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"Not enought food for beakfast"

"Room was great, staff were very helpful. Hotel configuration is such that there are a set of about 10 steps that cannot be avoided, even though there is an elevator. That means that luggage has to be hauled up the steps. Staff were very helpful, we arrived in two groups. Second group after the kitchen closed. First guest had to go to Kansai airport to pick up second group. All missed dinner. Hotel was very understanding and did not charge us for that dinner."

"Excellent hotel highly recommended Better than most 5⭐️"

"Very nice staff and great rooms and views"

"Wonderful stay . A must revisit hotel"

"It worths the money. The room is very clean and the onsen is "

"Clean, staff friendly and bedrooms a good size."

"Luxury room with absolutely everything in it, nice staff, beautyfull surroundings"

"Helpful staff, close to main sightseeing areas"

"So poor that spend over 20 mins for checkin, staff mixed up my booking. No staff can speck English. Others are nice, clean and breakfast is good."

"Location, service, hot spring are all awesome."

"Clean hotel and Friendly staffs"

"this hotel is very convenient and good for sleep. Staffs are friendly and very helpful."

"Excellent Breakfast Buffet "

"Staff was excellent in assisting us with our luggage forwarding. "

"Staff speaks fine English, room very clean."

"Wonderful friendly and extremely helpful staff! I would definitely stay again when in Wakayama . The hotel is well located to the park and Castle. "

"Very good room facility, very nice and helpful front desk staff, highly recommend and will visit again"

"Place is decent for the price "

"room is clean, location is great"