Deluxe Double Room
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Reviews of Nairobi Airport Inn

3.5 out of 5
Nairobi Airport Inn
Syokimau Airport Rd, Syokimau, Nairobi County

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 29 reviews" "
Rating 8 - Good. 11 out of 29 reviews" "
Rating 6 - Okay. 5 out of 29 reviews" "
Rating 4 - Poor. 2 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Naveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Vishal

Business traveller
Liked: Cleanliness, staff & service
.
Stayed 1 night in Apr 2024

10/10 Excellent

atchaiah

Liked: Cleanliness, amenities, property conditions & facilities
Good bed. Nice shower.
Stayed 1 night in Apr 2024

10/10 Excellent

Shella

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming, calmness reigns in that property.
Stayed 1 night in Mar 2024

8/10 Good

David

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
While the lodging was simple, it was exactly what I paid for. It was within my price range. The staff were wonderful. The best part was that they arranged for me to be picked up at the airport late and night and dropped off at the airport very early in the morning. I would definitely stay there in the future.
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to the airport and we had to leave at 2:30 am. After a few hours sleep in a vey clean room we took a taxi (arranged by the staff at the hotel) to the airport. In all, a very pleasant stay that was made even better by the hardworking and friendly staff.
Stayed 1 night in Feb 2024

8/10 Good

Liz

It was very quiet at night and that was important. Also Justin tried his best to respond to any requests. He takes his job seriously and I appreciated it.
Stayed 1 night in Jan 2024

4/10 Poor

Liz

Disliked: Property conditions & facilities
The mattress was terrible. Please ask Kevin to find another one. He should try to sleep on that one so he understands. Even prisoners get better mattresses than that. You cannot expect normal people to use such a mattress. Was it the cheapest you could find? Get a simple foam mattress and put on top. That might help. But test it out yourself before you ask wageni to sleep on it.
Stayed 1 night in Jan 2024

8/10 Good

SANG ROK

Stayed 1 night in Dec 2023

8/10 Good

IPSITO

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
A good airport transit place
We stayed for a short period for our airport transit from massaimara to Nairobi airport. It’s a small hotel. Host is very nice. She coocked a good dinner for us. Rooms are decent. Good for few ours of resting and sleeping. Not very far from airport
Stayed 1 night in Nov 2023

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful people! We felt very welcomed and the breakfast was yummy!
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon, Rolla

Liked: Cleanliness, staff & service, property conditions & facilities
The staff puts in the effort. Their driver arrived early and waited for us at the airport. They had someone awake and available all night incase you needed something. The breakfast was very good and it was ready at the requested time.
Stayed 2 nights in Nov 2023
Response from Kevin on 14 Nov 2023
Dear Brandon, Thank you so much for your positive review! We're thrilled to hear that you appreciated our staff's efforts, early arrival of the driver, 24/7 availability, and enjoyed the breakfast. We strive to provide excellent service, and your feedback is truly appreciated. We look forward to welcoming you again!

10/10 Excellent

A D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is wonderful. The rooms are clean. Kevin is a great host and Issi is wonderful cook. Great place to stay between flights if you’re not interested in shopping or a good view. Nothing is close enough to walk to.
Stayed 4 nights in Oct 2023
Response from Kevin on 14 Nov 2023
Dear Alfred, Thank you so much for your positive feedback! We're delighted to hear you enjoyed our staff, clean rooms, and the hospitality of Kevin and Issa. We appreciate your insights on the location and will continue to strive for an excellent guest experience. We hope to welcome you back between flights in the future

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly comfortable!
This is a small and simple facility, but each room has been upgraded very nicely with good bath/shower facilities, new windows, good lighting, ceiling fans, and comfortable beds and bedding. The staff were very helpful and very friendly, and the breakfast served while simple, was fresh and good including fruit. A great place for an overnight near the airport without paying a huge price. I will return!
Stayed 1 night in Oct 2023
Response from Kevin on 3 Nov 2023
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed your stay with us and found our upgraded rooms, friendly staff, and breakfast to your satisfaction. We take pride in offering a comfortable and affordable stay for our guests, especially those traveling to and from the airport. We look forward to welcoming you back on your next visit. Safe travels!

10/10 Excellent

ISSIAKA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kevin on 3 Nov 2023
Dear Issiaka!Thank you so much for the outstanding rating! We're thrilled to hear that you had a fantastic experience with us. Your feedback means a lot, and we look forward to serving you again in the future

6/10 Okay

Catherine

Travelled with partner
Liked: Staff & service
Helpful staff. Comfortable beds Little choice of drinks. Limited choice of snacks. No kettle in the room for tea or coffee.
Stayed 1 night in Oct 2023
Response from Kevin Atandi on 25 Oct 2023
Dear Catherine!Thank you for your feedback! We're delighted to hear that you found our staff helpful and enjoyed our comfortable beds. We appreciate your suggestions regarding the beverage and snack choices, as well as the absence of a kettle in the room. We take your comments seriously and will consider them for future improvements to enhance your overall experience. We hope to welcome you back in the future with even more conveniences.

6/10 Okay

David

Travelled with family
Never find location of the hotel.
We arrived at the airport around midnight and was told the shuttle is available for $10, we confirmed, but no shuttle was found. We waited for almost an hour. All number listed was either no answer or not active. We then hire a driver to take us there, circled the area for 3-4 times, cant find it. At the end of it we told the driver to find another hotel nearby since its 1.30 in the morning and we were veru tired after 2 days in the plane and we have to catch train at 8 am in the morning. Might be not their fault, but property is super hard to find, the other hotel nor the driver never heard of this property before.
Stayed 1 night in Oct 2023
Response from Roseline on 24 Oct 2023
Dear Catherine ! Thanks for the review ! We had agreed that the driver will wait with your name written on paper! We are however sorry for the frustrations and looking forward to improving and providing a drivers number in Adance!

10/10 Excellent

Vivian

Travelled with group
Liked: Property conditions & facilities, room comfort
Nairobi Airport Hotel
Boutique hotel off the beaten path but just 8 minutes from the airport. Airport shuttle provided
Stayed 1 night in Oct 2023
Response from Kevin on 3 Nov 2023
Dear Vivian!Thank you for your review! We're delighted to hear that you enjoyed your stay at our boutique hotel. Our convenient location and airport shuttle service are some of the features we take pride in. We hope to welcome you back in the future!

2/10 Terrible

Naoyuki

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Stayed 1 night in Apr 2024

8/10 Good

Carsten

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nettes Hotelteam!!! Besitzerin spricht perfekt deutsch, somit sind die ersten Infos sehr hilfreich. Moskitonetze oder Steckdosenrepellent wären toll, damit man die Fenster öffnen könnte.
Stayed 1 night in Dec 2023

8/10 Good

Thony

Travelled with family
Liked: Cleanliness, staff & service, room comfort
This is a very simple hotel but clean and with excellent service. The staff is friendly and very service minded.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Cheap and a bit basic airport inn
Difficult to find, seemed like a random house with two young guys house sitting and we were their first guests. But they were nice, got airport transfer and the place was clean and with WiFi.
Stayed 1 night in Nov 2023
Response from Kevin on 14 Nov 2023
Dear guest, Thank you for sharing your feedback. We appreciate your honesty and are glad to hear that you found our place clean, with reliable WiFi, and that the airport transfer was convenient. We apologize if the location seemed difficult to find, and we'll work on providing clearer directions. We're committed to improving the overall guest experience. Your input is valuable, and we hope to welcome you again for an even better stay.

10/10 Excellent

Corina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Kevin on 3 Nov 2023
Dear Corina!Thank you so much for the outstanding rating! We're thrilled to hear that you had a fantastic experience with us. Your feedback means a lot, and we look forward to hosting you again in the future