All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It was quick check in and check out staff were nice food at the restaurant was awesome close to airport
Sylvie
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 23 May 2024
Dear Sylvie, Thank you for choosing our hotel and for sharing your experience. We are delighted that you found our check-in service seamless as it is our goal to ensure a hassle-free and welcoming start to your stay. We are also glad that you loved our ideal location and enjoyed dining at Eclipse, our in-house restaurant. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We look forward to seeing you again soon at the Sheraton Montreal Airport Hotel!Best regards, Guest Services Manager
Response from Guest Services Manager on 22 May 2024
Dear Mary, Thank you for taking the time to review our hotel. We were delighted to read your overall stay with us was pleasant. However, we regret that the condition of your room did not meet your expectations and that you had challenges controlling the temperature. Your feedback will be shared with the appropriate individual to address these concerns. It was a pleasure accommodating you, and we hope you will revisit us soon for a flawless visit.Best regards, Guest Services Manager
Response from Guest Services Manager on 20 May 2024
Dear Daniel, Thank you for staying at the Sheraton Montreal Airport Hotel and for your excellent rating. We love receiving reviews like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Best regards, Guest Services Manager
10/10 Excellent
Samira
16 May 2024
Samira
Stayed 1 night in May 2024
Response from Guest Services Manager on 18 May 2024
Dear Samira, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at the Sheraton Montreal Airport Hotel. We hope to have the pleasure of doing so again on your next visit to our city.Best regards, Guest Services Manager
Response from Guest Services Manager on 16 May 2024
Dear Veronica, Thank you for the nice rating and for your review regarding your time at the Sheraton Montreal Airport Hotel. Our goal is to make every guest feel welcome and comfortable during their entire visit. Therefore, we are pleased to know your experience with us met these expectations. It was a pleasure hosting you, and we look forward to serving you again the next time you are in the Montreal area.Best regards, Guest Services Manager
It for convenient as it had a shuttle service to and from the airport.
Mayfield
Stayed 1 night in May 2024
Response from Guest Services Manager on 15 May 2024
Dear Mayfield, Thank you for sharing your recent experience at the Sheraton Montreal Airport Hotel. We were delighted to read that our great location close to the airport was perfect for your plans. We are also glad that you were able to take advantage of our complimentary shuttle service to the airport. We appreciate your business, and we look forward to welcoming you again on your next visit.Best regards, Guest Services Manager
6/10 Okay
Olivia
Travelled with partner
14 May 2024
Liked: Staff & service, amenities
Overall hotel lobby/bar area looks super nice. I didn't utilize anything like the gym or the food, but walking by it all looked very sharp. The room was okay. Nothing was wrong- but you can tell it could use some TLC. Bathroom was clean enough but not what I would expect from a Sheraton. Room itself was the same way. Would probably try a different airport hotel in the same area next time. When we check in we heard someone complaining about cleanliness of the room as well. Shuttle to airport was super convenient and timely- which overall is all we were worried about. For the price would just have appreciated it cleaner.
Olivia
Stayed 1 night in May 2024
Response from Guest Services Manager on 15 May 2024
Dear Olivia, We appreciate you being our guest and sharing your observations. We are happy your overall time with us was pleasant, but we are sorry for not meeting all of your expectations with our accommodations. We strive to keep our property fresh, and we will gladly share your valuable feedback appropriately for our future plans. Moreover, we also apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience. While we know this does not change your time with us, we would love the opportunity to welcome you back to provide you with the exceptional stay you deserve.Best regards, Guest Services Manager
The Sheraton is an excellent airport hotel. Clean and comfortable!
Ethan
Stayed 1 night in May 2024
Response from Guest Services Manager on 13 May 2024
Dear Ethan, Thank you for the generous rating and for your review regarding your time at the Sheraton Montreal Airport Hotel. Our goal is to make every guest feel welcome and comfortable during their entire visit. Therefore, we are pleased to know your experience with us met these expectations. It was a pleasure hosting you, and we look forward to serving you again the next time you are in the Montreal area.Best regards, Guest Services Manager
10/10 Excellent
Jean-Bernard
12 May 2024
Liked: Cleanliness
Jean-Bernard
Stayed 1 night in May 2024
Response from Guest Services Manager on 14 May 2024
Dear Mr. Bernard, We are delighted you enjoyed your stay at the Sheraton Montreal Airport Hotel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our city.Best regards, Guest Services Manager
10/10 Excellent
Donat
Travelled with partner
9 May 2024
The best place to stay when you have a layover.
The bed are so comfortable. The restaurant serves good food and the servers and bartenders are very nice.
Donat
Stayed 1 night in May 2024
Response from Guest Services Manager on 10 May 2024
Dear Donat, Thank you for your kind words about the Sheraton Montreal Airport Hotel; we are delighted you had an excellent stay. We are particularly glad your room provided the comforts you deserve and that you enjoyed our soundproof rooms with our plush Sheraton Sleep Experience. We are also delighted that you loved dining at Eclipse, our in-house restaurant and bar with an exceptional team whose top priority is making sure every guest is comfortable. We will surely share your compliments with each of them. We are grateful for the recommendation, and we appreciate you choosing us for your visit to Montreal.Best regards, Guest Services Manager
6/10 Okay
Mohamed
Business traveller
8 May 2024
Liked: Cleanliness, staff & service
Le site il est bien le personnel aussi aimable. Ce que j’ai trouvé un peu désolant c’est la machine à café qui ne marche pas! Ainsi que l’absence de cuillère, couteau et plats.
Merci pour votre lecture
Mohamed
Stayed 1 night in May 2024
Response from Guest Services Manager on 10 May 2024
Dear Mohamed, Nous vous remercions pour vos commentaires. Nous prenons en note vous suggestions.Best regards, Guest Services Manager
Response from Guest Services Manager on 8 May 2024
Dear Kathy, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at the Sheraton Montreal Airport Hotel. We hope to have the pleasure of doing so again on your next visit to our city.Best regards, Guest Services Manager
Response from Guest Services Manager on 7 May 2024
Dear Clinton, Thank you for the nice rating of Sheraton Montreal Airport Hotel. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to our city.Best regards, Guest Services Manager
Response from Guest Services Manager on 8 May 2024
Dear Jenny, Thank you for sharing your kind review of the Sheraton Montreal Airport Hotel. We are pleased to know that we have exceeded your expectations and our convenient location made your stay more enjoyable! We look forward to serving you again the next time you are in the area.Best regards, Guest Services Manager
8/10 Good
Anita
2 May 2024
Anita
Stayed 1 night in Apr 2024
10/10 Excellent
Jeffrey
25 Apr 2024
Jeffrey
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 16 May 2024
Dear Jeffrey, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at the Sheraton Montreal Airport Hotel. We'd love to host you again someday for another great visit.Best regards, Guest Services Manager
6/10 Okay
mark
Travelled with family
20 Apr 2024
Liked: Cleanliness, staff & service
Great staff, however went to pick up vehicle, the window was smashed in the hotel parking lot.
mark
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 22 Apr 2024
Dear Mark, Thank you for reviewing your stay with us. We are pleased to read that you found our associates to be great. The incident with your car was truly unfortunate. We take all guest comments seriously and understand the importance of maintaining the trust of our guests. We aim to ensure the highest level of service and care for our guests and their property.Best regards, Guest Services Manager
Response from Guest Services Manager on 22 Apr 2024
Dear Cindy, We are thrilled you had an excellent stay at Sheraton Montreal Airport Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best regards, Guest Services Manager
10/10 Excellent
Donat
Travelled with partner
17 Apr 2024
Great service from all the personnel.The Eclipse Bar and Restaurant is Fantastic.
Nice place!
Donat
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 18 Apr 2024
Dear Donat, Thank you for staying at the Sheraton Montreal Airport Hotel on your recent visit to our city and for dining at our in-house restaurant, Eclipse Restaurant and Bar. We are happy that your experience was fantastic and that you enjoyed our delectable dishes, chic ambiance, and impeccable services. Our culinary team will be happy to see your kind remarks. It would be our pleasure to welcome you back on your future trips to Montreal.Best regards, Guest Services Manager
Response from Guest Services Manager on 17 Apr 2024
Dear Siliva, Thank you so much for the perfect rating of your time at Sheraton Montreal Airport Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Best regards, Guest Services Manager
Response from Guest Services Manager on 16 Apr 2024
Dear Jillian, Thank you for making the Sheraton Montreal Airport Hotel part of your travel plans. We enjoy streamlining our guests' travel plans with our proximity to the airport. It is wonderful to know this helped to make your stay perfect. We look forward to your next visit.Best regards, Guest Services Manager
10/10 Excellent
Joseph, Temple Terrace
14 Apr 2024
Joseph
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 5 May 2024
Dear Joseph, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at the Sheraton Montreal Airport Hotel. We hope to have the pleasure of doing so again on your next visit to our city.Best regards, Guest Services Manager
I have tried other airport hotels and Sheraton is the best!
Gloria
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 14 Apr 2024
Dear Gloria, Thank you for the generous rating of the Sheraton Montreal Airport Hotel. Our goal is to make every guest feel welcome and comfortable their entire visit. Therefore, we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the Montreal area.Best regards, Guest Services Manager
10/10 Excellent
Sara
13 Apr 2024
Sara
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 4 May 2024
Dear Sara, It is wonderful to know you enjoyed everything about your time at the Sheraton Montreal Airport Hotel and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will visit us again soon.Best regards, Guest Services Manager
10/10 Excellent
Eric
13 Apr 2024
Eric
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 3 May 2024
Dear Eric, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton Montreal Airport Hotel. We look forward to your return and wish you all the best with your future travels.Best regards, Guest Services Manager
Response from Guest Services Manager on 12 Apr 2024
Dear Stacy, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at the Sheraton Montreal Airport Hotel.Best regards, Guest Services Manager
8/10 Good
Christine
Travelled with partner
7 Apr 2024
Liked: Property conditions & facilities
Convenient. It would have been perfect however other guests were noisy at night and early in the morning… I unfortunately not under hotel control.
Christine
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 8 Apr 2024
Dear Christine, Thank you for choosing Sheraton Montreal Airport and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. However, we deeply regret the noise concerns during your stay and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the city so we may have the opportunity to better your stay.Best regards, Guest Services Manager
Response from Guest Services Manager on 7 Apr 2024
Dear Mirella, Thank you for sharing your feedback regarding your recent stay at the Sheraton Montreal Airport Hotel. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We look forward to welcoming you back soon.Best regards, Guest Services Manager
Located close to the YUL airport but away from almost everything else.
Pierre
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 6 Apr 2024
Dear Pierre, Thank you for sharing your feedback regarding your recent stay at the Sheraton Montreal Airport Hotel. While we are glad to know that you enjoyed most aspects of your visit, we regret not meeting all of your expectations. We appreciate your understanding and look forward to welcoming you back again soon.Best regards, Guest Services Manager
10/10 Excellent
mark
4 Apr 2024
mark
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 24 Apr 2024
Dear Mark, We are thrilled you had an excellent stay at the Sheraton Montreal Airport Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best regards, Guest Services Manager
10/10 Excellent
AnnMarie, Richmond
4 Apr 2024
AnnMarie
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 24 Apr 2024
Dear AnnMarie, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at the Sheraton Montreal Airport Hotel. We look forward to welcoming you back on your next visit!Best regards, Guest Services Manager
8/10 Good
Marilyn
Travelled with group
31 Mar 2024
Liked: Amenities
Good quick stay. Restaurant is okay.
Marilyn
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 1 Apr 2024
Dear Marilyn, Thank you for sharing your feedback regarding your recent stay at the Sheraton Montreal Airport Hotel. We are delighted to learn that you enjoyed your overall experience with us. We look forward to welcoming you back again soon.Best regards, Guest Services Manager
Response from Guest Services Manager on 2 Apr 2024
Dear Terence, Thank you for rating your stay at the Sheraton Montreal Airport Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best regards, Guest Services Manager
We didn’t like how it was unclear where our room was located!
Gloria
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 31 Mar 2024
Dear Gloria, Thank you for choosing the Sheraton Montreal Airport Hotel and for sharing your feedback. While we are delighted to learn that you enjoyed most aspects of your visit, we regret not meeting all of your expectations. We appreciate your understanding and look forward to welcoming you back soon.Best regards, Guest Services Manager
Response from Guest Services Manager on 30 Mar 2024
Dear Guest, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton Montreal Airport Hotel, and we look forward to welcoming you back soon.Best regards, Guest Services Manager
10/10 Excellent
Edward, Bedford
Travelled with partner
28 Mar 2024
Superb customer service!!!
Edward
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 29 Mar 2024
Dear Edward, Thank you for choosing the Sheraton Montreal Airport Hotel and sharing your feedback. Our team takes immense pride in delivering exceptional service, and we are delighted to hear that you found it to your liking. Your satisfaction is our utmost priority, and we look forward to welcoming you back the next time you are in the area.Best regards, Guest Services Manager
Response from Guest Services Manager on 27 Mar 2024
Dear Mr. Emilio, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at the Sheraton Montreal Airport Hotel. We look forward to welcoming you back on your next visit.Best regards, Guest Services Manager
Response from Guest Service Manager on 23 Mar 2024
Dear Mr. Rey, Thank you for choosing Sheraton Montreal Airport Hotel. We are pleased to know how much you enjoyed our well-kept accomodations and that you were impressed with our devoted associates. Thank you again for being our guest, and it would be an honor to host you again when you return to our city. Best regards, Guest Services Manager
8/10 Good
Jonathan
22 Mar 2024
Jonathan
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 23 Mar 2024
Dear Jonathan, Thank you for choosing Sheraton Montreal Airport Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards, Guest Services Manager
This overnight stay was excellent in all respects.
Ron
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 19 Mar 2024
Dear Ron, Thank you for the generous rating and for your comments regarding your time at Sheraton Montreal Airport Hotel. Our goal is to make every guest feel welcome and comfortable during their entire visit. Therefore, we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the Montreal area.Best regards, Guest Services Manager
6/10 Okay
Ivy
16 Mar 2024
Ivy
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 6 Apr 2024
Dear Ivy, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Best regards, Guest Services Manager
We had a great stay here. Only frustration was after our flight got canceled the second time and we went to rebook for a second night the rate was considerably higher than the first night.
Melissa
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 17 Mar 2024
Dear Melissa, Thank you for making Sheraton Montreal Airport Hotel a part of your travel plans. While we appreciate knowing you had a great stay, we regret not meeting some of your expectations. It was our pleasure accommodating you, and we look forward to welcoming you back again.Best regards, Guest Services Manager
Great experience for my 12 hour layover! 10/10 would come again!
Ervis
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 16 Mar 2024
Dear Ervis, Thank you for your kind words about our hotel and for being our valued guest. We are glad that you found it to be a great place to relax during your layover. We appreciate your comments and love knowing you will return soon.Best regards, Guest Services Manager
8/10 Good
Jacqueline
14 Mar 2024
Jacqueline
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 3 Apr 2024
Dear Jacqueline, Thank you for rating your stay at the Sheraton Montreal Airport Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best regards, Guest Services Manager
Excellent experience. Shuttle was quickly available, check in was fast and efficient and room was quite large, comfortable and quiet. We arrived on a late flight and were exhausted - we were pleased to be in our room so fast.
Claudette
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 14 Mar 2024
Dear Claudette, Thank you for making the Sheraton Montreal Airport Hotel a part of your travel plans. We are glad that you could take advantage of our shuttle service and our accommodations. We are also delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon.Best regards, Guest Services Manager
8/10 Good
Stephen, Carleton Place
13 Mar 2024
Liked: Cleanliness
Stephen
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 14 Mar 2024
Dear Stephen, We are delighted you had a great stay at Sheraton Montreal Airport Hotel. Thank you for the kind rating, and we look forward to hosting you again soon. Best regards, Guest Services Manager
The property was really nice. They have a lot of parking the front desk. Staff is amazing. They will help you with anything that you need. Room was nice and big nice shower would highly recommend.
Irene
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 14 Mar 2024
Dear Irene, Thank you for your kind words about our hotel; we are delighted you had an excellent stay. We are glad your room provided the comforts you deserve and you loved our amenities. We also appreciate you letting us know our associates went over and above in handling your requests. Thank you again for your kind words and recommendation. We look forward to your next visit.Best regards, Guest Services Manager
8/10 Good
Thanh Huyen
12 Mar 2024
Liked: Cleanliness, staff & service
Thanh Huyen
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 14 Mar 2024
Dear M. Huyen, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Sheraton Montreal Airport Hotel look forward to your next visit.Best regards, Guest Services Manager