Museum District Hotels, Richmond

"An old motel that has not been updated, or even well kept. We sensed that it may also be a "welfare" hotel. We booked it because it had good ratings, but in our opinion, those ratings were inflated. Right at the airport, but not noisy. Easy parking and pets stay free."

"Clean hotel inside and out. Valet team was professional, polite and prompt. Late checkout was easy. The room was clean and the bathroom was modern. "

"Very strong cigarette smoke smell in hallways, dark rooms, but very nice staff"

"Amazing location. Very cute and comfortable rooms. "

"Location is perfect for function attemding. Easy access to expressway. Have stayed before and love the room style. A little disappointed this time around. Only half a roll of TP and no extra roll in room. Batteries dead in one of remotes. Ended up using my own Also, only 2 tissues left. Left hanger on my door ar 6am for housekeeping to replinish tp and tissues, and coffee. Back to room at 12am and nothing. Hanger still on door. I read somewhere housekeepimg wbery 3rd day. I only stayed 2 but they should have seen thr amonites requeat on door. And honestly i dont think ive ever stayed in a hotel without an extra roll in the room Breakfast was okay bit no clean tables amd trash over flowing, and no juice cups. Hot tub workong, but no towels at pool. (Of.course bc ots the one tome i didnt bring my own towel). Front desk staff friendly. Hopimg most of this was a one off, and will stay again next time up in Richmond to attend my meeting, but if sme issies persist will habe to find a different place for future"

"Area is safe, hotel was OK. Definitely an old property that they have put some effort into such as new floors and furniture, but old stained carpets i the hall. Only 1 working elevator which was extremely slow. Gym did not require a key card for entry, so young children were coming in and playing on the machines without any supervision. Limited breakfast options. Peeling paint in the bathroom and pink mildew on the shower head."

"Always a pleasure staying at best western, little pricey but rooms are always clean and neat. Highly recommended."

"We had an amazing stay! When we arrived, our rooms had actually been canceled because of an issue with the booking app, but the front desk clerk was so amazing. They helped us get into rooms so quickly we didn’t even have time to stress—seriously top-tier customer service! The rooms were clean, a really nice size, and very comfortable. The beds were super cozy! I would’ve loved slightly heavier blankets, but it wasn’t a big deal for us. I do hope in the future they add a complimentary breakfast or even a kitchen option. Overall, this hotel is definitely at the top of our list—we will absolutely be staying again when we visit Virginia! "

"Clean. Nice staff. Convenience of location. "