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Reviews of Holiday Inn Express Minden, an IHG Hotel

2.5 out of 5
Holiday Inn Express Minden, an IHG Hotel
1332 Sibley Rd, Minden, LA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 217 out of 324 reviews" "
Rating 8 - Good. 82 out of 324 reviews" "
Rating 6 - Okay. 16 out of 324 reviews" "
Rating 4 - Poor. 5 out of 324 reviews" "
Rating 2 - Terrible. 4 out of 324 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice friendly staff and great breakfast.
Stayed 1 night in Apr 2024

4/10 Poor

Earl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The bed was horribly damaged in room 312.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024
Response from Angie - GM on 7 Apr 2024
Thank for staying with us!Please stop by again sometime!

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

kelby, las vegas

Business traveller, Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Jan 2024

8/10 Good

dewayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jesse

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Angie - GM on 14 Nov 2023
Thank you for taking the time to tell us about your stay.Please come stay again soon!

10/10 Excellent

james

Stayed 2 nights in Nov 2023
Response from Angie - GM on 14 Nov 2023
Sorry the elevator was down during your stay. We are upgrading it and it's taking a little longer than planned. Please come again soon! Safe Travels!

10/10 Excellent

Calvin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, respectable, and very nice.
Stayed 1 night in Nov 2023
Response from Angie - GM on 14 Nov 2023
Thank you for taking the time to tell us about your stay.Please come stay again soon!

8/10 Good

Thomas

Liked: Cleanliness, room comfort
Rating our stay
The elevator was broken and the front desk person was not knowledgeable. The hotel was clean and had a great breakfast.
Stayed 1 night in Oct 2023
Response from Angie - GM on 14 Nov 2023
Our elevator is being upgraded to a new state of the art elevator. Sorry it was down during your stay. The stairs are the tough. Sorry FD was not very knowledgeable, we will update some training!

10/10 Excellent

James, Converse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Angie - GM on 14 Nov 2023
Thank you for taking the time to tell us about your stay.Please come stay again soon!

10/10 Excellent

Kacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here as we were passing through. Very nice hotel, great breakfast and friendly staff!
Stayed 1 night in Sep 2023
Response from Angie - GM on 14 Nov 2023
Thank you so much!Safe Travels

10/10 Excellent

Cheryl, Union City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!! Friendly staff, super clean and quiet.
Stayed 1 night in Sep 2023
Response from Angie - GM on 14 Nov 2023
Thank You!

8/10 Good

Shereice

Stayed 1 night in Sep 2023
Response from Angie - GM on 14 Nov 2023
Thank you for taking the time to tell us about your stay.Please come stay again soon!

10/10 Excellent

Lee

Business traveller
Stayed 1 night in Aug 2023
Response from Angie - GM on 14 Sept 2023
Thank you for taking the time to tell us about your stay. It was a pleasure to have you and we hope to see you again soon.

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Angie - GM on 14 Sept 2023
So glad to hear you enjoyed your stay.Please come stay again soon!

8/10 Good

John

Stayed 2 nights in Aug 2023
Response from Angie - GM on 14 Sept 2023
Thank you for staying with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Angie - General Manager on 15 Aug 2023
Thank you ! Please come stay with us again soon.

10/10 Excellent

Aisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Angie - General Manager on 4 Aug 2023
Thank you for taking the time to tell us about your stay.Thank you also for the great score! Please come again soon!

10/10 Excellent

peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Stayed 2 nights in Jul 2023
Response from Mr Holiday on 1 Aug 2023
We are glad to hear of your hotel experience with us and greatly appreciate the feedback provide. Looking forward to your next stay and wish you well. Take care and have a great day!

6/10 Okay

Odia O'Dela

Stayed 1 night in Jul 2023
Response from Angie - GM on 14 Sept 2023
Thank you - Please come again soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Mr Holiday on 31 Jul 2023
Thanks for your feedback and we look forward to the next stay with us.

8/10 Good

Cavon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were welcoming and helpful. Mr. Denovan and staff made our stay pleasant. Breakfast was excellent. A wide range of foods served in a spotless and bright dinging area.
Stayed 2 nights in Jul 2023
Response from Mr Holiday on 31 Jul 2023
Thanks for your stay with us and we look forward to the next visit.

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and we got information about where to eat dinner.
Stayed 1 night in Jul 2023
Response from Mr Holiday on 27 Jul 2023
We are very glad to hear that and look forward to your next visit with us. Thank you

10/10 Excellent

Vincent

Stayed 1 night in Jul 2023
Response from Angie - General Manager on 15 Aug 2023
Thank you Vincent for taking the time to tell us about your stay. Please come again.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Angie - General Manager on 24 Jul 2023
Thank you for choosing our hotel.Please come again soon.Safe Travels.

8/10 Good

Margot

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Angie - General Manager on 24 Jul 2023
Thank you for choosing our hotel.Please come again soon.Safe Travels.

10/10 Excellent

Danny

Stayed 1 night in Jul 2023
Response from Angie - General Manager on 4 Aug 2023
Thank you for taking the time to tell about your stay.Sounds like you had a nice stay and we couldn't be happier! Please come again soon!

10/10 Excellent

Charleszetta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Express Stay
We had an excellent stay at the Hotel. Actually I was surprised and delighted with the level of service.
Stayed 3 nights in Jun 2023
Response from Angie - General Manager on 5 Jul 2023
It was our pleasure to have you and your sister.Please come see us again soon!Happy July!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Was exactly what we were looking for.
Stayed 1 night in Jul 2023
Response from Angie - General Manager on 5 Jul 2023
Thank you for choosing our Holiday Inn Express.We hope you will stay again next time you are in our area.

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Breakfast area was clean.
Stayed 1 night in Jun 2023
Response from Angie - General Manager on 5 Jul 2023
Janette:Thank you for the nice review.Please come again!

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay at. Staff was excellent!
Stayed 2 nights in Jun 2023
Response from Angie - General Manager on 5 Jul 2023
Anna:Thank you for the nice review. Glad you enjoyed your stay. Please come again!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Would like it to be cleaner
The bathroom had hair all on the floor and shower. There was a gold ring around the toilet base. Our room had a shared door with with another guest who was up at 5am on Sunday and very loud. The staff is pleasant. There’s not many options in Minden unfortunately.
Stayed 1 night in Jun 2023
Response from Angie - General Manager on 5 Jul 2023
Anonymous:I'm sorry for the experience you had while at our hotel. I hope you alerted the front desk so we could take care of it right away. Please come again if in our area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here several times. It is consistently good. All the stuff works, breakfast is ok although low end with tiny forks and knives. The staff was very nice and parking plentiful.
Stayed 2 nights in Jun 2023
Response from Angie - General Manager on 7 Jun 2023
You must have missed the cutlery in the breakfast area. It is heavy duty. Our market does have the smaller forks. Sorry for the confusion. Thanks for staying with us. Please come again soon!

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Our stay was great we had fun and the breakfast was good
Stayed 2 nights in Jun 2023
Response from Angie - General Manager on 7 Jun 2023
Thank you for the nice review. Please come again soon.

10/10 Excellent

Undria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for a traveling family. There is a pool, exercise room, and free breakfast. The staff is really nice and friendly. All parts of the property were clean. Fresh towels and room cleaning upon request.
Stayed 3 nights in May 2023
Response from Angie - General Manager on 7 Jun 2023
Thank you for staying with us. Please come again soon!

10/10 Excellent

Zachary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Angie - General Manager on 10 May 2023
Thank you Zachary for staying with us.Please come again soon.

10/10 Excellent

Rex

Stayed 1 night in May 2023
Response from Angie - General Manager on 10 May 2023
Thank you Rex for the great review. Glad to see you enjoyed your stay. Please come again.

8/10 Good

Robert

Stayed 2 nights in Apr 2023
Response from Angie - General Manager on 10 May 2023
Thank you Robert for staying with us and taking the time to tell us about your stay. Glad you enjoyed it!

10/10 Excellent

Michellerenee, Midvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay
Stayed 1 night in Apr 2023
Response from Angie - General Manager on 10 May 2023
Michellerenee - Thanks for staying! Please come again soon.

6/10 Okay

Odia O'Dela

Business traveller
Liked: Cleanliness, staff & service, amenities
The shower water ran across the bathroom floor and into entry way. This is very unsafe. Loud and profane occupants in room next door.
Stayed 1 night in Apr 2023
Response from Angie - General Manager on 17 Apr 2023
If the shower curtain was in the tub properly this should not have happened, so I am not sure what the issue was. Any time you have a problem with noisy guest, please call the front desk. We will take care of it.

4/10 Poor

Dawn

Disliked: Cleanliness, property conditions & facilities
Unfortunately we arrived on a day the elevator wasn’t working. The main concern was the bed linen especially the pillows smelled bad
Stayed 1 night in Apr 2023
Response from Angie - General Manager on 17 Apr 2023
I'm sorry you arrived while the elevator was not working. They were able to get it working again first thing the next morning. Not sure why you had bad smelling linens. If you had let us know, we would have taken care of it right away. Please come stay again.

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 1 night in Apr 2023
Response from Angie - General Manager on 17 Apr 2023
Thank youPlease come again!

10/10 Excellent

Sidney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jennifer at the front desk was very helpful and friendly.
Stayed 1 night in Apr 2023
Response from Angie - General Manager on 17 Apr 2023
So glad to hear Jennifer was helpful. Thank you for staying.Please come again.

10/10 Excellent

Rickey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minden Holiday Inn
Clean. Great breakfast. Well stocked snack area.
Stayed 1 night in Mar 2023
Response from Angie - General Manager on 17 Apr 2023
Thank you for the nice review. Please come again.

10/10 Excellent

Drew

Liked: Cleanliness
Stayed 1 night in Mar 2023
Response from Angie - General Manager on 28 Mar 2023
Thanks so much for staying with us!Please come again.

10/10 Excellent

Delilah

Stayed 1 night in Mar 2023
Response from Angie - General Manager on 28 Mar 2023
Thank you and please come again

10/10 Excellent

Chris

Stayed 1 night in Mar 2023
Response from Angie - General Manager on 10 May 2023
Thanks Chris for telling us about your stay. Hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy. Bed uncomfortable and I felt springs. Bed also sagged on one side
Stayed 1 night in Mar 2023