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"I was supposed to meet a family member here, but their flight was canceled and could no longer meet me here in Japan. I needed to cancel this reservation because of this disappointing turn of events. I messaged the hotel staff during the window of time necessary to cancel without late-cancellation fees, however the staff did not respond to me until after that window had passed, and would not budge on their policy of charging me for the entire stay. I was very unimpressed by their business ethics...

"職員有禮。check in 時有軟、硬眈頭可供選擇。 酒店早餐選了西式，味道一般。"

"Good for kids. "

"Far from the station but i greta stay if u have a car"

"Excellent dinner provided. Thanks a lot."

"Ok"

"All of the above. Amazing establishment. "

"A few minutes walk from Kokura Station "

"right next to the bus station to the airport"

"Was a great stay ! "

"Solid hotel with outstanding customer service. The beds were a bit hard but overall would stay again!"

"Free parking, place is clean, walk around 10mins to JR Station "

"Nice hotel with great location "

"Staff were friendly. Room spacious. Great location "

"It was a present stay, nice hotel, large room, nice garden. However, last year we stayed in Japanese room in Art Hotel (the same building) it was much newer. This suisui room is very nice but bathroom a bit damp and scary for kids. "

"Perfectly comfortable hotel for a brief stop in Kita Kyushu"

"I had a good experience with this hotel. Parking was a nice addition to other amenities. Breakfast was served to the room sharp at the arranged time. View from a room to a port/bay was nice."

"Perfect location with delicious breakfast buffet. "

"A good hotel, that looks and feels a liked dated... but a fantastic location "