All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
my son rated it 5/5 for best bed. Family enjoyed the pool and having guest towels for the pool was great. Service was great. Room facilities great. convenience to food great.
frances
Response from Megan on 11 Feb 2023
Thankyou for leaving this fantastic review it is much appreciated :)
This will be my go to when i am out this way which is about every 2 months. Clean and maintained well. Megan who looks after her guests and the property is always on hand to help and cater for special needs. Highly recommended this accommodation you wont be disappointed.
Thanks so much Josh for an outstanding rating !
We appreciate you taking the time to do this and look forward to hosting you again.
Regards,
Steve Collins (Owner)
We LOVE getting a 10/10 Peter, thank you !
Here's hoping we can host you again very soon.
Many thanks,
Steve Collins (Owner).
8/10 Good
John
Business traveller
6 Feb 2021
Liked: Cleanliness, staff & service
Comfortable motel
Basic but comfortable motel in convenient location. Welcoming and helpful staff
John
Stayed 2 nights in Feb 2021
Response from Stumpy on 9 Feb 2021
Many thanks for a nice positive review John, we appreciated you staying with us and trust will see you again when next you travel to Muswellbrook.
Regards, Steve & Leesa (Owner/Operators).
Steve was great, he had recommendeds for dinner, activities and even how to get around town.
The motel is in an excellent location, only a 10 minute walk into the centre of town. The room was clean and quiet.
We really enjoyed our stay.
Verified traveller
Stayed 1 night in Dec 2020
Response from Stumpy on 3 Jan 2021
Many thanks Anonymous for a lovely review !
We sincerely appreciate you choosing to stay with us and we're so pleased you enjoyed your time here.
Regards, Steve and Leesa (Owner/Operators).
Place was clean & tidy. A/C was a bit noisy and the bed was a bit soft. Also, it frustrates me when you’re spending over $100 a night and they can’t give you a tiny bar of soap to use in the shower. I liked that they gave you 2 complimentary bottles of water in the fridge.
Verified traveller
Stayed 1 night in Jul 2020
Response from Stumpy on 6 Jul 2020
Thank you Anonymous for taking the time to submit this review.
We're very pleased you like the cleanliness, tidyness and free bottles of water in our rooms.
Regarding the air con and bed - this is a (very) rare comment from any of our guests and is difficult for us to amend, as each person's perception is different, so we base our choices on the vast majority.
In relation to the non provision of soap, we feel it necessary to clarify this as your comment could be misinterpreted - we do in fact supply soap, irrespective of the price paid per room, however it is not a "bar" - it is within a liquid dispenser (which every one of our rooms has) in the shower area - which actually equates to MUCH more usage than a tiny bar of soap. This is the same with the shampoo that we supply.
Hoping the above may clarify the relevant points raised.
Thank you for indicating you would stay again and we welcome you to do so.
Regards,
Steve & Leesa (Owner/Operators).
Thank you very much for the 10/10 rating Peter !
We're so pleased you enjoyed your stay with us and hope to see you again when next in Muswellbrook.
Regards,
Steve & Leesa (Owner/Operators).
The owner was very friendly Room was clean and tidy and very spacious Even provided with a couple of bottles of water
Allan
Stayed 1 night in Mar 2020
Response from Stumpy on 19 Mar 2020
Thank you for your very kind words and review Allan, we enjoyed the chat and looking after you.
Hope your trip home was safe. See you next time !
Regards,
Steve and Leesa (Owner/Operators)
Steve the owner was great. Super helpful and really lovely.
Room was clean and comfy. Would definitely stay again!
Row
Stayed 1 night in Feb 2020
Response from Stumpy on 4 Mar 2020
We really appreciate your very kind review Row and it was our pleasure hosting you both.
Hope everything progresses well in the next few months or so and enjoy the experience/s :)
Regards,
Steve and Leesa (Owner/Operators).
This place is ideal for a one night stopover as it's very close to the highway. I was arriving late, but the communication was great from the owner which made things easy. The room itself isn't flash but it gets the job done. I liked that the windows opened right up so was able to get cool air through after a hot day. And even though I didn't eat the chololate bars that were provided next to each towell, I still appreciate the gesture. Would stay again if up that way again
Verified traveller
Stayed 1 night in Jan 2020
Response from Stumpy on 28 Jan 2020
Thank you Anonymous for this very positive review.
We believe our after-hours check in service is quite seamless too, so your feedback regarding our communication is appreciated.
Regarding the room not being "flash", because your review is anonymous we can't elaborate in detail in relation to your specific room, however we have already completed/are in the process of upgrading all rooms, which has/will include new air conditioners, curtains, towels, bedding as well as every room is now equipped with the latest SMART TV. As you can understand, this is a bit-by-bit process and involves a significant re-investment on our behalf.
Currently, the overwhelming feedback we receive is that the property fulfils our 3 core principles for our guests - Comfort. Service. Value. Therefore it seems we're on the right path.
5 out of 5 is a great review score, which we sincerely appreciate it and as you say, you'll stay again so we look forward to welcoming you back !
Regards,
Steve and Leesa (Owner/Operators).
The owners were excellent by going out of their way to make sure that anything wasn’t a problem & very friendly. Also good location, nice size rooms & very clean.
Verified traveller
Stayed 1 night in Dec 2019
Response from Stumpy on 21 Dec 2019
Thank you to this reviewer for staying with us and your lovely comments, we sincerely appreciate it and look forward to hosting you again.
Regards,
Steve and Leesa (Owner/Operators)
The new owners made us feel so welcome and went out of their way to see that we were comfortable and had everything we needed. The room was very comfortable and clean and I loved the fact that the towels were not the standard issue white towels that are usually hard, these towels were and lovely colour and ever so soft!!! Next time we visit Muswellbrook we will definitely be staying here!!!
Verified traveller
Stayed 2 nights in Oct 2019
Response from Stumpy on 12 Nov 2019
Wow - what a great review, thank you ! We sincerely appreciate our efforts being recognised :)
Thank you for staying with us and we look forward to welcoming you again.
Regards,
Steve and Leesa (Owner/Operators)
The owner Steve was very hospitable and friendly and couldn’t do enough for us. The room was comfortable and clean with everything that we needed. Would recommend
Verified traveller
Stayed 1 night in Nov 2019
Response from Stumpy on 10 Nov 2019
Thank you for staying with us and your very kind review, we sincerely appreciate it :)
Regards, Steve and Leesa (Owner/Operators)
Friendly staff, made me feel very welcome and accommodated to all my need 10/10
Verified traveller
Stayed 1 night in Oct 2019
Response from Stumpy on 29 Oct 2019
Thank you so much Anonymous for staying with us, as well as your very kind words. As new owners, this means a lot to us.
Regards, Steve & Leesa (Owner/Operators)
Thank you so much for your kind words Leroy and we look forward to seeing you on your next visit to Muswellbrook.
Regards, Steve 7 Leesa (Owner/Operators).
Comfortable, clean room with very friendly staff. The new owners are very welcoming.
Brian
Stayed 1 night in Oct 2019
Response from Stumpy on 9 Oct 2019
Hi and thank you for your great review thanks Brian. As new owners it's great to comments such as this and we look forward to your next visit. Regards, Steve & Leesa (Owner/Operators).
10/10 Excellent
Verified traveller
11 Aug 2019
Liked: Cleanliness, staff & service
Steve was so obliging to us as we travelled through snow to arrive there😊
Also he offered to take us to our meeting venue so friendly
Thank you so much
Very tired and dated place. Walls are paper thin could clearly hear everything from other rooms. Was kept up till after 3am from partying guest in the small shared court yard. Room smelt of cigarette smoke as guests sit outside rooms smoking
No soap to shower with. The aircon noise was unbearable to the point I had to turn it off and stay in bed with the electric blanket on. The check in was very friendly nice ppl.
The room had an unpleasant odour, the microwave had food residue inside, the carpet looked old and grubby. According to wotif (whatever that is) this was the only room available in Muswellbrook on that date.This is the problem with booking online. You get diverted to one of these booking "services" and then get pushed to take a room when there are better options. Fortunately the motel next door had a vacancy so we went there instead and were quite happy to pay for not staying in this one on top of the premium rate for the alternative. Will not book any motel on wotif(?) again.