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"My partner and I traveled to Shreveport for his uncle’s funeral. After an emotionally exhausting day, all we needed was a place to rest. Check-in was a red flag, the front desk staff couldn’t complete the process without the manager showing her which keys to press. We were then issued a room key that failed to open the door, flashing yellow repeatedly. We returned to the desk. No apology, no assistance, just a replacement key and “just try it again.” That key failed too. We never entered the room. After the second failure, my partner who was grieving and exhausted, lost his temper. This was a moment for de-escalation. Instead, the manager immediately demanded we leave, made no attempt to resolve the issue or offer an alternative room. When I asked for a printed receipt confirming his verbal refund promise, he refused and called the police. We were removed from the property without accessing our room or receiving any refund. I understand my partner’s reaction wasn’t ideal, but I paid for a one-night stay and were never actually given usable access to the room due to repeated key failures, and then we were effectively removed without receiving the service. I am currently pursuing legal action."

"It’s a cool place. Bar only open until 10 however. "

"Perfect location, right off the highway. Breakfast was hot and ready daily. Clean rooms and clean hotel. Free parking. Staff super attentive and friendly."

"No pillows, no blankets, no room phone to call downstairs, long lines at frony desk of guest complaining abouy no sheets, some had no towels and the list goes on. I will NEVER stay there again..worse 133.00 a night ever."

"Staff was awesome!! Food was good! Room was huge!!!"

"Breakfast is mediocre at beat"

"We did not receive any room cleaning, had to request for clean towels all day Saturday. Checked in on Thursday, checked out Sunday, elevated prices for Conference that weekend. Never again!!"

"All restaurants aren’t open during the weeknights so plan accordingly. "

"My reservation was canceled because there was no room available after being promised and reserved my room at a certain time manger was not avaliable to speak to or support me. It was veey disappointing the lack of professionalism "