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Reviews of Island Hotel

3 out of 5
Island Hotel
Minami Chitose 2-15-8, Nagano, Nagano

Reviews

8.6

Excellent

Rating 10 - Excellent. 77 out of 193 reviews" "
Rating 8 - Good. 93 out of 193 reviews" "
Rating 6 - Okay. 17 out of 193 reviews" "
Rating 4 - Poor. 4 out of 193 reviews" "
Rating 2 - Terrible. 2 out of 193 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The bed was really comfy. Serves as a standard business hotel and perfectly safe for solo travel. Easy access to trains
Stayed 3 nights in Mar 2024

6/10 Okay

eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
close to train station no coffee in room, sort of an older facility
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Island Hotel Sakaguchi on 3 Sept 2023
アイランドホテルをご利用いただきまして誠にありがとうございます。この度のご宿泊につきまして、ご満足を頂けましたようで大変嬉しく存じます。今後も、より一層のサービス向上を目指し日々精進をしてまいります。次回以降のご来館も心よりお待ち致しております。

8/10 Good

Lochie

Stayed 1 night in Feb 2023

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Convenient location and friendly, helpful staff. Room is a bit small but typical for Japan. Room was clean and had everything that you would need.
Stayed 2 nights in Feb 2023
Response from Island Hotel Sakaguchi on 13 Mar 2023
Thank you for using Island Hotel.We are very happy to hear that you were satisfied with your stay.We will continue to work hard every day to improve our services.

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice quiet hotel
nice quiet hotel with traditional onsen. japanese traditional breakfast with a few western additions.close to station, no problem to carry luggage.
Stayed 1 night in Oct 2019
Response from Miyazawa on 28 Oct 2019
Thank you very much for staying with us and we appreciate your feedback. We are very pleased to learn that you had a great experience here. We look forward to welcoming you back in the not too distant future. Kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people. old room but bigger than others these days. Close to town and rail. Cheap compared to others and very good value. I'd stay again. Breakfast is Japanese traditional.
Stayed 2 nights in Jun 2019
Response from Miyazawa on 5 Jul 2019
Thank you very much for staying with us and we appreciate your feedback. We are very pleased to learn that you had a great experience here. We look forward to welcoming you back in the not too distant future. Kind regards,

8/10 Good

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very satisfied with the room n service. The location is great. The staff is helpful. The room is clean
Stayed 3 nights in Jun 2019
Response from Miyazawa on 19 Jun 2019
Thank you very much for staying with us and appreciate your feedback. We are very pleased to learn that you had a remarkable experience here. We look forward to welcoming you back in the not distant future. Kind regards,

10/10 Excellent

Vijesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will recommend
Very clean, medium sized room. Fast internet. High-pressure hot shower. Comfy beds. The small onsen on the second floor was a surprise! 10 mins walk to the station. Nagano was just a stopover point for us, so we didn't spend much time. There are restaurants nearby. The breakfast was ok. Paid parking.
Stayed 1 night in May 2019
Response from Miyazawa on 8 Jun 2019
Thank you very much for staying with us and we appreciate your feedback. We are very pleased to learn that you had a great experience here. We look forward to welcoming you back in the not too distant future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay conveniently located near Nagano station. The amenities available were quite good, particularly having multiple vending machines for beverages at normal prices was certainly much better than what I’m used to here in Canada. The breakfast buffet provided was quite good, and the front desk staff were very helpful with regards to having my luggage sent to Narita airport quickly. They even gave me a small souvenir gift, which was quite nice.
Stayed 5 nights in May 2019
Response from Miyazawa on 28 May 2019
Thank you very much for staying with us and we appreciate your feedback. We are very pleased to learn that you had a great experience here. We look forward to welcoming you back in the not too distant future. Kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel gave us a small gift which surprised us. The room was clean and location was fine.
Stayed 1 night in Apr 2019
Response from Miyazawa on 30 Apr 2019
Thank you very much for staying with us. I am pleased to learn that you have enjoyed our hotel facilities and the service provided by our staff. We look forward to servicing you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how they make you feel welcome right away. I was greeted in front desk with a smile. I was too early to check in
Stayed 1 night in Apr 2019
Response from Miyazawa on 30 Apr 2019
Thank you very much for staying with us and appreciate your feedback. We are very pleased to learn that you had a remarkable experience here. We look forward to welcoming you back in the not distant future.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Apr 2019
Response from 宮澤 on 13 Jun 2019
この度はご利用誠にありがとうございます。 お忙しい中ご投稿頂き重ねてお礼申し上げます。 またのお越しをお待ちしております。

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, very convenient location.
Stayed 1 night in Mar 2019
Response from Miyazawa on 1 Apr 2019
Thank you very much for staying with us and appreciate your feedback. We are very pleased to learn that you had a remarkable experience here. We look forward to welcoming you back in the not distant future. Kind regards,

10/10 Excellent

UWY, Brisbane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very comfortable beds, breakfast was wonderful, check and and check out staff friendly and helpful. I wish we were staying for longer, Best hotel we stayed in Japan!
Stayed 1 night in Feb 2019
Response from Manager on 25 Feb 2019
Dear Valued Guest, Thank you very much for staying with us and thank you for your warmhearted feedback. I am pleased to learn that you have enjoyed our hotel facilities and the service provided by our staff. We look forward to servicing you again in the not distant future. Kind regards,

10/10 Excellent

PAC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i had a quick one night stay, so i didn’t expect much. the overall experience was great. the hotel is well situated, check in was a breeze, and the room had everything i needed. after sleeping surprisingly comfortably, the breakfast in the morning was also a nice touch. i would definitely return if i’m passing through or staying in nagano
Stayed 1 night in Feb 2019
Response from Manager on 17 Feb 2019
Dear. Valued Guest Thank you for your wonderful feedback and at the same time thank you for having chosen Island Hotel as your destination. I'm delighted to know that you were totally satisfied with our services, facilities, and hotel location. And we really appreciate your recommending our hotel to other reviewers and we hope that your memorable experience will bring you back to our hotel in the near future. Regards,

8/10 Good

Nada

Liked: Cleanliness, staff & service
Budget hotel close to the railway station
We stayed only 1 night while catching an early train from Nagano the next day. Check on was very smooth, room was small but clean and tidy. Bathroom was reasonable sized. This hotel is quite old but it's good for short stay and well maintained. Also it's conveniently located close to the train station.
Stayed 1 night in Jan 2019
Response from Manager on 5 Jan 2019
Dear Valued Guest, Thank you very much for staying with us and appreciate your valued feedback. We are happy to hear that you were almost satisfied with our hotel in your short stay . We look forward to welcoming you back here again. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall hotel
Stayed 2 nights in Dec 2018
Response from Miyazawa on 4 Jan 2019
Dear Valued Guest, Thank you very much for staying with us. I am pleased to learn that you have enjoyed our hotel facilities and the service provided by our staff. We look forward to servicing you again in the near future. Kind regards,

10/10 Excellent

Jan, Vancouver BC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location: close to Nagano station, Zenkoji Temple and lots of restaurant in the vicinity. Friendly staff. Good customer service.
Stayed 1 night in Dec 2018
Response from Miyazawa on 4 Jan 2019
Dear Valued Guest, Thank you very much for staying with us and appreciate your valued feedback. We are happy to hear that you had a good time during your stay here. We look forward to welcoming you back here again. Kind regards,

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for the price
Stayed here for the night. It was very clean and relaxing. Only complaint is the pillow was mediocre, but other than that no complaints. Nice view, not far from station, easy to find.... Shower was nice and clean. Service spoke English. Very cheap for one person on Sunday.
Stayed 1 night in Oct 2018
Response from ISLAND HOTEL Miyazawa on 19 Oct 2018
Dear Valued Guest, Thank you very much for staying with us and appreciate your feedback. We are very pleased to learn that you had a remarkable experience here. We look forward to welcoming you back in the not distant future. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the station. Small room but ok. Staff dont speak very good english. Free Breakfast japanese style every morning.
Stayed 2 nights in Sep 2018
Response from Manager on 2 Oct 2018
Thank you very much for staying with us and appreciate your feedback. First of all I have to apologise for poor English skill of our staff. And we look forward to welcoming you back in the not distant future. Kind regards,

8/10 Good

タカコ

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

たかし

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Tadashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントスタッフも丁寧で、部屋のクオリティも平均的なビジネスホテル相当で、とくに不満や問題は無かったです。 2階の大浴場が便利で気持ちよかったです。
Stayed 1 night in Mar 2024

8/10 Good

あい

Stayed 1 night in Mar 2024

8/10 Good

タク

Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Tsz Ho

Liked: Staff & service, amenities, property conditions & facilities
ok

8/10 Good

Chinatsu

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

まどか

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

アキヒデ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

KEIKO

Stayed 1 night in Dec 2023

8/10 Good

Takuei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Naoya

Stayed 1 night in Dec 2023

8/10 Good

アユミ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅近で食べ物屋も豊富。その上価格も良心的だったので、宿泊した甲斐は十分あった。
Stayed 4 nights in Nov 2023

8/10 Good

やすお

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅近で便利です。華やかなサービスはないけど快適に過ごせ、フロントにはアメニティに加えお菓子も提供される気遣いもあり好印象でした。
Stayed 1 night in Nov 2023

8/10 Good

Noriko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
室内は清潔でベッドが広く、安心して滞在できました。ロビーにコーヒーがあるのがよかったです。温泉は、私が行った時は夜も朝も２人ぐらいの利用でゆっくりできました。立地は、駅から近く、善光寺にも歩いて行けます。
Stayed 1 night in Nov 2023

6/10 Okay

アツコ

Liked: Cleanliness
フロントの対応は親切では無い
Stayed 2 nights in Nov 2023

10/10 Excellent

toshiaki

歯ブラシが無かったのが残念。それ以外は特に問題ありませんでした。
Stayed 1 night in Nov 2023

10/10 Excellent

ユキヒロ

Liked: Cleanliness, staff & service, amenities
受付、清掃員の対応よし、部屋の清潔感は良かった。 空調操作は各部屋では出来ず、最初やや暖か目だった。またサービス用の水は冷蔵庫に入ってなかったのは残念でした。
Stayed 1 night in Oct 2023

4/10 Poor

ユウジ

Stayed 1 night in Oct 2023

8/10 Good

Hiromi

Business traveller
お風呂もありとてもよかったです、 ただお風呂ば ドライヤーが壊れて使えなかったのが 残念です。
Stayed 1 night in Oct 2023

6/10 Okay

タツヤ

Travelled with group
朝食は選択出来ないと厳しい
Stayed 2 nights in Oct 2023

8/10 Good

Kondo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Island Hotel Sakaguchi on 17 Sept 2023
アイランドホテルをご利用いただきまして誠にありがとうございます。この度のご宿泊につきまして、ご満足を頂けましたようで大変嬉しく存じます。今後も、より一層のサービス向上を目指し日々精進をしてまいります。

10/10 Excellent

まさはる

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
初めて泊まりましたが、スタッフも感じ良く感謝です。
Stayed 1 night in Sep 2023
Response from Island Hotel Sakaguchi on 17 Sept 2023
アイランドホテルをご利用頂きまして、誠にありがとうございます。この度の宿泊につきまして、ご満足を頂けましたようで大変嬉しく存じます。また、フロントスタッフへの感謝の言葉を頂戴致しまして、一同とても感激を致し身の引き締まる思いでございます。今後も、今回頂戴いたしました過分なお言葉を忘れることなく、日々の業務に取り組んでまいります。次回以降のご来館も心よりお待ち致しております。

8/10 Good

よしのぶ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Island Hotel Sakaguchi on 3 Sept 2023
アイランドホテルをご利用いただきまして誠にありがとうございます。この度のご宿泊につきまして、ご満足を頂けましたようで大変嬉しく存じます。今後も、より一層のサービス向上を目指し日々精進をしてまいります。次回以降のご来館も心よりお待ち致しております。

8/10 Good

ケンジ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Island Hotel Sakaguchi on 3 Sept 2023
アイランドホテルをご利用いただきまして誠にありがとうございます。この度のご宿泊につきまして、ご満足を頂けましたようで大変嬉しく存じます。今後も、より一層のサービス向上を目指し日々精進をしてまいります。次回以降のご来館も心よりお待ち致しております。

6/10 Okay

Shinobu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
綺麗で良かったです。 コロナも明けたので朝食を再開して下さい。
Stayed 1 night in May 2023
Response from Island Hotel Sakaguchi on 23 Jun 2023
Thank you for using Island Hotel.We are very happy to hear that you were satisfied with your stay.We will continue to work hard every day to improve our services.Island Hotel Sakaguchi

6/10 Okay

ゆたか

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Island Hotel Sakaguchi on 23 Jun 2023
Thank you for using Island Hotel.We are very happy to hear that you were satisfied with your stay.We will continue to work hard every day to improve our services.Island Hotel Sakaguchi

10/10 Excellent

Kentaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Island Hotel Sakaguchi on 23 Jun 2023
Thank you for using Island Hotel.We are very happy to hear that you were satisfied with your stay.We will continue to work hard every day to improve our services.Island Hotel Sakaguchi