

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a bit outdated
Stayed 1 night in Apr 2024
Response from Jenna on 8 Apr 2024
Hello Pavlina,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Leslie, Appleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the shuttle service with towels, chairs, and water to the beach. Rooms were comfortable and quiet. It was SO nice to have the beds made and towels replaced each day. We liked the it was within walking distance to the beach and a short drive to Whole Foods. Nice gym and pool area as well.
Stayed 3 nights in Mar 2024
Response from Jenna on 8 Apr 2024
Hello Leslie,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jenna on 9 Apr 2024
Hello Erica,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for take time to relax
Stayed 2 nights in Apr 2024
Response from Jenna on 8 Apr 2024
Hello Raul,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Nikolay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area is little bit small and crowded, last beach shuttle in 4pm, but overall everything is good.
Stayed 2 nights in Mar 2024
Response from Jenna on 5 Apr 2024
Hello Nikolay,Thank you for taking out the time to write us a review. I' glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Misael

Travelled with partner
Liked: Amenities, property conditions & facilities
Cool
Stayed 1 night in Mar 2024
Response from Jenna on 5 Apr 2024
Hello Misael,Thank you for taking out the time to write us a review. I' glad you enjoyed your overall stay with us. We hope to see you again in the future.

6/10 Okay

Lorenna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The place is quite nice but the showers are very old and a bit noise
Stayed 4 nights in Mar 2024
Response from Jenna on 5 Apr 2024
Hello Lorenna,Thank you for taking out the time to write us a review. I' glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Elizabeth De

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Jenna on 5 Apr 2024
Hello Elizabeth,Thank you for taking out the time to write us a review. I' glad you enjoyed your overall stay with us. We hope to see you again in the future.

6/10 Okay

María silvana, Miami F

Travelled with family
Disliked: Property conditions & facilities
the property is in a good condition, the customer service really work, But the room is so old, in a really poverty condition, the mattress are so old and should be change immediately.
Stayed 2 nights in Mar 2024
Response from Jenna on 8 Apr 2024
Hello Maria,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

2/10 Terrible

Tetiana

Stayed 1 night in Mar 2024
Response from Jenna on 17 Apr 2024
Hello Tetiana,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jenna on 2 Apr 2024
Hello Patty,Thank you for taking out the time to write a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, affordable hotel in a decent area.
Stayed 3 nights in Mar 2024
Response from Jenna on 27 Mar 2024
Hello Gerald,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Jenna on 2 Apr 2024
Hello Eduardo,Thank you for taking out the time to write a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jenna on 27 Mar 2024
Hello Teresa,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Jenna on 25 Mar 2024
Hello Stephen,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Maria, Miramar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and the restaurant is good We had breakfast at their restaurant and was amazing
Stayed 1 night in Mar 2024
Response from Jenna on 25 Mar 2024
Hello Maria,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Jeffrey, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jenna on 27 Mar 2024
Hello Jeffrey,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fan did not work in bathroom. Vents in room meed cleaning as well.
Stayed 1 night in Mar 2024
Response from Jenna on 25 Mar 2024
Hello Katherine,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Shawna, Maple Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Everyone was considerate, quick, and friendly. One of the fastest checkins ive ever had.
Stayed 1 night in Mar 2024
Response from Jenna on 23 Mar 2024
Hello Shawna,Thank you for taking out the time to write us a review. I’m glad to know you enjoyed your overall stay with us . We hope to see you again in the future.

6/10 Okay

Heath

Liked: Cleanliness, staff & service
It was obviously an older hotel. Some rush in the bathroom and fixtures were aged. Overall clean and very comfortable bed.
Stayed 1 night in Mar 2024
Response from Jenna on 23 Mar 2024
Hello Heath,Thank you for taking out the time to write us a review. I’m glad to know you enjoyed your overall stay with us . We hope to see you again in the future.