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"The hotel is about a 15-minute walk from the main station. It’s clean, offers minimal amenities, and has a great breakfast. Unfortunately, my stay ended on a very negative note. On my last night, I was locked out of my room after reception had closed. There was no visible emergency contact at the front desk, and if one exists, it certainly wasn’t made clear. I tried reaching out via Expedia chat and WhatsApp, but received no response, even while writing this review. As a result, I had no choice but to spend the night sleeping on the sofa in the reception area until staff returned in the morning. It was an extremely frustrating and uncomfortable experience. At the very least, the hotel should provide a clearly visible 24-hour emergency contact for situations like this."

"The whole hotel experience was wonderful!"

"Good central location, the staff super friendly and accommodating, but the area around the hotel (especially the parking lot in the back) is sketchy, the building itself is an older remodel, the AC was not working while we stayed there while there was a heat wave passing through town."

"The hotel is a great location! The rooms are spacious and clean. The reception staff was overwhelmingly friendly and helpful. Highly recommend."

"Balcony View of Matterhorn - Could not beat waking up to this. All Hotel facilities were great, room - breakfast - ski room And staff were helpful from the time we booked to when we checked out - Could not recommended this place more "

"Every detail was carefully catered to. "

"Great value for Zermatt. Breakfast included and amenities to store and heat up your own food. "

"Cool location, one time experience "

"Amazing views, ski in ski out, and breakfast/dinner included was an awesome touch!"