Outdoor pool, pool loungers

Reviews of John Hunter Motel

3 out of 5
John Hunter Motel
91 Maitland Street, Muswellbrook, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 99 reviews" "
Rating 8 - Good. 47 out of 99 reviews" "
Rating 6 - Okay. 9 out of 99 reviews" "
Rating 4 - Poor. 8 out of 99 reviews" "
Rating 2 - Terrible. 7 out of 99 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Alright
Stayed 2 nights in Apr 2024

6/10 Okay

KRISTINE

Liked: Staff & service
Rooms are starting to look tired and bathroom not as clean and maintained. teaking taps, wet floor and dirty toilet
Stayed 2 nights in Mar 2024
Response from Management. on 26 Mar 2024
my apologies the rooms are undergoing full updated and I've have passed on your concerns to the housekeeping team

8/10 Good

Myf

Liked: Cleanliness, room comfort
Bump in the Road.
THis was my second stay. This time I had a walk in shower instead of over the bath...... winning. I was away from the Hwy noise...... winning. Last time room service was amazing, hot and fast; this time it took the kitchen an hour to tell me they couldn't make my order so I had a burger instead (another 20mins) It was tasty but the fries on the side were cold and nasty. I did receive an apology and a couple of ciders.... nice. I will keep coming back but hope the kitchen has its act together next visit.
Stayed 1 night in Nov 2023
Response from Leah - Acting General Manager, John Hunter Motel on 25 Dec 2023
Thank you for your honest and positive feedback! We are pleased to hear you had a more pleasant experience during this stay and will pass on your feedback to the kitchen for future improvements. Thanks again.

8/10 Good

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Leah - Acting General Manager, John Hunter Motel on 25 Dec 2023
Thank you for you feedback Ashleigh, we are pleased to hear you had a pleasant experience during your stay with us!

2/10 Terrible

Brooke

Stayed 2 nights in Nov 2023
Response from Leah - Acting General Manager, John Hunter Motel on 25 Dec 2023
Thank you for your honest feedback Brooke. We are disheartened to learn you did not have a pleasant experience during your stay with us and would like to apologise for any inconvenience. Thanks again.

8/10 Good

Stephen

Travelled with partner
Good beds,friendly staff.
Stayed 1 night in Oct 2023
Response from Leah - Acting General Manager, John Hunter Motel on 25 Dec 2023
Thank you for your honest feedback Stephen, we are pleased to hear you had a pleasant experience with our staff and enjoyed the comfort of our beds. Thanks again.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management. on 29 Oct 2023
Thanks for the review, Gary!See you when you're in Muswell Brook next.Managment

8/10 Good

stephen

Liked: Staff & service
I remember when this was a top motel. My room seemed like it was dragged out of moth balls to be used. Continually running cistern broken power point in the bathroom and only one glass.
Stayed 1 night in Oct 2023
Response from Management. on 15 Oct 2023
Hi Stephan - I am sorry you did not enjoy the room, with age some things do break down and we are replacing as time goes on - I wish you had of let me know, I definitely would have given you the option of staying in another room! We are renovating our motel.Next time you are in the area, I hope to see you to change your opinion. Regards Managment.

4/10 Poor

Felicity, Petersham

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management. on 29 Oct 2023
Hi Felicity - Thanks for the review, What can we change to improve your experience.

8/10 Good

Suzanne

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Management. on 15 Oct 2023
Thanks for the review, Suzanne - hope to see you next time you're in town. Management :)

8/10 Good

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, excellent staff, convenient to where we needed to be.
Stayed 1 night in Jun 2023
Response from Management. on 15 Oct 2023
Thanks Kristen - we will see you next time you're in town. :)

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel has potential
The hotel has good potential but needs more maintenance and attention to detail.
Stayed 1 night in Sep 2023
Response from Management. on 15 Oct 2023
Thanks for the review, Robert - we will take your feedback on board. We hope to see you next time your in town.Management

10/10 Excellent

Tahlia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from J Moffitt on 15 Sept 2023
Hi Tahlia.Glad you enjoyed your stay. Thanks for the review :)See you next time your in Muswellbrook

2/10 Terrible

Richard

Disliked: Staff & service
don't bother, waited over 80 minutes for burnt fish calamari and both cold
Stayed 1 night in Aug 2023
Response from J Moffitt on 10 Oct 2023
I am extremely Sorry for your experience here at the John Hunter Motel - I promise this is not a regular occurrence, and I would like to encourage you to come back so we can change your experience and view on our restaurant. Please drop in - when in Muswellbrook. Jessi-Lee Moffitt General Manager :)

8/10 Good

Terry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would liked to have stayed longer.A few minor problems,but a most enjoyable stay
Stayed 1 night in Aug 2023
Response from J Moffitt on 15 Sept 2023
Hi Terry, Thanks for your review, glad you enjoyed your stay. We hope to see you next time your in Muswellbrook :)Management.

8/10 Good

Jamie

Stayed 1 night in Aug 2023
Response from Management. on 16 Oct 2023
Hi Jamie - Thanks for the 4/5 review - we hope to see you next time you're in Muswell brook :)

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet motel. Very clean.
Stayed 1 night in Jul 2023
Response from J Moffitt on 15 Sept 2023
Thanks for your review Alison.We look forward in seeing you next time your in Muswellbrook!Management

4/10 Poor

Malcolm

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The pool looked good, everything else looked like it hadn’t had money spent on it for more than 20 years. The Shower broke, faulty locks on doors, no exhaust fan in the bathroom, a dial radio from the 70’s, cabinetry past it’s serviceable lifespan, etc. The staff were trying their hardest, but it looked like they had no support or investment in training. I won’t be back.
Stayed 1 night in Jul 2023
Response from Jessi-lee Moffitt on 3 Jul 2023
Hi Malcolm, I firstly would like to apologize that we did not meet your expectations. I do encourage you to come back and stay in one of our renovated rooms.Our Motel is quite old and we are renovating and revamping rooms one by one. Our staff are constantly being trained and have plenty of support at all times. I really hope you come back in the future and stay in our newly renovated units. Thank you Managment.

6/10 Okay

Sanjay

Liked: Cleanliness, staff & service
Remote with used batteries. Bathroom door does not lock. Internet connection dropping out
Stayed 1 night in Jun 2023
Response from Jessi-lee Moffitt on 3 Jul 2023
Hi Sanjay. Thank you for letting us know, we have had the internet looked at and have fixed the bathroom door as well. Apologies for the remote batteries not being replaced. I hope to see you next time you're in town. Regards Jessi-lee

10/10 Excellent

Jessey

Stayed 1 night in May 2023
Response from Jess on 24 Jul 2023
Glad you enjoyed your stay! Thank you for 10/10 - See you next time you are in Muswellbrook. Jessi-lee.

10/10 Excellent

Meldi, Rathmines

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Felt safe. Great dinner at the restaurant. But no milk in the bar fridge and I called the next morning to ask for some and there still wasn't any when I got back from work.
Stayed 2 nights in May 2023

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent reception service from Jess and great meal enjoyed at on site restaurant.
Stayed 1 night in Apr 2023

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Michael

Stayed 1 night in Mar 2023

6/10 Okay

joanne

Travelled with partner
Liked: Cleanliness, staff & service
Set in a quiet location with friendly staff..however a little run down and the sliding door doesnt shut properly and had trouble with sticking keys a little concerning.
Stayed 1 night in Mar 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Solo business trip, bed comfortable shower was great. Happy Days.
Stayed 1 night in Feb 2023

8/10 Good

Kerri

Stayed 1 night in Feb 2023

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and comfortable. Some aspects needed maintenance.
Stayed 3 nights in Feb 2023

10/10 Excellent

Oleksandr

Stayed 1 night in Feb 2023

8/10 Good

Brooke

Stayed 2 nights in Feb 2023

6/10 Okay

Peter

Stayed 1 night in Feb 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Leah - Acting General Manager, John Hunter Motel on 25 Dec 2023
Thank you for your positive feedback Anthony. We are pleased to hear you had a pleasant experience during your stay with us!

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean and comfortable, parking was excellent, close to the room and did not involve stairs. The pool was excellent.
Stayed 1 night in Jan 2023

8/10 Good

Rodney

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

6/10 Okay

Valerie

Travelled with family and small children
Disliked: Property conditions & facilities
Could literally hear the person in the next room having a shower. Inly 2 power outlets, one behind the tv and the other in the corner beside the third bed, too far away for any practical use.
Stayed 1 night in Jan 2023

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location/quiet. Friendly and helpful staff. Plenty of on-site parking.
Stayed 1 night in Jan 2023

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy place

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing really unique but the dinner and breakfest service was great
Response from Leah - Acting General Manager, John Hunter Motel on 25 Dec 2023
Thank you for your honest and positive review Ray. We are pleased to hear you had a pleasant experience with us during your stay and will pass on your feedback to the kitchen. Thanks again!

10/10 Excellent

Karyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop on way to Sydney. Lady on reception is lovely and friendly. Love the pool. Comfortable bed and great air con

4/10 Poor

Christine

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable, the view out the window was lovely. The only looking
Stayed 1 night in Dec 2022

8/10 Good

Roslyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very quiet and very helpful staff. Gardens could do with a touch up.

8/10 Good

Anne

Liked: Staff & service
Toilet needed updating

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The unit was very comfortable and quiet, but the walls needed some patching and fresh paint. Staff were friendly and helpful.

10/10 Excellent

Kathy

Stayed 1 night in Dec 2022

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value Clean Plenty of hot water pressure Spacious room with access to rear carpark; two room entries Great facilities; spa, pool, restaurant. Plenty of parking. Friendly reception

2/10 Terrible

Scott

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Looked like tgey had tried to renew carpet and cupboards. Could see old carpet under new carpet and frodge was just thrown into cupboard . It was very untidy for the price we paid.
Stayed 1 night in Oct 2022

10/10 Excellent

Mariah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of parking available. Prices were reasonable and room was neat and tidy.
Stayed 1 night in Oct 2022

10/10 Excellent

Myfanwy

Stayed 1 night in Oct 2022